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For Companies At a Glance
- Tasks: Join our Collections team to handle inbound and outbound calls for payment negotiations.
- Company: Be part of a growing financial services organization based in Slough.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: This role offers hands-on experience in customer service and negotiation skills.
- Qualifications: No specific qualifications required; just bring your communication skills and enthusiasm!
- Other info: Perfect for high school and college students looking for flexible work options.
The predicted salary is between 28800 - 43200 £ per year.
Job Description
A fantastic opportunity to join an expanding financial services organisation based in Slough. The role will be based in their Collections team working on early collections.
Key responsibilities
- Responsible for volume outbound and inbound calls
- Negotiate payments and arrangements on inbound and outbound telephone contacts by using the Collections system
- Ensure a high level of customer service is provi…
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Collections Specialist employer: Hamlin Knight
Contact Detail:
Hamlin Knight Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Collections Specialist
✨Tip Number 1
Familiarize yourself with common collections practices and terminology. This will help you speak confidently during the interview and demonstrate your understanding of the role.
✨Tip Number 2
Practice your negotiation skills. Role-play scenarios where you negotiate payment arrangements, as this is a key part of the job and will show your potential employer that you can handle challenging conversations.
✨Tip Number 3
Research the company’s values and customer service approach. Being able to align your answers with their philosophy during the interview will make you stand out as a candidate who fits well within their team.
✨Tip Number 4
Prepare examples from your past experiences where you successfully managed customer interactions or resolved conflicts. This will provide concrete evidence of your skills and abilities relevant to the Collections Specialist role.
We think you need these skills to ace Collections Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in collections or customer service. Use keywords from the job description to demonstrate that you understand the role and its requirements.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses your interest in the Collections Specialist position. Mention your skills in negotiation and customer service, and provide examples of how you've successfully handled similar responsibilities in the past.
Showcase Communication Skills: Since the role involves a lot of inbound and outbound calls, emphasize your communication skills in both your CV and cover letter. Provide examples of how you've effectively communicated with customers or clients in previous roles.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Hamlin Knight
✨Know the Collections Process
Familiarize yourself with the collections process and terminology. Understanding how early collections work will help you answer questions confidently and demonstrate your knowledge of the role.
✨Practice Your Communication Skills
Since the role involves a lot of outbound and inbound calls, practice clear and effective communication. Role-play common scenarios with a friend to improve your negotiation skills and customer service approach.
✨Showcase Your Problem-Solving Abilities
Be prepared to discuss how you've handled difficult situations in the past. Employers value candidates who can think on their feet and find solutions during challenging conversations.
✨Research the Company
Take some time to learn about the financial services organization and its values. Being able to speak about the company’s mission and how you align with it can set you apart from other candidates.
