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- Tasks: Lead and motivate a team while ensuring top-notch customer service.
- Company: Join an international client with offices in Daventry and Basildon.
- Benefits: Enjoy remote work options, private healthcare, and generous holiday allowance.
- Why this job: Great opportunity to develop leadership skills in a supportive environment.
- Qualifications: Must be fluent in Norwegian and English with prior supervisory experience.
- Other info: Work from home 4 days a week; commute to the office only 1 day.
If you are a Norwegian speaker, look no further! On behalf of an international client we are looking for a Norwegian speaking Customer Service Supervisor to join their new team. The client has offices in Daventry and Basildon and it is required that you can commute to either of these offices. You can work from home 4 days per week and some weeks fully remote depending on which days and hours you work.
Your responsibilities will include:
• Monitoring, guiding, coaching, developing and motivating your team
• Assist with employee onboarding
• Liaise with internal stakeholders to stay up to date with the latest trends in the industry regular
• Setting clear KPIs and objectives and ensuring they are achieved
• Provide training to employees for continuous development
About you:
The ideal candidate will be a customer-oriented individual with strong leadership skills and excellent Norwegian language skills. For this role it is important that you have previous experience supervising and motivating a team. You will be required to work from either the Daventry or Basildon office, maximum 1 day per week. The company provides an excellent benefits package that includes private healthcare and a generous holiday allowance.
Profile:
• Norwegian to mother tongue standard and fluent English, both written and spoken
• Previous experience as a Team Leader, Supervisor or Manager in a customer service environment is essential
• Ability to supervise and motivate a team
• Excellent leadership and communication skills
• Strong team player with the ability to provide good direction
• Able to commute to Daventry or Basildon, 1 day per week
Norwegian Speaking Supervisor employer: Languagematters
Contact Detail:
Languagematters Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Norwegian Speaking Supervisor
✨Tip Number 1
Make sure to highlight your leadership experience in customer service roles during the interview. Prepare specific examples of how you've successfully motivated and developed your team in the past.
✨Tip Number 2
Familiarize yourself with the latest trends in customer service and be ready to discuss them. This shows that you are proactive and committed to continuous improvement, which is crucial for a supervisory role.
✨Tip Number 3
Since the role requires commuting to either Daventry or Basildon, plan your route in advance and consider any potential challenges. Being able to discuss your commute confidently can demonstrate your commitment to the position.
✨Tip Number 4
Prepare to discuss your approach to setting KPIs and objectives for your team. Having a clear strategy on how to achieve these goals will show your potential employer that you are results-oriented and capable of driving performance.
We think you need these skills to ace Norwegian Speaking Supervisor
Some tips for your application 🫡
Highlight Your Language Skills: Make sure to emphasize your Norwegian language proficiency in your CV and cover letter. Use specific examples of how you've utilized these skills in previous roles.
Showcase Leadership Experience: Detail your previous experience as a Team Leader, Supervisor, or Manager in customer service. Provide concrete examples of how you motivated and developed your team.
Tailor Your Application: Customize your CV and cover letter to reflect the responsibilities mentioned in the job description. Mention your ability to set KPIs and objectives, and how you've successfully achieved them in the past.
Express Flexibility: Clearly state your willingness to commute to either Daventry or Basildon one day a week. Highlight your adaptability to work from home and your experience with remote work if applicable.
How to prepare for a job interview at Languagematters
✨Showcase Your Leadership Skills
As a Customer Service Supervisor, your leadership abilities are crucial. Be prepared to share specific examples of how you've successfully guided and motivated a team in the past.
✨Demonstrate Your Norwegian Proficiency
Since fluency in Norwegian is essential, make sure to highlight your language skills during the interview. You might even want to conduct part of the conversation in Norwegian to showcase your proficiency.
✨Discuss Your Experience with KPIs
The role involves setting and achieving KPIs. Be ready to discuss your experience with performance metrics and how you've used them to drive team success in previous roles.
✨Prepare for Team Development Questions
Expect questions about employee onboarding and training. Think of examples where you have successfully developed team members and contributed to their continuous improvement.
