German Speaking Customer Service Advisor

Full-Time 21840 - 25920 £ / year (est.) No home office possible

Location: Edinburgh

Salary: £25,800 per year

Employment Type: Full Time, Permanent

Are you a talented Customer Service Advisor looking for a new challenge? Do you excel in a fast-paced, modern work environment? Are you fluent in German?

Our client, a global industry leader, is seeking a Customer Service Representative to join their dynamic team. The ideal candidate will efficiently and effectively manage the end-to-end customer journey.

Key Responsibilities:

Manage current customer accounts
Handle a high volume of inbound calls
Build and maintain relationships with carriers and customers
Provide exceptional customer service to clients and carriers
Resolve customer and carrier issues
Provide quotes, arrange bookings, and take payments
Demonstrate excellent multitasking skills and proficiency in computer software
Represent the company professionally and serve as a role model to other employees

Job Requirements:

Excellent written and verbal communication skills
Adaptability to changes in the work environment
Accuracy and ability to produce high-quality work
Dependability
Strong problem-solving skills
Ability to work effectively in teams and be open to others' perspectives
Respect for individuals with diverse cultural backgrounds
Strong decision-making abilities

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.