Global Director Clinical Quality & Operations

Global Director Clinical Quality & Operations London Ready to revolutionize healthcare, making it faster and more accessible than ever before? How we started: Back in 2013, our founder Dwayne D’Souza saw an opportunity to give people faster and more convenient access to medications using technology. We\’ve grown rapidly since our inception, without any external funding whatsoever – achieving profitability through innovation and a highly disciplined approach to growth. Where we are now: We’ve earned the trust of millions of people worldwide through our top-selling products and well-known brands: MedExpress, Dermatica, ZipHealth, RocketRX, and Levity. A lot of our success is down to having our own pharmacies, manufacturers and products – spearheaded by leading in-house medical teams, researchers and pharmacists. Our 2023 global revenue was $80m, and we’re set to more than double this in 2024 as we look to surpass $200m and positively impact the daily lives of more people than ever before. There’s never been a more exciting time to join HeliosX. Where we’re going: Over the next five years, you’ll support our goal to become a world-leading healthcare partner, deepening our customer relationships, expanding into new countries, and diversifying our product portfolio to treat more conditions. You’ll be part of helping more people access prescription treatments and, most importantly, making personalised care better, quicker and easier for everyone. Come be a part of making our dream of easier and faster healthcare a reality! The Opportunity Helios X is seeking an experienced and highly qualified Global Director of Clinical Quality and Operations to oversee all aspects of clinical quality, operations, and governance across our global footprint. Based in the UK, the role will provide leadership and strategic direction for maintaining the highest clinical standards across all regions, including compliance with FDA, CQC, GPhC, and MHRA regulations. The successful candidate will be a doctor with at least 8 years of clinical practice experience, having held senior positions with proven expertise in quality improvement and clinical governance. They will play a pivotal role in ensuring ongoing regulatory compliance, improving clinical processes, and driving a culture of continuous quality improvement. This individual will also lead the clinical governance structure and manage issues related to complaints, incidents, and training. What you\’ll do 1. Clinical Governance & Quality Assurance Lead the development and management of the clinical governance framework for Helios X, ensuring it is aligned with global best practices. Ensure that all clinical activities across Helios X’s brands (ZipHealth, Levity USA, Dermatica, etc.) meet the required regulatory standards (FDA, CQC, GPhC, MHRA). Develop and oversee robust quality improvement programs, driving continuous improvements in clinical outcomes and patient safety. Establish and monitor KPIs related to clinical quality, governance, and patient safety, reporting regularly to the medical director and senior leadership team. Lead clinical audit processes and ensure ongoing clinical quality assurance activities are integrated into operational practices. 2. Regulatory Compliance & Risk Management Ensure regulatory compliance in all regions of operation, including the UK, USA, and Germany, adhering to requirements from the FDA, CQC, GPhC, MHRA, and any other relevant bodies. Work closely with local and international regulatory authorities to stay updated on changes in clinical regulations and ensure Helios X’s operations remain compliant. Implement a risk management framework to identify, mitigate, and manage risks across clinical operations, ensuring safety and quality standards are upheld globally. Lead the issue management process, overseeing the resolution of clinical incidents, patient complaints, and any adverse events, ensuring that root causes are identified and addressed. Implement a system for incident reporting, ensuring timely investigation, resolution, and communication to stakeholders, as well as ensuring corrective actions are taken to prevent recurrence. Regularly review incident and complaint data to inform continuous quality improvement initiatives and clinical process enhancements. 3. Quality Improvement & Clinical Audits Lead and support quality improvement initiatives globally, ensuring that clinical processes, workflows, and patient pathways are continually optimized. Develop a structured clinical audit program to assess the quality of care being delivered across all brands and regions, ensuring compliance with internal and external standards. Champion a culture of quality improvement by promoting best practices, sharing lessons learned, and implementing system-wide improvements. 4. Training & Development Oversee the development of a clinical training program managed by the Training Lead to ensure that all healthcare professionals (doctors, nurses, pharmacists) across Helios X are compliant with the latest clinical guidelines and regulatory requirements. Oversee the ongoing professional development and continuous education of clinical teams, ensuring they are well-equipped to provide safe and effective care. Lead initiatives to train clinical teams on incident management, quality improvement methodologies, and regulatory compliance. Provide leadership and guidance to the global quality and clinical operations teams, ensuring alignment with Helios X’s clinical and operational goals. Collaborate with cross-functional teams (e.g., product, legal, and commercial) to ensure that clinical quality considerations are embedded across the organization’s projects and services. Foster a culture of collaboration, accountability, and excellence, ensuring that clinical quality remains a top priority at every level of the organization. What you\’ll bring to HeliosX Key Qualifications and Experience: Medical Degree (MD or equivalent) and active medical licensure. At least 8+ years of clinical experience, with a significant portion spent in senior roles related to quality improvement or clinical governance. Demonstrated success in leading quality improvement programs and implementing clinical governance structures in a healthcare or health technology environment. Deep understanding of regulatory requirements in multiple jurisdictions, including FDA, CQC, GPhC, and MHRA. Proven experience in clinical risk management, including incident investigation, complaints resolution, and process improvement. Strong leadership experience, with the ability to manage and motivate teams, and a track record of driving quality and operational excellence. Excellent communication and stakeholder management skills, with the ability to influence and collaborate with senior leadership, regulatory bodies, and cross-functional teams. Leadership & Strategy : Strong strategic mindset with the ability to lead global clinical quality and operations, aligning objectives with broader business goals. Regulatory Expertise : In-depth knowledge of clinical regulations and quality standards across different regions (USA, UK, EU). Quality Improvement : Expertise in developing and implementing quality improvement frameworks and driving continuous improvements in patient care. Problem-Solving : Strong analytical and problem-solving skills, particularly in managing clinical risks and addressing complex incidents. Communication : Excellent written and verbal communication skills, with the ability to engage and collaborate with cross-functional teams and external stakeholders. Data-Driven: Ability to use data and KPIs to monitor clinical performance, assess risks, and implement evidence-based improvements. Life at HeliosX At HeliosX, we want to improve healthcare for everyone, and to do this we need a team of brilliant people who share that ambition. We are currently a diverse team of engineers, scientists, clinical researchers, physicians, pharmacists, marketeers, and customer care specialists committed to our mission – but we need more talented folks to join us, if we want to achieve our global ambitions! Aside from working with our all-star team, here are the other benefits of coming on board: Generous equity allocations with significant upside potential 25 Days Holiday (+ all the usual Bank Holidays) Private health insurance, along with extra dental and eye care cover Enhanced parental leave Cycle-to-work Scheme Electric Car Scheme Free Dermatica and MedExpress products every month, as well as family discounts Home office allowance Access to a Headspace subscription, discounted gym memberships, and a learning and development budget (alongside a free Kindle and audible subscription) Apply for this job * indicates a required field First Name * Last Name * Email * Phone * Resume/CV * Accepted file types: pdf, doc, docx, txt, rtf Please provide your LinkedIn profile URL here (optional) What are your salary expectations? * What is your current notice period? * Are you currently based in the UK? * Select… Do you possess a legal right to work in the UK? * Select… #J-18808-Ljbffr