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For Companies At a Glance
- Tasks: Engage with customers to enhance their retirement savings experience and drive loyalty.
- Company: Join Phoenix Group, the UK's largest long-term savings and retirement business.
- Benefits: Enjoy flexible working, private medical cover, 38 days annual leave, and a competitive salary.
- Why this job: Be part of a supportive culture focused on helping people achieve their financial goals.
- Qualifications: A passion for customer service and effective communication skills are essential.
- Other info: Full training provided for the first 9 weeks; no holidays during this period.
The predicted salary is between 21000 - 35000 ÂŁ per year.
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Job Description
Job Type: Permanent
Location: Edinburgh. The role will be office-based for the first 6 months (5 days per week) where you will be provided with full training. Beyond this point you will spend a minimum of 3 days of your time working in the office with the rest of your time spent working from home. Our training programme runs over 9 weeks and is designed to give you the best possible start in the role. To support your learning and development, we require all successful candidates to be available for the full duration therefore no holidays during the first 9 weeks. Start date for the role will be 6th October.
Flexible working: All our roles are open to part-time, job-share and other types of flexibility.We will discuss what is important to you and balancing this with business requirements during the recruitment process. You can read more about Phoenix Flex here.
Closing Date: 20 th August Please note that we reserve the right to remove adverts earlier than the advertised closing date. We encourage you to apply at the earliest opportunity.
Salary and benefits : From ÂŁ28,100plus 8% bonus up to 16%, private medical cover, 38 days annual leave, excellent pension, 12x salary life assurance, career breaks, income protection, 3x volunteering days and much more
Who are we? We want to be the best place that any of our 6,600 colleagues have ever worked. We’re the UK’s largest long-term savings and retirement business. We offer a range of products across our market-leading brands, Standard Life, SunLife, Phoenix Life and ReAssure. Around 1 in 5 people in the UK has a pension with us. We’re a FTSE 100 organisation that is tackling key issues such as transitioning our portfolio to net zero by 2050, and we’re not done yet.
The role: As a Priority Plus Consultant, you will play a vital role in delivering an exceptional customer experience. Keeping the customer at the heart of everything you do, you’ll engage with customers by having meaningful, relevant conversations that help them make the most of their retirement savings, while driving loyalty and long-term value.
What are we looking for?
- Strong focus on the customer, with a genuine passion for helping people achieve their financial goals and delivering good outcomes.
- Confident in holding meaningful relevant conversations with customers, using effective questioning and active listening which add value, build rapport and provide supportive guidance.
- Ability to communicate information clearly, concisely and professionally.
- Proactive mindset – keeping up with knowledge of products, services, and processes.
We Want To Hire The Whole Version Of You.
We are committed to ensuring that everyone feels accepted and welcome applicants from all backgrounds. If your experience looks different from what we’ve advertised and you believe that you can bring value to the role, we’d love to hear from you.
If you require any adjustments to the recruitment process, please let us know so we can help you to be at your best.
Find out more about
- Guide for Candidates: thephoenixgroup.pagetiger.com/ guideforcandidates
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Customer Priority Plus Consultant employer: Phoenix Group
Contact Detail:
Phoenix Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Priority Plus Consultant
✨Tip Number 1
Familiarise yourself with Phoenix Group's values and mission. Understanding their commitment to customer service and financial goals will help you align your conversations during the interview, showcasing your genuine passion for helping customers.
✨Tip Number 2
Prepare to discuss your previous experiences where you've successfully engaged with customers. Think of specific examples that demonstrate your ability to build rapport and provide supportive guidance, as these are key skills for the Customer Priority Plus Consultant role.
✨Tip Number 3
Stay updated on current trends in the financial services industry, especially regarding retirement savings. This knowledge will not only impress your interviewers but also enable you to have meaningful conversations with customers about their financial futures.
✨Tip Number 4
Practice active listening techniques before your interview. Being able to demonstrate this skill will show your potential employers that you can engage effectively with customers, ensuring their needs are met and valued.
We think you need these skills to ace Customer Priority Plus Consultant
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp what Phoenix Group is looking for in a Customer Priority Plus Consultant. Highlight key responsibilities and required skills in your application.
Tailor Your CV: Customise your CV to reflect your experience and skills that align with the role. Emphasise your customer service experience and any relevant qualifications that demonstrate your ability to engage with customers effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping customers achieve their financial goals. Use specific examples from your past experiences to illustrate how you can add value to the team at Phoenix Group.
Proofread Your Application: Before submitting, carefully proofread your application materials for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Phoenix Group
✨Understand the Role
Before the interview, make sure you thoroughly understand the responsibilities of a Customer Priority Plus Consultant. Familiarise yourself with the company's products and services, as well as their approach to customer service. This will help you demonstrate your genuine passion for helping customers achieve their financial goals.
✨Practice Active Listening
During the interview, showcase your ability to listen actively. This means not just hearing the questions but also understanding the underlying concerns. Respond thoughtfully to demonstrate that you can engage in meaningful conversations, which is crucial for this role.
✨Prepare Relevant Questions
Have a few insightful questions ready to ask your interviewers. This shows your interest in the role and helps you gauge if the company culture aligns with your values. Consider asking about their training programme or how they support employees in achieving their career goals.
✨Show Your Proactive Mindset
Be prepared to discuss how you keep up with industry knowledge and trends. Share examples of how you've proactively sought out information or improved your skills in previous roles. This will highlight your commitment to continuous learning and your readiness to contribute effectively from day one.
