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For Companies At a Glance
- Tasks: Collaborate with partners to develop strategies and support customer engagements.
- Company: Join Hewlett Packard Enterprise, a global leader in edge-to-cloud solutions.
- Benefits: Enjoy health benefits, career development, and an inclusive work environment.
- Why this job: Be part of a culture that values innovation, diversity, and collective growth.
- Qualifications: Requires a college degree and 8-10 years of relevant experience.
- Other info: This hybrid role is based in the UK, focusing on Aruba solutions.
The predicted salary is between 43200 - 72000 £ per year.
Technical Account Manager
This role is designed as a hybrid position, expecting an average of 2 days per week working from an HPE office.
Who We Are:
Hewlett Packard Enterprise is a global edge-to-cloud company that helps organizations connect, protect, analyze, and act on their data and applications from edge to cloud, enabling faster insights and outcomes. We foster a culture of innovation, valuing diverse backgrounds, flexibility, bold moves, and collective growth. Join us to expand your career opportunities.
Job Description:
As a Technical Account Manager, you will work closely with the partner account manager (PAM) to develop and execute business and technical strategies with partners, focusing on HPE Aruba networking solutions. Your role includes building trusted advisor relationships with senior technical management, ensuring partners have the necessary technical capabilities, supporting customer engagements, and assisting with bids and escalations.
Key Responsibilities:
- Business Development: Collaborate with the PAM to develop partner business plans, set strategies, identify skill gaps, and participate in quarterly reviews.
- Technical Enablement: Provide product updates, ensure certification and skills development, support solution design, and maintain lab capabilities.
- Customer Engagement: Support customer interactions, deliver presentations, coordinate with HPE teams, and promote Airheads membership.
- Bids & Tenders: Assist partners in understanding tender processes and facilitate responses.
- Partner Support: Manage TAC escalations, ensure technical support processes are understood, and monitor partner resources and training.
Education & Experience:
- College degree or equivalent.
- 8-10 years of relevant experience or equivalent.
Skills & Competencies:
Accountability, active learning, listening, assertiveness, rapport building, sales acumen, creativity, critical thinking, teamwork, customer strategy, design thinking, empathy, financial understanding, follow-through, growth mindset, opportunity identification, industry knowledge, managing ambiguity, and more.
What We Offer:
- Health & Wellbeing benefits
- Career development programs
- Inclusive work environment
Additional Information:
This position is based in the United Kingdom and involves working with Aruba solutions. Follow us on Instagram @HPECareers for updates.
HPE is an equal opportunity employer committed to diversity and inclusion. We do not discriminate based on race, gender, or other protected categories.
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Technical Account Manager employer: Hewlett Packard Enterprise
Contact Detail:
Hewlett Packard Enterprise Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Account Manager
✨Tip Number 1
Familiarise yourself with HPE Aruba networking solutions. Understanding the products and services offered will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former Technical Account Managers at HPE. Engaging with them can provide valuable insights into the role and the company culture, which you can leverage during your application process.
✨Tip Number 3
Prepare to discuss your experience in business development and customer engagement. Be ready to share specific examples of how you've built relationships and supported partners in previous roles.
✨Tip Number 4
Showcase your soft skills, especially those mentioned in the job description like empathy and teamwork. Think of scenarios where you've demonstrated these skills and be prepared to discuss them in detail.
We think you need these skills to ace Technical Account Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Technical Account Manager position. Understand the key responsibilities and required skills, as this will help you tailor your application.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the job requirements. Emphasise your background in business development, technical enablement, and customer engagement, as these are crucial for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention specific experiences that demonstrate your ability to build relationships and support partners, particularly in the context of HPE Aruba solutions.
Highlight Relevant Skills: In your application, make sure to highlight skills such as accountability, teamwork, and critical thinking. Use examples from your past experiences to illustrate how you've successfully applied these skills in similar roles.
How to prepare for a job interview at Hewlett Packard Enterprise
✨Understand HPE Aruba Solutions
Make sure you have a solid grasp of HPE Aruba networking solutions. Familiarise yourself with their features and benefits, as well as how they fit into the broader edge-to-cloud strategy. This knowledge will help you demonstrate your technical expertise during the interview.
✨Showcase Your Business Development Skills
Be prepared to discuss your experience in developing business plans and strategies. Highlight specific examples where you've identified skill gaps or contributed to partner success. This will show that you can effectively collaborate with the Partner Account Manager.
✨Demonstrate Customer Engagement Experience
Prepare to share examples of how you've successfully engaged with customers in the past. Discuss your approach to delivering presentations and coordinating with teams, as this role requires strong customer interaction skills.
✨Emphasise Your Problem-Solving Abilities
Given the nature of the role, it's crucial to showcase your critical thinking and creativity. Be ready to discuss how you've managed escalations or supported partners through complex situations, demonstrating your ability to navigate ambiguity and provide effective solutions.
