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- Tasks: Provide top-notch customer service and assist with housing services.
- Company: Join MPA Recruitment, partnering with the Northern Ireland Housing Executive.
- Benefits: Enjoy a stable 37-hour work week, Monday to Friday.
- Why this job: Make a real impact in the community while developing your skills.
- Qualifications: 4 GCSEs including English and 1 year of customer service experience required.
- Other info: Proficiency in Microsoft Office is essential for this role.
The predicted salary is between 28800 - 43200 £ per year.
MPA Recruitment Armagh is proud to be partnering with theNorthern Ireland Housing Executiveto recruit a Admin Officer.
Job Description
The post holder will report to a designated manager to deliver excellence in customer service via the telephone and/or at the public counter acting as a customer advocate across a comprehensive range of housing services. A core role of CSU Advisors is to accurately diagnose and record repairs for Housing Executive tenants and work in partnership with others to resolve issues.
Essential Criteria
< 1 year previous experience in a similar role
Qualifications and Experience Required:
4 GCSEs (Grades A-C) including English Language or an equivalent/higher qualification and plus one years customer service experience
Proficiency in Microsoft Office applications, including Word and Excel (or equivalent software).
Hours of Work:
- Monday to Friday
- 37hours per week
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Admin/Clerical Officers employer: MPA Recruitment
Contact Detail:
MPA Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Admin/Clerical Officers
✨Tip Number 1
Familiarise yourself with the Northern Ireland Housing Executive's services and values. Understanding their mission will help you align your responses during interviews and demonstrate your commitment to customer service.
✨Tip Number 2
Brush up on your Microsoft Office skills, particularly in Word and Excel. Being able to showcase your proficiency in these applications can set you apart from other candidates, especially since they are essential for the role.
✨Tip Number 3
Prepare for potential scenario-based questions that may arise during the interview. Think about how you would handle specific customer service situations, as this role heavily relies on effective communication and problem-solving skills.
✨Tip Number 4
Network with current or former employees of the Northern Ireland Housing Executive. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
We think you need these skills to ace Admin/Clerical Officers
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Admin Officer position. Tailor your application to highlight how your skills and experience align with these expectations.
Highlight Relevant Experience: Make sure to emphasise any previous experience in customer service or administrative roles. Use specific examples to demonstrate how you have successfully handled similar tasks, especially in diagnosing and resolving issues.
Showcase Your Skills: Since proficiency in Microsoft Office is essential, mention your experience with Word and Excel. Provide examples of how you've used these applications effectively in past roles to support your claims.
Craft a Strong Cover Letter: Write a compelling cover letter that not only summarises your qualifications but also expresses your enthusiasm for the role. Explain why you want to work for the Northern Ireland Housing Executive and how you can contribute to their mission.
How to prepare for a job interview at MPA Recruitment
✨Showcase Your Customer Service Skills
Since the role involves delivering excellent customer service, be prepared to discuss your previous experiences. Think of specific examples where you successfully resolved issues or helped customers, as this will demonstrate your capability in a similar environment.
✨Demonstrate Proficiency in Microsoft Office
As proficiency in Microsoft Office is essential, make sure to mention any relevant experience you have with Word and Excel. You could even prepare to discuss how you've used these tools in past roles to improve efficiency or manage tasks.
✨Understand the Role of the Housing Executive
Research the Northern Ireland Housing Executive and understand their services. Being knowledgeable about their mission and values will show your genuine interest in the position and help you answer questions more effectively.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills. Think about potential challenges you might face in the role and how you would handle them, particularly in diagnosing and recording repairs for tenants.
