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- Tasks: Lead client management processes and ensure exceptional service delivery.
- Company: Join Standard Chartered, a global bank making a positive impact for over 170 years.
- Benefits: Enjoy flexible working, competitive salary, and extensive wellbeing support.
- Why this job: Be part of a diverse team that values innovation and continuous improvement.
- Qualifications: Strong communication skills and ability to engage clients effectively required.
- Other info: Opportunity for personal growth in a supportive and inclusive environment.
The predicted salary is between 43200 - 72000 £ per year.
Associate Director, Client Manager
Standard Chartered London, United Kingdom
Standard Chartered London, United Kingdom
- Coordinating end-to-end orchestration across all processes and services managed by Client Management.
- Engaging clients throughout the process to ensure a seamless delivery and exceptional client experience.
- Proactively managing client accounts throughout their journeys to maintain the highest level of client service and relationship health.
- Taking ownership of and driving the execution of processes, collaborating closely with stakeholders and the value chain to deliver outstanding client service, and facilitating clients\’ readiness to transact as swiftly as possible, regardless of the complexity of their cases.
- Supporting the business in managing the client portfolio to ensure effective delivery execution.
- Ensuring alignment between the CIB business and Client Management through regular engagement on business priorities and addressing any gaps.
- Promoting continuous improvement in operational efficiency and effectiveness of processes to enhance the consistency of systems and procedures.
Job Summary
- Coordinating end-to-end orchestration across all processes and services managed by Client Management.
- Engaging clients throughout the process to ensure a seamless delivery and exceptional client experience.
- Proactively managing client accounts throughout their journeys to maintain the highest level of client service and relationship health.
- Taking ownership of and driving the execution of processes, collaborating closely with stakeholders and the value chain to deliver outstanding client service, and facilitating clients\’ readiness to transact as swiftly as possible, regardless of the complexity of their cases.
- Supporting the business in managing the client portfolio to ensure effective delivery execution.
- Ensuring alignment between the CIB business and Client Management through regular engagement on business priorities and addressing any gaps.
- Promoting continuous improvement in operational efficiency and effectiveness of processes to enhance the consistency of systems and procedures.
Key Responsibilities
- Collaborate effectively as a service partner alongside Relationship Managers, Product Sales, Operations, and other key internal stakeholders to address client issues and uncover opportunities for enhancing overall client service.
- Focus on a consistent implementation of the Client Management model across the country, aiming for service differentiation based on client tiering and value.
- Ensure that the model is scalable, client-centric, and designed to delight clients.
- Strive to deliver exceptional service that meets agreed service standards and maintains low error rates.
- Promote continuous improvement in operational efficiency and process effectiveness to enhance the consistency of systems and procedures.
- Stay aligned with updates in line with the Client Management destination model and Operating instructions.
- Provide outstanding service and guidance to our Corporate & Investment Banking (CIB) and Business Banking clients during all interactions.
- Foster alignment between CIB business and Client Management through regular discussions on business priorities and addressing any identified gaps.
- Offer valuable support and advice to Relationship Managers across all lending units regarding documentation matters, including the creation of necessary documentation for customers when required.
Skills and Experience
- Manage Conduct, Risk and People
- Process Management
- Data Conversion and Reporting
- Business / Product Knowledge
- Strong ability to positively influence stakeholders across value chain to both orchestrate and execute on processes and deliver exceptional client service and experience.
- Ability to positively engage and build rapport with clients.
- Strong writing and presenting skills in English.
- Problem solver: looks for solutions and finds ways to progress despite blockages.
- Strong drive to deliver.
- Has a clear understanding of the client needs being serviced.
- Ability to work independently without direct supervision and able to cope with pressures from tight deadlines.
- A team player with good interpersonal skills.
- Risk & AML certified as stipulated by Bank policy (role based) .
About Standard Chartered
We\’re an international bank, nimble enough to act, big enough for impact. For more than 170 years, we\’ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you\’re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can\’t wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you\’ll see how we value difference and advocate inclusion.
Together we:
- Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
- Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
- Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
What we offer
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
- Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
- Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
- Flexible working options based around home and office locations, with flexible working patterns.
- Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
- A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
- Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies – everyone feels respected and can realise their full potential.
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Associate Director, Client Manager | London, UK employer: Standard Chartered
Contact Detail:
Standard Chartered Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Associate Director, Client Manager | London, UK
✨Tip Number 1
Familiarise yourself with the Client Management model and its implementation across different tiers. Understanding how this model operates will help you demonstrate your ability to align with their service differentiation strategy during interviews.
✨Tip Number 2
Network with current or former employees of Standard Chartered, especially those in client management roles. They can provide insights into the company culture and expectations, which can be invaluable when preparing for discussions.
✨Tip Number 3
Stay updated on industry trends and challenges in client management, particularly within the banking sector. Being knowledgeable about current issues will allow you to engage in meaningful conversations and showcase your problem-solving skills.
✨Tip Number 4
Prepare examples of how you've successfully managed client relationships and improved service delivery in previous roles. Highlighting your experience in fostering stakeholder engagement will resonate well with the responsibilities outlined in the job description.
We think you need these skills to ace Associate Director, Client Manager | London, UK
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the responsibilities of the Associate Director, Client Manager role. Focus on your ability to manage client relationships, improve operational efficiency, and collaborate with stakeholders.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Use specific examples from your past experiences that demonstrate your problem-solving skills and ability to deliver exceptional client service.
Highlight Key Skills: Emphasise your strong writing and presenting skills, as well as your ability to engage clients positively. Mention any relevant certifications, such as Risk & AML, to showcase your qualifications for the position.
Showcase Continuous Improvement Mindset: Demonstrate your commitment to continuous improvement in your application. Provide examples of how you've previously enhanced processes or systems to improve client service and operational efficiency.
How to prepare for a job interview at Standard Chartered
✨Understand the Client Management Model
Familiarise yourself with the Client Management model that Standard Chartered employs. Be prepared to discuss how you can contribute to its consistent implementation and how it can be tailored to enhance client service based on tiering and value.
✨Showcase Your Stakeholder Engagement Skills
Highlight your ability to positively influence stakeholders across the value chain. Prepare examples of past experiences where you successfully collaborated with various teams to address client issues or uncover new opportunities.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific challenges you've faced in previous roles and how you approached them. Emphasise your problem-solving mindset and your drive to deliver results, even when faced with obstacles.
✨Prepare for Client-Centric Scenarios
Think of scenarios where you had to engage with clients to ensure a seamless experience. Be prepared to share how you maintained high levels of client service and relationship health, as this role heavily focuses on exceptional client interactions.
