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- Tasks: Lead a team of telemarketing agents to generate healthcare leads and meet performance targets.
- Company: Join Vitality, a top-rated UK insurance brand focused on health and happiness.
- Benefits: Enjoy flexible working, bonus schemes, and an award-winning health insurance plan.
- Why this job: Be part of a supportive culture that values personal development and social impact.
- Qualifications: Strong communication skills and experience in team leadership within a contact centre.
- Other info: Opportunity to shape the department's strategic plan and make a real difference.
The predicted salary is between 36000 - 60000 ÂŁ per year.
About The Role
Team –Direct to Business Lead Generation
Working Pattern – Hybrid – 2 days per week in the Vitality Stockport Office. Full time, 40 hours per week.
We are happy to discuss flexible working!
Top 3 skills needed for this role:
- Passionate about developing others
- Excellent performance coaching experience
- Good communication and organisational skills
What this role is all about:
As the Direct to Business Lead Generation Team Manager, you\’ll lead a dynamic team of 12-14 telemarketing agents. Their main role is to generate leads for healthcare consultants to provide quotes for private medical insurance policies. Your day-to-day will involve managing your team\’s performance, ensuring they meet their daily targets and KPIs with consistent quality. You\’ll be coaching, motivating and inspiring your team members daily, helping them achieve their personal development and career goals. Additionally, you\’ll handle all aspects of team management, including absence management, creating and delivering team briefs, disciplinaries, and one-to-one appraisals.
Key Actions:
- Facilitate change and promote ongoing improvement within the department
- Coach team members to reach their full potential and support with their development areas
- Lead the team to meet and exceed agreed KPIs
- Ensure we hit every goal with excellence
- Support with the recruitment of new team members
- Keep track of timekeeping and manage sickness efficiently
- Hold one-on-one performance reviews to identify growth areas
- Perform call observations and offer constructive feedback
- Create, lead and document productive team meetings
- Help to shape and deliver the department\’s strategic plan
What do you need to thrive?
- Excellent communication
- Experience in leading a team within a contact centre environment
- The ability to adapt and to drive your team through change management in a positive way
- Experience of working toward and exceeding monthly sales targets
So, what’s in it for you?
- Bonus Schemes – A bonus that regularly rewards you for your performance
- A pension of up to 12%– We will match your contributions up to 6% of your salary
- Our award-winning Vitality health insurance – With its own set of rewards and benefits
- Life Assurance – Four times annual salary
These are just some of the many perks that we offer! To view the extensive range of benefits we offer, please visit our careers page.
Fantastic Benefits. Exciting rewards. Great career opportunities!
If you are successful in your application and join us at Vitality, this is our promise to you:
- Help you to be the healthiest you’ve ever been.
- Create an environment that embraces you as you are and enables you to be your best self.
- Give you flexibility on how, where and when you work.
- Help you advance your career by playing you to your strengths.
- Give you a voice to help our business grow and make Vitality a great place to be.
- Give you the space to try, fail and learn.
- Provide a healthy balance of challenge and support.
- Recognise and reward you with a competitive salary and amazing benefits.
- Be there for you when you need us.
- Provide opportunities for you to be a force for good in society.
We commit to all these things because we want you to feel that you belong, and are supported to be happy and healthy.
About The Company
We\’re really excited to announce that we have recently been awarded \”Top 10 Best Places To Work\” in The Sunday Times Awards 2024! Vitality is a multi-award-winning UK insurance brand, here to make the world a healthier, happier place. We’ve been a purpose and values-driven business from day 1- long before it became fashionable. Our core purpose is to make people healthier and enhance protect their lives. Vitality pioneered shared-value insurance. We incentivise people to live healthier longer lives – they benefit, our business benefits, and society benefits. We’re successful because we attract, develop, and retain the best people – and because we care.
Plus, you get to join our 1.7+ million members with access to our unique health insurance and healthy living programme. Just to make sure you know our products inside and out.
Ready to find out if we’re the right fit for you? We can’t wait.
Diversity & Inclusion
We’re committed to diversity and inclusion because it’s good for our employees, for our business, and for society. To learn more please visit our Careers page.
Vitality’s approach to sustainability
If we are fortunate in receiving a high volume of quality applications we may need to close this vacancy early. If you are interested, please submit your application as soon as possible.
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Contact Detail:
Vitality Corporate Services Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Outbound Team Manager
✨Tip Number 1
Familiarise yourself with the healthcare insurance industry, especially private medical insurance. Understanding the products and services we offer at Vitality will help you speak confidently about our mission and how you can lead your team to generate leads effectively.
✨Tip Number 2
Showcase your leadership style during any interactions. Be prepared to discuss specific examples of how you've successfully coached and developed team members in the past, as this role heavily relies on performance coaching and motivating others.
✨Tip Number 3
Highlight your experience with change management. Since the role involves facilitating change within the department, be ready to share instances where you've positively driven your team through transitions or improvements.
✨Tip Number 4
Prepare to discuss your approach to achieving KPIs and targets. We value candidates who can demonstrate a track record of exceeding sales goals, so think of metrics and achievements that illustrate your success in previous roles.
We think you need these skills to ace Outbound Team Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in team management, performance coaching, and communication skills. Use specific examples that demonstrate how you've successfully led a team in a contact centre environment.
Craft a Compelling Cover Letter: In your cover letter, express your passion for developing others and your approach to coaching. Mention how you can facilitate change and promote improvement within a team, aligning your values with those of Vitality.
Highlight Relevant Experience: When detailing your work history, focus on roles where you met or exceeded sales targets and managed team performance. Use metrics to quantify your achievements, such as percentage increases in KPIs or successful projects.
Showcase Your Adaptability: Discuss instances where you've successfully navigated change management. Highlight your ability to motivate a team through transitions and how you’ve supported team members in their personal development.
How to prepare for a job interview at Vitality Corporate Services Limited
✨Show Your Passion for Development
As an Outbound Team Manager, it's crucial to demonstrate your passion for developing others. Share specific examples of how you've successfully coached team members in the past and helped them achieve their goals.
✨Highlight Your Performance Coaching Experience
Prepare to discuss your experience in performance coaching. Be ready to explain your approach to managing team performance, including how you handle underperformance and motivate your team to exceed KPIs.
✨Demonstrate Strong Communication Skills
Effective communication is key in this role. Practice articulating your thoughts clearly and concisely. Consider preparing a few scenarios where your communication skills led to positive outcomes in team management.
✨Be Ready for Change Management Questions
Since the role involves driving your team through change, be prepared to discuss your experience with change management. Share examples of how you've successfully facilitated change and improved team dynamics in previous roles.
