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- Tasks: Lead a team of Delivery Consultants to drive transformative projects for AWS customers.
- Company: Join Amazon Web Services, the leading cloud platform trusted by top companies worldwide.
- Benefits: Enjoy flexible work-life balance, mentorship opportunities, and a culture of inclusion.
- Why this job: Be part of a dynamic team that values diverse experiences and fosters career growth.
- Qualifications: 8+ years in IT/Management Consulting with leadership experience; tech-savvy and customer-focused.
- Other info: Open to diverse backgrounds; apply even if you don't meet all qualifications.
The predicted salary is between 48000 - 84000 £ per year.
Sr. Delivery Practice Manager , Amazon Connect Center of Excellence
Join to apply for the Sr. Delivery Practice Manager , Amazon Connect Center of Excellence role at Amazon Web Services (AWS)
Sr. Delivery Practice Manager , Amazon Connect Center of Excellence
Join to apply for the Sr. Delivery Practice Manager , Amazon Connect Center of Excellence role at Amazon Web Services (AWS)
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Description
The Amazon Web Services Professional Services (ProServe) team is seeking an experienced Delivery Practice Manager (DPM) to join our Amazon Connect Center of Excellence Team (ACCOE) at Amazon Web Services (AWS). In this role, you\’ll manage a team of ProServe Delivery Consultants while supporting AWS enterprise customers through transformative projects. You\’ll leverage your IT and/or Management Consulting background to serve as a strategic advisor to customers, partners, and internal AWS teams.
Description
The Amazon Web Services Professional Services (ProServe) team is seeking an experienced Delivery Practice Manager (DPM) to join our Amazon Connect Center of Excellence Team (ACCOE) at Amazon Web Services (AWS). In this role, you\’ll manage a team of ProServe Delivery Consultants while supporting AWS enterprise customers through transformative projects. You\’ll leverage your IT and/or Management Consulting background to serve as a strategic advisor to customers, partners, and internal AWS teams.
As a DPM you will be responsible for building and managing a team of Delivery Consultants and or Engagement Managers working with customers and partners to architect and implement innovative solutions. You’ll routinely engage with Director, C-level executives, and governing boards, whilst being responsible for opportunity capture and driving engagement delivery. You’ll work closely with partner teams; drive business development initiatives through thought leadership; provide portfolio guidance and oversight; and meet and exceed customer satisfaction targets. As a DPM you are primarily focused directly or through their teams, on understanding and defining business outcomes for customers by building trust, identifying applicable AWS Professional Services offerings, and creating proposals and SOW’s.
Your experience gained leading teams within the technology sector, will equip you with the ability to optimize team performance through implementing tailored people development plans, ensuring your teams are aligned to customer needs, and have the skills and capacity to address customer outcomes. Possessing the ability to translate technical concepts into business value for customers and then talk in technical depth with teams, you will cultivate strong customer, Amazon Global Sales (AGS), and ProServe team relationships which enables exceptional business performance. DPMs success is primarily measured by consistently delivering customer engagements by supporting sales through scoping technical requirements for an engagement, delivering engagements on time, within budget, and exceeding customer expectations. They will hold the Practice total utilization goal and be responsible for optimizing team performance.
The AWS Professional Services organization is a global team of experts that help customers realize their desired business outcomes when using the AWS Cloud. We work together with customer teams and the AWS Partner Network (APN) to execute enterprise cloud computing initiatives. Our team provides assistance through a collection of offerings which help customers achieve specific outcomes related to enterprise cloud adoption. We also deliver focused guidance through our global specialty practices, which cover a variety of solutions, technologies, and industries.
Key job responsibilities
As an experienced Professional Services Delivery Manager, you will be responsible for:
- Building and managing a high-performing team of Delivery Consultants
- Collaborating with Delivery Consultants, Engagement Managers, Account Executives, and Cloud Architects to deploy solutions and provide input on new features
- Developing and overseeing the implementation of innovative, forward-looking IT strategies for customers
- Managing practice P&L, ensuring on-time and within-budget delivery of customer engagements
- Driving business development initiatives and exceed customer satisfaction targets.
