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For Companies At a Glance
- Tasks: Support customers with technical queries and manage product training.
- Company: Join a global leader known for innovation and a collaborative culture.
- Benefits: Enjoy private medical cover, life assurance, and a holiday purchase scheme.
- Why this job: Be part of a team that values your voice and focuses on sustainability.
- Qualifications: Degree or HNC/HND in Mechanical Engineering; strong communication and problem-solving skills required.
- Other info: Work hours are Monday to Friday, with a focus on work-life balance.
The predicted salary is between 28800 - 43200 £ per year.
Job Description
Our client has a vacancy for a Technical Sales Support Engineer with a strong mechanical bias to support customers and the sales force for technical matters. Technical support will cover the mechanical product range, specialising in pneumatics, actuators and vacuums. Commercial and market awareness of company product offering, supporting sales growth by training and proactive promotion of existing and new products.
The focus for this role is mechanical products, although the electrical/electronic interaction is becoming increasingly common.\\n\\nAs a global market leader, every team member has a voice and this contributes to success as a business. They take pride in collaborative, innovative and customer-focussed culture where team members feel respected, empowered and valued. They have clear sustainable development goals as they believe in caring for everyone’s futures as well as for the future of the planet.\\n\\nHours of work are Monday to Thursday 8.30am till 4.45pm, Friday 8.30am to 3.30pm.\\n\\nThe role:\\n\\nSupport for customer questions via phone and email\\n\\nProcess requests for special products and variations\\n\\nAnalyse, check and report on customer product returns\\n\\nProduct management including training, new product introduction and supersession of discontinued product ranges\\n\\nNew product development proposal activity\\n\\nMarket and competitor product analysis and understanding\\n\\nSupporting sales force with customer visits and application development\\n\\nRequirements:\\n\\n * Degree, HNC or HND Mechanical Engineering or related discipline\\n\\n * Able to communicate proficiently via telephone and email\\n\\n * Methodical problem solver who is logical, organised and able to keep clear comprehensive records\\n\\n * Experience working in an Engineering environment\\n\\n * Hands-on testing and diagnostic experience\\n\\n * Experience handling multiple projects with ability to prioritise, manage own time and meet deadlines\\n\\n * Ability to clearly and effectively present technical subjects, face to face and via webinar\\n\\nThey offer a competitive and attractive range of benefits which include, Private medical cover, life assurance, holiday purchase scheme and much more!\\n\\nDue to the large number of responses we receive it is not always possible to respond to every application straight away.
Should your skills and experience be a match for this role, or any other vacancy we may have, we will normally contact you within 72 hours of receiving your application. If you wish to apply for further roles please do so
Technical Sales Support Engineer employer: Ideal Personnel & Recruitment Solutions Limited
Contact Detail:
Ideal Personnel & Recruitment Solutions Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Sales Support Engineer
✨Tip Number 1
Familiarise yourself with the company's mechanical product range, especially in pneumatics, actuators, and vacuums. Understanding these products inside out will help you engage confidently with the sales team and customers.
✨Tip Number 2
Brush up on your communication skills, particularly for technical discussions. Being able to explain complex mechanical concepts clearly will set you apart during interviews and demonstrate your ability to support customers effectively.
✨Tip Number 3
Showcase any hands-on testing or diagnostic experience you have. This practical knowledge is crucial for a Technical Sales Support Engineer and can be a key talking point in your conversations with us.
✨Tip Number 4
Research the company's competitors and market trends. Being knowledgeable about the industry landscape will not only impress us but also help you contribute valuable insights during your role.
We think you need these skills to ace Technical Sales Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your mechanical engineering background and any relevant experience in technical sales support. Emphasise your problem-solving skills and hands-on testing experience, as these are crucial for the role.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the position and the company. Mention specific examples of how your skills align with the job requirements, particularly in supporting customers and the sales force.
Showcase Communication Skills: Since the role requires proficient communication via phone and email, provide examples in your application that demonstrate your ability to convey technical information clearly and effectively.
Highlight Relevant Projects: If you have experience managing multiple projects or conducting market analysis, be sure to include this in your application. Detail how you prioritised tasks and met deadlines, as this will show your organisational skills.
How to prepare for a job interview at Ideal Personnel & Recruitment Solutions Limited
✨Showcase Your Technical Knowledge
As a Technical Sales Support Engineer, it's crucial to demonstrate your understanding of mechanical products, especially pneumatics, actuators, and vacuums. Be prepared to discuss specific examples from your experience that highlight your technical expertise and problem-solving skills.
✨Communicate Clearly and Confidently
Since the role involves supporting customers via phone and email, practice articulating your thoughts clearly. Use concise language and avoid jargon unless necessary. This will show your ability to communicate effectively with both technical and non-technical audiences.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle real-life situations, such as customer inquiries or product returns. Think of past experiences where you successfully resolved issues and be ready to explain your thought process and actions taken.
✨Demonstrate Your Team Spirit
The company values collaboration and a customer-focused culture. Share examples of how you've worked effectively in teams, supported colleagues, or contributed to a positive work environment. This will align with their emphasis on teamwork and respect.
