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- Tasks: Lead a dynamic technical support team and tackle complex networking challenges.
- Company: Join Bright Purple, a values-driven SaaS company in Edinburgh, focused on growth and collaboration.
- Benefits: Enjoy a salary up to £60,000, hybrid working, and 33 days annual leave.
- Why this job: Make a real impact in a supportive environment with opportunities for career development.
- Qualifications: Proven experience in technical support, deep networking knowledge, and excellent communication skills required.
- Other info: Bright Purple values diversity and inclusion, welcoming applicants from all backgrounds.
The predicted salary is between 43200 - 72000 £ per year.
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Salary up to £60,000
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Hybrid working
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33 days annual leave
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Vibrant and collaborative office in Leith
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Autonomy, influence, and career development in a high-growth environment
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As Head of Technical Support, you’ll lead and grow a small but high-performing team.
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This is a technical, sleeves-rolled-up kind of role, perfect for someone who loves diving into complex WiFi and networking issues while mentoring and coaching others.
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Head of Customer Support employer: Bright Purple
Contact Detail:
Bright Purple Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Customer Support
✨Tip Number 1
Familiarise yourself with the specific SaaS products and services offered by the company. Understanding their platform will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of the company on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations, which can be a great advantage during your application process.
✨Tip Number 3
Prepare to discuss your hands-on experience with technical support and networking issues. Be ready to share specific examples of how you've successfully resolved complex problems in previous roles, as this will highlight your suitability for the position.
✨Tip Number 4
Showcase your leadership skills by preparing examples of how you've mentored or trained team members in the past. This is crucial for the Head of Customer Support role, where you'll be expected to lead and grow a high-performing team.
We think you need these skills to ace Head of Customer Support
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly understand the responsibilities and requirements of the Head of Customer Support position. Tailor your application to highlight your relevant experience in leading technical support teams and your knowledge of SaaS environments.
Craft a Tailored CV: Your CV should reflect your experience in managing technical support teams and your hands-on skills with networking and WiFi systems. Use specific examples that demonstrate your ability to troubleshoot complex issues and lead a team effectively.
Write a Compelling Cover Letter: In your cover letter, express your passion for customer support and your leadership style. Mention how your values align with those of Bright Purple and how you can contribute to their mission of service excellence.
Highlight Relevant Skills: Make sure to emphasise your familiarity with tools like HubSpot and Zendesk, as well as your understanding of GDPR and data protection practices. These skills are crucial for the role and should be clearly stated in your application.
How to prepare for a job interview at Bright Purple
✨Showcase Your Leadership Skills
As a Head of Customer Support, you'll need to demonstrate your ability to lead and grow a team. Prepare examples of how you've successfully managed teams in the past, focusing on mentoring and coaching others.
✨Demonstrate Technical Expertise
Be ready to discuss your deep networking knowledge and hands-on experience with cloud-managed WiFi systems. Prepare to troubleshoot complex issues during the interview to showcase your problem-solving skills.
✨Communicate Effectively
Since you'll be interacting with both technical and non-technical users, practice explaining complex concepts in simple terms. This will highlight your excellent communication skills, which are crucial for this role.
✨Understand the Company Culture
Research Bright Purple's values and culture before the interview. Be prepared to discuss how your personal values align with theirs, especially regarding ownership, collaboration, and making an impact in a growing business.
