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- Tasks: Join us as a Sales Assistant, delivering top-notch customer service and driving sales.
- Company: JD Group is a leading retailer known for its dynamic work environment and growth opportunities.
- Benefits: Enjoy 25% off products, exclusive discounts, health plans, and access to personal development courses.
- Why this job: Be part of a vibrant team, enhance your skills, and make a real impact in retail.
- Qualifications: A positive attitude, strong communication skills, and flexibility for various shifts are essential.
- Other info: Opportunities for apprenticeships and volunteering with the JD Foundation available.
Role overview:
We are seeking an enthusiastic Sales Assistant to play a vital role in delivering an exceptional shopping experience for our customers. With excellent opportunities for career development, JD Group is the place to be if you are motivated by progression and interested in developing your career.
Responsibilities:
- Provide exceptional customer service by greeting customers warmly, ensuring they receive the best experience, and understanding the customer service measurement programme.
- Drive and exceed sales targets by utilizing in-store devices, offering the full product range, and maximizing opportunities for add-on sales.
- Maintain high visual and merchandising standards by ensuring the shop floor is clean, well-stocked, and displays are organized according to brand guidelines.
- Support overall store operations by assisting in other departments as needed, representing the company professionally, and adhering to safety guidelines.
- Process sales transactions, including cash handling and card payments accurately.
- Upsell and cross-sell products to maximise sales opportunities.
- Maintain stock levels on the shop floor and ensure shelves are well-organized and appealing.
- Address and resolve customer queries in a professional manner.
- Work closely with other sales assistants and team members to achieve store targets.
Role objectives and KPIs:
- Contribute to achieving or exceeding the store\’s monthly sales target.
- Drive all additional KPIs including Units, Conversion, ATV, UPT.
- Achieve upselling or cross-selling targets.
- Maintain a high Net Promoter Score.
- Ensure all stock on the shop floor is fully replenished.
Skills and Experience:
- A positive attitude towards a fast-paced, customer-focused retail environment.
- An ability to enthusiastically look at challenges as opportunities to develop yourself, your career, and learn new skills.
- Confident interpersonal and communication skills, thriving in social situations through engagement with customers.
- Flexibility to work various shifts, including weekends and holidays, based on store needs.
Benefits:
- Company discount of 25% off a wide range of products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors).
- Exclusive deals and discounts from retail and hospitality businesses through our online benefits platform (TELUS Health).
- Access to counselling services, digital health, and well-being advice via TELUS Health.
- Health cash plans.
- Wide range of internal development courses for personal and professional growth within the Group.
- Access to apprenticeships and accredited qualifications — Earn while you learn and gain nationally recognized qualifications (England only).
- Discounted gym memberships at JD Gyms.
- Access to colleague networks to share experiences and support initiatives that drive positive change.
- Opportunities to volunteer and contribute to JD Foundation.
- Employer engagement forums to influence positive change.
- Incremental holiday allowance.
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Store Colleague employer: Naylor's Equestrian Llp
Contact Detail:
Naylor's Equestrian Llp Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Colleague
✨Tip Number 1
Familiarise yourself with the products and services offered by JD Group. Being knowledgeable about the range will not only help you engage customers effectively but also demonstrate your enthusiasm for the role during any interviews.
✨Tip Number 2
Practice your customer service skills in real-life scenarios. Whether it's through part-time jobs or volunteering, showing that you can handle customer queries and provide excellent service will set you apart from other candidates.
✨Tip Number 3
Network with current employees or join relevant online forums to gain insights into the company culture and expectations. This knowledge can help you tailor your approach and show that you're a great fit for the team.
✨Tip Number 4
Be prepared to discuss how you would contribute to achieving sales targets and KPIs during your interview. Think of specific examples from your past experiences where you've successfully driven sales or improved customer satisfaction.
We think you need these skills to ace Store Colleague
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in retail or customer service. Emphasise any previous roles where you provided exceptional customer service or achieved sales targets, as these are key aspects of the Store Colleague position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific reasons why you want to work for JD Group and how your skills align with their values and objectives.
Highlight Key Skills: In your application, focus on skills such as communication, teamwork, and flexibility. Provide examples of how you've successfully worked in a fast-paced environment and handled customer queries effectively.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial in a customer-facing role.
How to prepare for a job interview at Naylor's Equestrian Llp
✨Show Your Enthusiasm
As a Sales Assistant, your energy and enthusiasm are key. Make sure to express your passion for customer service and retail during the interview. Share examples of how you've gone above and beyond to help customers in the past.
✨Know the Brand
Familiarise yourself with JD Group's products and values. Being able to discuss their offerings and how they align with your personal values will demonstrate your genuine interest in the role and the company.
✨Highlight Teamwork Skills
Since the role involves working closely with other sales assistants, be prepared to discuss your experience in team settings. Share specific examples of how you’ve collaborated with others to achieve goals or improve customer experiences.
✨Prepare for Customer Scenarios
Think about potential customer interactions you might face in the role. Be ready to role-play scenarios where you address customer queries or handle difficult situations, showcasing your problem-solving skills and professionalism.
