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- Tasks: Be the go-to person for housing queries and support tenants with their needs.
- Company: Join a reputable housing association in Merseyside making a difference in communities.
- Benefits: Enjoy flexible hybrid working after training and competitive pay of £17 - £19 per hour.
- Why this job: Make an impact in social housing while developing your skills in a supportive environment.
- Qualifications: Previous experience in social housing and a good understanding of rent processes required.
- Other info: This is a 2-month interim contract with immediate start available.
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Castlefield Recruitment are currently recruiting a NeighbourhoodAssistant for a housing association based in Merseyside. The role is an initial 2month interimcontract and paying £17 – £19 per hour via umbrella agency and offers flexible hybrid working after initial training. Please note the hiring manager is looking for someone who has worked in Social Housing before and can start as soon as possible.
The role:
- Be the first point of contact for any housing related queries
- Support the delivery of housing and compliance services, including building and estates maintenance
- Provide additional support to tenants when required to help sustain tenancies
- Conduct health and safety checks and risk assessments
The person:
- Experience of working within social housing
- Good understanding of rent processes
- Able to deal with difficult customer queries/complaints and diffuse situations
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Neighbourhood Assistant employer: Castlefield Recruitment.
Contact Detail:
Castlefield Recruitment. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Neighbourhood Assistant
✨Tip Number 1
Make sure to highlight your previous experience in social housing during any conversations or interviews. Be prepared to discuss specific situations where you successfully handled tenant queries or complaints, as this will demonstrate your capability for the role.
✨Tip Number 2
Familiarise yourself with the local housing policies and regulations in Merseyside. This knowledge will not only help you answer questions confidently but also show the hiring manager that you're proactive and genuinely interested in the position.
✨Tip Number 3
Network with professionals in the social housing sector. Attend local events or join online forums to connect with others in the field. This can provide valuable insights and potentially lead to referrals for the Neighbourhood Assistant role.
✨Tip Number 4
Prepare for potential scenario-based questions during the interview. Think about how you would handle difficult customer interactions or emergency situations, as these are likely to come up given the nature of the role.
We think you need these skills to ace Neighbourhood Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in social housing. Include specific examples of how you've dealt with tenant queries, compliance services, and any relevant health and safety checks you've conducted.
Craft a Strong Cover Letter: In your cover letter, emphasise your understanding of rent processes and your ability to handle difficult customer situations. Mention your availability to start as soon as possible, as this is a key requirement for the role.
Showcase Relevant Skills: Highlight skills that are particularly relevant to the Neighbourhood Assistant role, such as communication, problem-solving, and customer service. Use bullet points to make these stand out in your application.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial in a customer-facing role.
How to prepare for a job interview at Castlefield Recruitment.
✨Show Your Social Housing Experience
Make sure to highlight your previous experience in social housing during the interview. Be prepared to discuss specific situations where you successfully handled tenant queries or compliance issues, as this will demonstrate your suitability for the role.
✨Demonstrate Problem-Solving Skills
Since the role involves dealing with difficult customer queries, think of examples where you've effectively diffused tense situations. Share how you approached these challenges and what the outcomes were, showcasing your ability to remain calm under pressure.
✨Understand the Role's Responsibilities
Familiarise yourself with the key responsibilities of a Neighbourhood Assistant, such as conducting health and safety checks and supporting tenants. This knowledge will allow you to ask insightful questions and show that you're genuinely interested in the position.
✨Prepare for Compliance Questions
Given the focus on compliance services in the job description, be ready to discuss your understanding of relevant regulations and processes. This could include rent processes or maintenance protocols, so brush up on these areas before the interview.
