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- Tasks: Create stunning guest rooms and public areas while exceeding expectations.
- Company: Join The Savoy, a prestigious hotel known for luxury and excellence.
- Benefits: Enjoy competitive pay, exclusive discounts, gym access, and flexible working hours.
- Why this job: Be part of a dynamic team that values personalisation and memorable guest experiences.
- Qualifications: No experience required, just a positive attitude and willingness to learn.
- Other info: Flexible shifts available; perfect for students looking for casual work.
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Room Attendant (0-hour Casual Contract), The Savoy, London
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Client:
FAIRMONT
Location:
London, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
7772d043f317
Job Views:
14
Posted:
12.08.2025
Expiry Date:
26.09.2025
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Job Description:
Job Description
Job title:Room Attendant
Department:Housekeeping
Inspired & supported by:Executive Housekeeper
Salary: £16,20 (including service charge)
Morning shifts: 08:30 – 17:00
Evening shifts: 14:30 – 23:00
Your purpose will be:To take pride in creating the finest presentation of guest bedrooms and public areas of the hotel, ensuring consistency in our standards and exceeding guest expectations at all times. You will begin by specialising in guest rooms and have the opportunity to develop your skills to include public areas, laundry and cloakroom to become a well-rounded multi-skilled Guest Servicing Agent.
You will be accountable for:
- Undertaking all servicing requirements of our guests in line with our service standards while taking every opportunity for memorable personalisation
- Handling guest requests, belongings and personal items with the utmost care, security and discretion.
- Taking pride in showcasing our public areas ensuring the highest standards of cleanliness
- Engaging in meaningful conversations that will inspire our creation of memorable moments for guests
- The careful processing of guest garments and staff uniforms/garments
- Always putting our guests first
Your key responsibilities & contribution will be:
To prepare guest rooms and public areas
- To ensure that all specified areas are cleaned and presented within the allocated time frame in line with our service standards
- To replace mini-bar glasses, mugs and cutlery in the rooms
- To report any maintenance/cleanliness issues through the correct channels and to follow through to ensure issues are rectified.
- To inspect and give back occupied rooms/stay-over and departure rooms in accordance with our service standards
- To complete audits of the rooms on occupied rooms and departure rooms
- To ensure service areas are kept tidy and clear in coordination with the HOH porters.
- To clean and maintain all public areas to the standard required (including corridors, staircases, guest lifts, guest toilets and any other public areas of the hotel)
To assist in our guest cloakrooms
- Provide directions and assist with all guest enquiries
- Handle guests’ property securely, accurately and efficiently
- Liaise with security over any concerns or issues with guest items
- Ensure all required items are kept clean and replenished
- Cleaning of guest toilets and nearby public areas
To assist in the laundry and with valet services
- Collecting, processing and delivering laundry, dry cleaning and pressing for guests
- Assist with packing/unpacking/room moves for guests
- Polishing guest shoes
- Accurately recording and charging all items
- Sewing and garment repairs
- Operating laundry equipment correctly
- Assisting in controlling linen stocks and linen inventories
- Accurately processing and distributing staff uniforms, communicating damage and missing items
- Ensuring all communications with guests are in line with our service standards.
- Having a thorough knowledge of hotel services and facilities to share with our guests
- Ensuring safe and secure use of master room keys
- Other duties as specified by Housekeeping leadership
Qualifications
What you will need to do in this role:
Essential:
- Frequently kneeling, pushing, pulling, lifting, carrying, reaching, standing and walking.
- The ability to prioritise and organise yourself
- Able to work under pressure and at high speed.
- Warm, enthusiastic and positive personality with the ability to build trusting relationships with others.
- ‘Can do attitude and able to adapt to changes
- Problem-solving abilities
- Attention to detail
- Highly responsible and able to follow directions thoroughly, whilst also able to work independently with little supervision
- The desire to develop your skills to include public areas, laundry and cloakroom
Desirable:
- 1-year of minimum experience in the hospitality industry is preferred. And 6 months minimum in housekeeping.
- Flexibility. Working 40 hours Monday to Sunday. Able to work different shifts (weekends, morning and/or evening) and able to assist with longer hours if needed.
- Outstanding communication skills
Please note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.
Additional Information
What’s in it for you?
- Competitive salary, pension
- Accrued holidays
- Exclusive discounts:
- Savoy, Fairmont, Raffles, and Accor hotels (friends & family rates included)
- 50% off at American & Beaufort Bars, Afternoon Tea, spa, florist, and select Gordon Ramsay restaurants
- 20% off at other Gordon Ramsay restaurants and Restaurant 1890
- Colleague restaurant, interfaith prayer room and wellness room
- Laundry services for all colleagues
- Gym access
- Local discounts for F&B and retail
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Room Attendant (0-hour Casual Contract), The Savoy employer: FAIRMONT
Contact Detail:
FAIRMONT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Room Attendant (0-hour Casual Contract), The Savoy
✨Tip Number 1
Familiarise yourself with The Savoy's values and service standards. Understanding their commitment to excellence will help you align your approach during interviews and demonstrate that you're a great fit for their team.
✨Tip Number 2
Network with current or former employees of The Savoy. Engaging with them on platforms like LinkedIn can provide you with insider knowledge about the work culture and expectations, which can be invaluable during your application process.
✨Tip Number 3
Prepare for situational questions that may arise in the interview. Think of examples from your past experiences where you've demonstrated attention to detail, problem-solving skills, and the ability to work under pressure, as these are crucial for a Room Attendant role.
✨Tip Number 4
Showcase your enthusiasm for hospitality during your interactions. A warm and positive attitude can set you apart from other candidates, especially in a guest-focused environment like The Savoy.
We think you need these skills to ace Room Attendant (0-hour Casual Contract), The Savoy
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in housekeeping or the hospitality industry. Emphasise any previous roles where you demonstrated attention to detail, problem-solving skills, and the ability to work under pressure.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the Room Attendant position at The Savoy. Mention specific qualities that make you a great fit, such as your warm personality and ability to build trusting relationships with guests.
Highlight Relevant Skills: Clearly outline your skills that align with the job description, such as your ability to prioritise tasks, work independently, and adapt to changes. Use examples from past experiences to illustrate these skills.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for a role in housekeeping.
How to prepare for a job interview at FAIRMONT
✨Show Your Attention to Detail
As a Room Attendant, attention to detail is crucial. During the interview, highlight your ability to notice small details and how you ensure cleanliness and presentation in your previous roles. Share specific examples of how your attention to detail has positively impacted guest experiences.
✨Demonstrate Your 'Can Do' Attitude
The Savoy values a positive and adaptable mindset. Be prepared to discuss situations where you've successfully tackled challenges or adapted to changes in a fast-paced environment. This will show that you embody the 'can do' attitude they are looking for.
✨Engage with Meaningful Conversations
Since engaging with guests is part of the role, practice how you would initiate and maintain friendly conversations. Think of ways to make guests feel welcome and valued, and be ready to share your thoughts on how to create memorable moments for them.
✨Highlight Your Teamwork Skills
Working as a Room Attendant often involves collaborating with other staff members. Discuss your experience working in teams, how you communicate effectively, and how you contribute to a positive work environment. This will demonstrate your ability to work well with others at The Savoy.
