Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Create user-friendly technical documentation for telecare products and collaborate with teams.
- Company: Join Appello, a leader in innovative telecare solutions that enhance safety and well-being.
- Benefits: Enjoy 25 days holiday, private medical insurance, discounts, and a pension scheme.
- Why this job: Be part of a growing company making a real impact while developing your writing skills.
- Qualifications: Proven experience in technical writing, strong editing skills, and proficiency in authoring tools required.
- Other info: Exciting career opportunities await as we expand; apply now to join our dynamic team!
The predicted salary is between 38000 - 40000 ÂŁ per year.
️TECHNICAL AUTHOR
Hours: 35 hours per week
Shift pattern: Monday to Friday, 9am – 5pm
Salary: ÂŁ38,000 – ÂŁ40,000 per annum dependant on experience
Location: Hybrid with our Bracknell or Norwich offices
This role is a UK based role and any hybrid/remote work must also be within the UK.
For this role, you need 5mpbs upload and 15mpbs download internet speed
Appello Perks
25 days holiday plus bank holidays
Private medical insurance for Self
We offer you discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more
24/7 employee assistance programme with an easily accessible app!
Family and friends’ discounts on our services & products
Pension Scheme, up to 4% Company matched
Free on-site parking
ABOUT YOU
You’re an experienced Technical Author/Writer who combines a love for technology with a passion for clear, accessible communication. With a solid background in technical writing within a tech setting, you excel at breaking down complex concepts and have a strong eye for detail. You are a proactive collaborator, equally comfortable working independently or as part of a team to ensure accuracy and consistency in all documentation.
Your Skills and Experience:
• Proven experience as a Technical Author in a technical or telecare-related industry, ideally with experience in product-focused companies.
• Exceptional writing and editing skills with the ability to produce concise, accurate, and engaging content.
• Proficiency in industry-standard authoring tools (e.g., MadCap Flare, Adobe FrameMaker, Confluence).
• Experience with multimedia content creation and documentation design (graphics, videos, etc.) is a plus.
• Ability to quickly grasp complex technical concepts and make them easily understandable.
• Strong organisational skills with experience in managing multiple projects and documentation versions.
THE ROLE
At the Appello Group, we’re revolutionising the telecare industry with innovative products designed to support the safety, health, and well-being of vulnerable individuals. Our technology is built in-house and serves a vital purpose: empowering loved ones and users with intuitive, reliable solutions. With a commitment to excellence, we strive to make every user’s experience seamless and every loved one peace of mind. As we continue to grow and expand our product range, we’re looking for an experienced Technical Author to join our team and bring clarity and precision to our technical documentation.
As our Technical Author, you will be instrumental in creating high-quality, user-friendly technical documentation for our telecare products, ensuring that both technical and non-technical audiences can easily understand and utilise our solutions. You will work closely with our dev, product, and customer service teams to translate complex technical information into clear, concise documentation.
Key Responsibilities:
• Develop and maintain comprehensive technical documentation for a range of telecare products, including user manuals, setup guides, release notes, and API documentation.
• Collaborate with product development teams to understand product functionalities and translate technical information into accessible language.
• Ensure documentation meets industry standards and regulatory requirements, focusing on accuracy, readability, and completeness.
• Continuously review and improve existing documentation based on product updates, customer feedback, and evolving industry best practices.
• Create multimedia content (e.g., graphics, diagrams, video tutorials) to enhance the clarity and usability of technical resources.
• Organise and structure documentation repositories for easy access and version control.
READY TO APPLY
If you are interested in this role please follow the instructions…there are two parts to the application process
Upload your CV and answer a few questions about yourself
You will receive a confirmation email from us asking you to register with Test Gorilla who will then send you a link to the assessments – check your junk email
OTHER INFORMATION
This is an exciting time at the Appello group – we are a company on the move and now is a perfect time to join our team. You’ll gain exceptional career opportunities and will be part of a company that is continuing to expand.
We are committed to equal opportunities and welcome applicants regardless of religious beliefs, political opinion, race, sex, marital status, age or disability.
If you require assistance to participate in the recruitment process, for example due to disability, please contact the careers Team on 01425 626337.
Technical Author employer: Appello
Contact Detail:
Appello Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Author
✨Tip Number 1
Familiarize yourself with the specific authoring tools mentioned in the job description, like MadCap Flare and Adobe FrameMaker. Having hands-on experience with these tools will give you a significant edge during the interview process.
✨Tip Number 2
Showcase your ability to simplify complex technical concepts by preparing examples of your previous work. Being able to demonstrate how you've made intricate information accessible will resonate well with the hiring team.
✨Tip Number 3
Highlight any experience you have in creating multimedia content, such as graphics or video tutorials. This skill is a plus for the role and can set you apart from other candidates.
✨Tip Number 4
Prepare to discuss your collaborative experiences with product development teams. Being able to articulate how you've worked with others to produce accurate documentation will demonstrate your proactive approach and teamwork skills.
We think you need these skills to ace Technical Author
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience as a Technical Author, especially in the tech or telecare industry. Emphasize your writing and editing skills, as well as your proficiency with authoring tools like MadCap Flare or Adobe FrameMaker.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and clear communication. Mention specific examples of how you've successfully translated complex technical concepts into user-friendly documentation.
Prepare for Assessments: After submitting your application, you'll receive a link to assessments via Test Gorilla. Familiarize yourself with the types of assessments you might encounter, focusing on writing and technical comprehension.
Follow Up: After submitting your application and completing the assessments, consider sending a polite follow-up email to express your continued interest in the position and inquire about the next steps in the hiring process.
How to prepare for a job interview at Appello
✨Showcase Your Technical Writing Skills
Prepare examples of your previous technical documentation to discuss during the interview. Highlight how you made complex concepts accessible and user-friendly, as this aligns with the company's focus on clarity and precision.
✨Familiarize Yourself with Industry Tools
Make sure you're well-versed in the authoring tools mentioned in the job description, such as MadCap Flare and Adobe FrameMaker. Be ready to discuss your experience with these tools and how they have helped you in your previous roles.
✨Understand the Company’s Products
Research Appello's telecare products and their functionalities. Being knowledgeable about their offerings will allow you to demonstrate your ability to translate technical information into accessible language, which is crucial for the role.
✨Prepare for Collaboration Questions
Since the role involves working closely with various teams, be prepared to discuss your experience in collaborative environments. Share specific examples of how you've worked with developers or product teams to create effective documentation.
