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For Companies At a Glance
- Tasks: Provide outstanding customer service and help customers achieve their financial goals.
- Company: Join Natwest/Ulster Bank, a leading financial institution in Belfast.
- Benefits: Enjoy a competitive salary, hybrid work options, and great public transport links.
- Why this job: Gain valuable experience in customer service while making a positive impact on customers' financial lives.
- Qualifications: Experience in customer service, excellent communication skills, and tech-savvy with Microsoft Office.
- Other info: Full-time role with comprehensive training and opportunities for growth.
The predicted salary is between 21000 - 26000 £ per year.
Are you ready to take your career to new heights?
- Start date: 24th February and 17th March 2025
- Location: Natwest/Ulster Bank. Belfast City Centre – office based training and grad bay. Hybrid once training complete. Great public transport links!
- Salary: £12.60 p/h, £26,208.00 p/a
- Shifts: Full time – 40hrs per week – hours worked between the hours of 07:00 and 01:00
- Training Duration: 3 weeks training onsite, 4 weeks grad bay onsite
- Description of the Job
Provide a proactive and reactive service to make sure that our customers meet all of their financial arrangements in-line with their own financial goals.Key Responsibilities
At first point of contact, provide outstanding customer service and help the organisation to achieve its goals
Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs
Accurately and compliantly complete processes and procedures, while providing the customer with a seamless and positive experience
Take the correct actions to deliver good customer outcomes for any customer needs, regularly reviewing and taking mitigating actions when gaps are identified to ensure good customer outcomes.
Join us as a Customer Service Associate
- We’ll look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times
- You’ll be educating customers in the different ways they can do their banking and supporting them in choosing the options that work best for them
- We’re looking for a detail-orientated person to compliantly complete processes and procedures, while providing each customer with a seamless experience
What you\’ll do
In this role, you’ll conduct financial reviews with customers and provide them with accurate information, allowing them to make informed decisions on financial products and services. You’ll hone your organisational skills as you manage your diary and balance proactive conversations with planned customer meetings.
Your duties will include:
- Supporting the bank’s way of working to help as many customers as possible
- Maintaining relationships with colleagues in your department to support customers and maintain an awareness of the wider aims of the business
- Resolving complaints and errors quickly and making sure that the relationship with the customer is fully restored
- Ensuring each customer interaction leaves the customer satisfied that their needs have been met.
The skills you\’ll need
To join us in this role, you’ll have experience of working in a customer service environment and managing relationships with customers. You’ll enjoy applying your excellent organisational and time management skills to meet performance measures and customer needs.
We’re also looking for you to demonstrate:
- Excellent communication skills, both verbal and written
- A background of working within a regulatory environment
- Good technology skills with the ability to use Microsoft Office
- A customer focused attitude
#priority
Customer Service Associate - Natwest/Ulsterbank Belfast employer: Teleperformance
Contact Detail:
Teleperformance Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Associate - Natwest/Ulsterbank Belfast
✨Tip Number 1
Familiarize yourself with the banking products and services offered by Natwest and Ulster Bank. Understanding their offerings will help you educate customers effectively and demonstrate your knowledge during the interview.
✨Tip Number 2
Practice your communication skills, especially in explaining complex financial concepts in simple terms. This will be crucial in providing outstanding customer service and ensuring customers feel informed and supported.
✨Tip Number 3
Showcase your experience in managing customer relationships by preparing examples of how you've resolved complaints or improved customer satisfaction in previous roles. This will highlight your customer-focused attitude.
✨Tip Number 4
Be ready to discuss your organizational skills and how you manage your time effectively. Since the role involves balancing proactive conversations with planned meetings, demonstrating this ability will set you apart.
We think you need these skills to ace Customer Service Associate - Natwest/Ulsterbank Belfast
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Customer Service Associate position. Understand the key responsibilities and required skills, so you can tailor your application to highlight relevant experiences.
Craft a Tailored CV: Make sure your CV reflects your experience in customer service and any relevant skills mentioned in the job description. Use specific examples that demonstrate your ability to provide excellent customer service and manage relationships effectively.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight your customer service experience and how it aligns with the responsibilities of the position. Be sure to mention your communication skills and ability to work in a regulatory environment.
Proofread Your Application: Before submitting your application, carefully proofread your CV and cover letter. Check for any spelling or grammatical errors, and ensure that all information is accurate and clearly presented. A polished application reflects your attention to detail.
How to prepare for a job interview at Teleperformance
✨Showcase Your Customer Service Experience
Be prepared to discuss your previous roles in customer service. Highlight specific examples where you successfully resolved customer issues or improved their experience, as this will demonstrate your ability to meet the expectations of the role.
✨Demonstrate Your Communication Skills
Since excellent communication is key for this position, practice articulating your thoughts clearly and concisely. You might be asked to role-play a customer interaction, so think about how you would explain banking options to a customer in an easy-to-understand way.
✨Familiarize Yourself with Banking Products
Research common banking products and services offered by Natwest/Ulster Bank. Being knowledgeable about these will allow you to answer questions confidently and show that you're proactive about understanding the company's offerings.
✨Prepare for Behavioral Questions
Expect questions that assess your problem-solving skills and ability to handle difficult situations. Use the STAR method (Situation, Task, Action, Result) to structure your responses, ensuring you provide clear and relevant examples from your past experiences.
