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For Companies At a Glance
- Tasks: Lead and coach a team to enhance customer relationships and drive growth.
- Company: Join Dee Set, the UK's top provider of end-to-end retail solutions.
- Benefits: Enjoy exclusive discounts with various retailers and a competitive salary starting at £60,000.
- Why this job: Be part of a dynamic team focused on exceeding customer expectations and driving impactful change.
- Qualifications: Strong leadership skills, customer management experience, and strategic thinking are essential.
- Other info: Opportunity to influence senior-level decisions and collaborate across departments.
The predicted salary is between 48000 - 84000 £ per year.
Purpose Of The Role:
- You will lead & coach our customer-facing colleagues, heading up our customer relationships across multiple brands & retailers.
- Deliver excellent relationships with clients, clear communication to the field & delivery of KPIs.
- Drive profitable growth of existing business & the development of new opportunities, specifically across Retail clients and brands.
- Delivering the overall strategy for retail clients, with clear objectives on what the team will set out to achieve & how this will be delivered will be key to the success of this role.
- You will lead the Dee Set accounts team to ensure we are representing the Company as the UK\’s leading provider of end-to-end retail solutions.
- Ensure overall accountability for the account P&L, managing both sales & margins on both existing & new business.
- Identify growth & development opportunities for Dee Set services across retailers (new & existing business), plus specifically the development of new business within our Distributor Services offer.
- Responsible for managing, coaching and development of direct reports.
Key Areas & Responsibilities Of The Role:
- You will need to be a strong leader who is able to effectively motivate & lead a team to exceed customer expectations & targets.
- Be skilled in identifying new opportunities to improve current processes, to deliver a service that is more efficient & cost effective for both Dee Set & the customer.
- Be commercially astute in setting business plans & targets, aligned to the overall strategy of the Group.
- Coach & develop direct reports to deliver persuasive and compelling business propositions.
- To build an annual budget to present to the Board & monitor performance on-going vs budget.
- Monitor, maintain and continually look to improve sales, profit & percentage margin.
- Identify opportunities for operational improvement to support and drive field team efficiencies.
- Able to use data to make business and retail client decisions.
- Influence at a senior level within retailers & customers alike.
- Manage effectively across Dee Set internal departments, working collaboratively with key stakeholders.
Skills & Experience Required:
- Ability to drive change through others influences all levels of the business.
- Ability to lead large teams that are hybrid working and located across the UK.
- Ability to influence & integrate across departments, both internally & externally.
- Ability to think strategically.
- Demonstrable customer management & account development skills.
- High level of customer facing experience.
What\’s On Offer:
- Salary: From £60,000 per annum.
- Benefits: Exclusive discounts with a variety of retailers through our Colleague Hub.
Head of Customer Success - Retail Brands employer: Dee Set
Contact Detail:
Dee Set Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Customer Success - Retail Brands
✨Tip Number 1
Familiarize yourself with the retail landscape and the specific brands that Dee Set works with. Understanding their business models and challenges will help you demonstrate your strategic thinking and ability to drive change during the interview.
✨Tip Number 2
Prepare examples of how you've successfully led teams in a hybrid working environment. Highlight your leadership style and how you motivate team members to exceed customer expectations, as this is crucial for the Head of Customer Success role.
✨Tip Number 3
Showcase your experience in managing P&L and driving profitable growth. Be ready to discuss specific strategies you've implemented in previous roles that resulted in improved sales and margins, as this aligns directly with the responsibilities of the position.
✨Tip Number 4
Demonstrate your ability to influence at a senior level by preparing insights on how you've successfully collaborated with key stakeholders in past roles. This will illustrate your capability to manage effectively across departments, which is essential for this role.
We think you need these skills to ace Head of Customer Success - Retail Brands
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description and understand the key responsibilities and skills required for the Head of Customer Success position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Leadership Experience: Emphasize your leadership skills and experience in managing teams. Provide specific examples of how you have motivated and developed team members to exceed customer expectations and achieve targets.
Showcase Strategic Thinking: Demonstrate your ability to think strategically by including examples of how you have set business plans, identified growth opportunities, and influenced decision-making at a senior level within organizations.
Tailor Your CV and Cover Letter: Customize your CV and cover letter to reflect the specific skills and experiences that are relevant to the role. Use keywords from the job description to ensure your application stands out to recruiters.
How to prepare for a job interview at Dee Set
✨Showcase Your Leadership Skills
As a Head of Customer Success, you'll need to demonstrate your ability to lead and motivate teams. Prepare examples of how you've successfully managed teams in the past, focusing on how you exceeded customer expectations and achieved targets.
✨Highlight Your Strategic Thinking
Be ready to discuss your experience in developing and implementing business plans. Share specific instances where your strategic decisions led to growth or improved processes, especially in a retail context.
✨Demonstrate Your Customer Management Expertise
Prepare to talk about your customer management skills and account development experience. Use concrete examples to illustrate how you've built strong relationships with clients and influenced decision-making at senior levels.
✨Discuss Data-Driven Decision Making
Since the role requires using data to make informed decisions, be prepared to discuss how you've utilized data analytics in previous roles. Highlight any tools or methodologies you've used to drive operational improvements and efficiencies.
