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- Tasks: Manage key account information and provide top-notch customer service.
- Company: Join Schindler, a leader in urban mobility since 1874, enhancing lives daily.
- Benefits: Enjoy a full-time role with a supportive team and opportunities for growth.
- Why this job: Be part of a mission to make cities more accessible and sustainable.
- Qualifications: Administrative experience and proficiency in MS Office are essential.
- Other info: Work independently while contributing to a collaborative team environment.
The predicted salary is between 30000 - 42000 £ per year.
Company description:
Location: Warrington,England,United Kingdom
Job ID: 82724
We Elevate… Quality of urban life
Our elevators, escalators, and moving walks safely transport more than twobillion of us up and down buildings and across transportation hubs every day. As part of the Schindler team, youll discover meaningful work that enhancesquality of life for communities, and contribute to making places moreaccessible, inclusive, and sustainable for all. We combine innovation, safety, and high ethical standards, ensuring respectboth among colleagues and for the world around us. By joining us, you dontjust become part of our success story; you help shape the future and continueour rich legacy that started back in 1874.
Job description:
We are looking to recruit a Key Account Administrator to be based in our Warrington Office on a full time and permanent basis working from Monday through to Friday. The successful candidate will be responsible for managing and maintaining key account information, working on their own with minimal supervision and utilising initiative.
What you\’ll be doing:
- Preparing documentation, and producing reports for meetings
- Prepare for and attend key account management meetings when required
- Take and screen calls, enquiries and requests, and handle appropriately
- Deal with incoming email and often correspond on behalf of management efficiently and professionally
- Keep the clients up to date with all issues regarding their contract and follow up on any requests
- Respond to clients needs promptly and be the first point of call ensuring customer service is paramount
- Maintenance of files, assisting with worksheets, schedules, and other service-related documents
- General administrative duties – including typing correspondence, dictation, record keeping etc
- Keeping the in-house system up to date and updating customer service portals to ensure we adhere to KPIs & SLAs
- Producing client invoice applications and preparing and sending accurate sales invoices
- Communicating professionally with all people and departments both externally and internally
- Logging & processing callouts / maintenance and liaising with engineers to ensure completion
Profile description:
What we\’re looking for:
- Proven administrative experience in a similar role is essential
- Proficient use of MS Office Systems (Excel, Word & PowerPoint)
- High attention to detail, strong organisational skills and the ability to multi-task
- Strong verbal communication and written skills
- Ability to work under pressure to demanding deadlines without compromising on accuracy
- Experience of dealing directly with internal and external clients
- Relationship building skills (internal and external) and be a team player
- Highly organised, proactive with the ability to work as a Team as well as on own initiative
- Good planning and time management skills
- Able to resolve conflicting demands to ensure good customer service
- Working with minimal supervision and utilising initiative
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Key Account Administrator employer: Schindler Limited
Contact Detail:
Schindler Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Key Account Administrator
✨Tip Number 1
Familiarise yourself with the key account management process. Understanding how to manage client relationships effectively will give you an edge during interviews, as you'll be able to discuss relevant strategies and examples.
✨Tip Number 2
Brush up on your MS Office skills, especially Excel and PowerPoint. Being proficient in these tools is crucial for preparing reports and presentations, so consider taking a quick online course or tutorial to enhance your abilities.
✨Tip Number 3
Practice your verbal communication skills. Since the role involves liaising with clients and internal teams, being able to articulate your thoughts clearly and professionally will be vital. Consider role-playing scenarios with a friend or family member.
✨Tip Number 4
Research Schindler's values and recent projects. Showing that you understand their commitment to quality and sustainability can help you stand out as a candidate who aligns with their mission and culture.
We think you need these skills to ace Key Account Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant administrative experience and skills that align with the Key Account Administrator role. Emphasise your proficiency in MS Office, attention to detail, and ability to manage multiple tasks.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the company's mission and values. Mention specific examples from your past experiences that demonstrate your organisational skills and customer service focus.
Highlight Communication Skills: Since the role requires strong verbal and written communication skills, provide examples in your application that illustrate how you've effectively communicated with clients and colleagues in previous positions.
Showcase Initiative and Independence: In your application, mention instances where you successfully worked independently or took the initiative to solve problems. This will demonstrate your ability to thrive with minimal supervision, which is crucial for this role.
How to prepare for a job interview at Schindler Limited
✨Showcase Your Administrative Skills
Make sure to highlight your previous administrative experience during the interview. Be prepared to discuss specific examples of how you've managed key accounts or handled multiple tasks efficiently, as this role requires strong organisational skills.
✨Demonstrate Proficiency in MS Office
Since proficiency in MS Office is essential for this position, be ready to talk about your experience with Excel, Word, and PowerPoint. You might even want to mention any specific projects where you used these tools effectively.
✨Emphasise Communication Skills
This role involves a lot of communication with clients and internal teams. Prepare to discuss how you've successfully built relationships in past roles and how you handle customer inquiries professionally and promptly.
✨Prepare for Scenario Questions
Expect questions that assess your ability to work under pressure and manage conflicting demands. Think of scenarios from your past experiences where you successfully navigated tight deadlines or challenging situations while maintaining accuracy.
