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For Companies At a Glance
- Tasks: Manage customer contract renewals and ensure client satisfaction.
- Company: Join a fast-growing SaaS company with over a decade of expertise.
- Benefits: Enjoy a competitive salary, hybrid work model, and 25 days holiday.
- Why this job: Make an impact in a supportive, innovative culture focused on growth.
- Qualifications: Experience in account management or customer success in SaaS preferred.
- Other info: Diversity and inclusion are core values; all backgrounds are welcome.
The predicted salary is between 24000 - 42000 £ per year.
Job Description Propel is further partnering with this rapidly growing SaaS business that is seeking a proactive and results-driven Renewals Account Manager to ensure customer retention and satisfaction. We\’re looking for a commercially astute, detail-oriented professional with a strong background in contract renewals and customer success, particularly in a SaaS environment. Your role will primarily focus on directly managing customer contract renewals, optimising retention rates, and maintaining strong relationships with existing clients. If you\’re a data-driven account manager, skilled at handling client relationships and renewals, and have a background in SaaS or subscription-based services, please read on! General Overview Join a fast-growing SaaS business that helps organisations maximise the value of their contracts. With over a decade of industry expertise, this company is scaling rapidly, supporting a diverse client base with innovative solutions and a customer-centric approach. As a Renewals Account Manager, you’ll play a key role in ensuring client satisfaction and driving contract renewals. You’ll work closely with the Sales and Customer Success teams to maintain high retention rates and optimise renewal strategies. The Role Own and manage the contract renewal pr…
Renewals Account Manager employer: Propel
Contact Detail:
Propel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Renewals Account Manager
✨Tip Number 1
Familiarize yourself with the SaaS industry and its specific challenges. Understanding the nuances of subscription-based services will help you speak confidently about customer retention strategies during your interview.
✨Tip Number 2
Prepare to discuss your experience with contract renewals in detail. Be ready to share specific examples of how you've successfully managed renewals and improved retention rates in previous roles.
✨Tip Number 3
Highlight your analytical skills by preparing to discuss how you've used data to drive decision-making in past positions. Being able to interpret customer data and renewal trends will be crucial for this role.
✨Tip Number 4
Showcase your communication and negotiation skills. Think of scenarios where you've built strong client relationships or resolved conflicts, as these experiences will resonate well with the hiring team.
We think you need these skills to ace Renewals Account Manager
Some tips for your application 🫡
Understand the Role: Make sure you fully understand the responsibilities of a Renewals Account Manager. Highlight your experience in contract renewals and customer success, especially in a SaaS environment, to show that you're the right fit.
Tailor Your CV: Customize your CV to reflect your relevant skills and experiences. Emphasize your analytical mindset, communication skills, and any experience with CRM systems, as these are crucial for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer retention and your proactive approach. Mention specific examples of how you've successfully managed client relationships and driven contract renewals in the past.
Highlight Data-Driven Achievements: In your application, include quantifiable achievements related to customer retention and upselling. Use data to demonstrate how you've positively impacted previous employers' renewal rates or customer satisfaction.
How to prepare for a job interview at Propel
✨Showcase Your SaaS Experience
Make sure to highlight your previous experience in account management or customer success within a SaaS environment. Be prepared to discuss specific examples of how you've successfully managed contract renewals and improved retention rates.
✨Demonstrate Analytical Skills
Since the role requires an analytical mindset, come ready to discuss how you've used data to drive decision-making in past roles. Bring examples of how you've analyzed customer data or renewal trends to optimize strategies.
✨Prepare for Negotiation Scenarios
Expect to engage in discussions about negotiation tactics during the interview. Prepare to share your approach to negotiating renewal terms and how you've handled potential risks or customer concerns in the past.
✨Emphasize Relationship Building
Strong relationships with clients are key to this role. Be ready to talk about how you've built and maintained lasting client relationships, and provide examples of how these relationships have led to successful renewals or upsell opportunities.