About The Team
Diverse Experiences: AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job below, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why AWS? Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture – Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth – We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance – We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
Basic Qualifications
- 8+ years of experience in IT and/or Management Consulting, with at least 3+ years in a people leadership role.
- Experience managing IT transformation projects
- Bachelor\’s degree in Computer Science, Engineering, related field, or equivalent experience
- Has presented to C-level executives (CIO, CEO, CTO, CISO, etc.) as well as to technical subject matter experts
- Experience with design of modern, scalable delivery models for technology consulting services
Preferred Qualifications
- Advanced technology degree or AWS Professional level certifications (e.g. Solutions Architect Professional, DevOps Engineer Professional) preferred
- Strong project management and resource management capabilities and financial acumen with P&L management experience
- Ability to navigate complex stakeholder relationships and drive change
- Sales and negotiation skills for opportunity capture and proposal development
- Contact Center Industry experience with visible IT Industry thought leadership on relevant topics related to enterprise contact centers and infrastructure
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( to know more about how we collect, use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Company – AWS EMEA SARL (UK Branch)
Job ID: A3038855
Seniority level
-
Seniority level
Mid-Senior level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Consulting, Information Technology, and Engineering
-
Industries
IT Services and IT Consulting
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Sr. Delivery Practice Manager , Amazon Connect Center of Excellence employer: Amazon Web Services (AWS)
Contact Detail:
Amazon Web Services (AWS) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sr. Delivery Practice Manager , Amazon Connect Center of Excellence
✨Tip Number 1
Familiarise yourself with Amazon Connect and AWS services. Understanding the specific tools and technologies used in the role will help you speak confidently about how you can leverage them to drive customer success.
✨Tip Number 2
Network with current or former AWS employees, especially those in similar roles. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during interviews.
✨Tip Number 3
Prepare to discuss your experience with managing teams and delivering IT transformation projects. Be ready to share specific examples that demonstrate your leadership skills and ability to exceed customer expectations.
✨Tip Number 4
Stay updated on industry trends and thought leadership in the contact centre space. Being knowledgeable about current challenges and innovations will position you as a strategic advisor during discussions with potential employers.
We think you need these skills to ace Sr. Delivery Practice Manager , Amazon Connect Center of Excellence
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT and Management Consulting, especially any leadership roles. Emphasise your ability to manage teams and deliver projects on time and within budget.
Craft a Compelling Cover Letter: In your cover letter, explain why you're passionate about the role and how your background aligns with the responsibilities of a Delivery Practice Manager. Mention specific experiences where you've successfully led teams or managed IT transformation projects.
Highlight Relevant Skills: Clearly outline your skills that match the job description, such as project management, financial acumen, and stakeholder management. Use examples to demonstrate your capabilities in these areas.
Prepare for Technical Questions: Since the role involves translating technical concepts into business value, be ready to discuss your technical expertise and how it relates to AWS services. Prepare examples of how you've successfully implemented technology solutions in previous roles.
How to prepare for a job interview at Amazon Web Services (AWS)
✨Showcase Your Leadership Experience
As a Sr. Delivery Practice Manager, you'll be expected to lead teams effectively. Be prepared to discuss your previous leadership roles, focusing on how you managed teams, drove performance, and achieved results. Use specific examples that highlight your ability to inspire and develop others.
✨Demonstrate Technical Acumen
Given the technical nature of the role, it's crucial to convey your understanding of IT transformation projects and AWS services. Brush up on relevant technologies and be ready to discuss how you've applied them in past projects, especially in relation to customer outcomes.
✨Prepare for C-Level Engagement Scenarios
Since you'll be interacting with C-level executives, practice articulating complex ideas in a clear and concise manner. Prepare scenarios where you've successfully communicated with senior stakeholders, focusing on how you addressed their concerns and aligned solutions with business goals.
✨Highlight Business Development Skills
The role involves driving business development initiatives, so be ready to discuss your experience in capturing opportunities and developing proposals. Share examples of how you've identified client needs, crafted tailored solutions, and exceeded customer satisfaction targets in previous roles.
