Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support business operations with clerical tasks and customer service.
- Company: Join Edenside Primary School, a community-focused educational institution.
- Benefits: Enjoy a competitive hourly rate and flexible working hours.
- Why this job: Gain valuable experience in a supportive team environment while making a difference.
- Qualifications: Minimum of 3 Standard Grades at level 1, 2, 3 including English required.
- Other info: Interviews will be held on 26th August 2025; diversity is encouraged.
The predicted salary is between 20756 - 21852 £ per year.
Job Description
Grade: 4A
\\n
Hourly Rate: £13.26 – £13.96
\\n
Salary: £20756.64 – £21851.64 per annum
\\n
Hours: 30
\\n
Please note interviews will be held on 26th August 2025
\\n
Recruitment Profile
PURPOSE
To provide a range of clerical administrative support to the business, operational and administrative teams within the Department, through administering, organising, assessing and processing information. You will be required to provide support to a team, undertaking any or all of the following –
PRINCIPAL DUTIES & RESPONSIBILITIES
1. Carry out a range of clerical admin activities using prescribed procedures which supports managers to provide solutions to support their business needs which are aligned to Council policies.
2. Provide confidential clerical admin support in line with procedures and guidelines.
3. Provide high standards of customer care and best practice at all times to assist the delivery of efficient and professional services.
4. Handle general enquiries by acting as an initial point of contact for customers, where possible answering enquiries or passing them on to specific officers to ensure that the enquiry is dealt with appropriately and to the satisfaction of the customer.
5. Work collaboratively within a team, sharing knowledge and information with others to develop colleagues and remove the risk of single points of failure.
6. Work flexibly according to business needs, providing cover for colleagues as necessary.
7. Respond to requests from internal and external clients, deal with problems and/or emergency situations within guidelines / procedures whilst applying judgment. 8. Receive and assess calls logged through Customer Services colleagues and direct queries accurately.
9. Use a variety of software packages, updating and maintaining a variety of systems/databases.
10. Design and create spreadsheets including complex formulae for use in the department. Adapt spreadsheets to ensure fit for purpose.
11. Maintain filing systems (paper and electronic) in compliance with records management and audit requirements.
12. Input data and maintain records, verifying, highlighting and/or resolve routine exceptions.
13. Prepare and provide management information and reports using data readily available.
14. Collate and prepare statistical information, ensuring accuracy and adhering to deadlines
15. Prepare information to be used to collect income on behalf of the department through a variety of payment methods for internal and external customers.
16. Participate in all learning and development activities necessary to achieve personal and team performance objectives and targets.
17. Ensure compliance with and promote equal opportunities and diversity.
18. Must take reasonable care for the health and safety of themselves, other employees and anyone else who may be affected by their work activities carried out. Employees shall work in accordance with policies, procedures, information, instructions, and / or training received.
19. This profile is indicative of the nature and level of responsibility associated with the post. It is not exhaustive and the post holder may be required to undertake such other duties as may be required by the Depute Chief Executive to meet the needs and responsibility of the Department and the Council
Essential
Minimum of 3 Standard Grades at level 1, 2, 3 (or equivalent), including English
Informal Enquiries
Informal enquiries may be made to Gayle Clark at Gayle.Clark@scotborders.gov.uk.
Scottish Borders Council is committed to improving the diversity of its workforce to better reflect the communities we serve. We welcome applications from all minority groups and individuals who identify with one or more of the protected characteristics as defined by the Equality Act 2010. In particular from candidates who assess themselves as having a disability, under the Disability Confident Employer scheme this guarantees an interview to those individuals who meet the essential criteria of the post. All appointments will be made on merit.
Business Support Assistant - Edenside Primary School - SBO09291 employer: Scottish Borders Council
Contact Detail:
Scottish Borders Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Support Assistant - Edenside Primary School - SBO09291
✨Tip Number 1
Familiarise yourself with the specific software packages mentioned in the job description. Being proficient in these tools will not only boost your confidence but also demonstrate your readiness to hit the ground running.
✨Tip Number 2
Highlight your experience in customer service during any informal conversations or networking opportunities. This role places a strong emphasis on providing high standards of customer care, so showcasing relevant examples can set you apart.
✨Tip Number 3
Prepare to discuss how you've worked collaboratively in teams before. The ability to share knowledge and support colleagues is crucial for this position, so think of specific instances where you've contributed to team success.
✨Tip Number 4
Research the values and policies of the Scottish Borders Council. Understanding their commitment to diversity and equal opportunities will help you align your responses during the interview and show that you're a good cultural fit.
We think you need these skills to ace Business Support Assistant - Edenside Primary School - SBO09291
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Business Support Assistant position. Tailor your application to highlight how your skills and experiences align with these duties.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous clerical or administrative experience you have. Mention specific tasks you've handled that relate to the job, such as managing databases, providing customer support, or working collaboratively in a team.
Showcase Your Skills: Make sure to include any relevant software skills, especially in using spreadsheets and databases. If you have experience with complex formulae or data management, be sure to mention this as it is crucial for the role.
Personalise Your Application: Address your cover letter to the hiring manager if possible, and express your enthusiasm for the role and the organisation. Mention why you want to work at Edenside Primary School and how you can contribute to their goals.
How to prepare for a job interview at Scottish Borders Council
✨Know the Role Inside Out
Make sure you thoroughly understand the job description and responsibilities of a Business Support Assistant. Familiarise yourself with the clerical tasks, customer service expectations, and software skills required. This will help you answer questions confidently and demonstrate your suitability for the role.
✨Showcase Your Teamwork Skills
Since the role involves working collaboratively within a team, be prepared to discuss your previous experiences in teamwork. Share examples of how you've contributed to a team environment, supported colleagues, and shared knowledge to achieve common goals.
✨Prepare for Customer Interaction Scenarios
As you'll be handling general enquiries and acting as a point of contact for customers, think about how you would handle various customer service scenarios. Be ready to discuss how you would manage difficult situations or complaints while maintaining professionalism and high standards of customer care.
✨Demonstrate Your Organisational Skills
The role requires maintaining filing systems and managing data effectively. Prepare to talk about your organisational strategies, how you prioritise tasks, and any experience you have with data management or creating spreadsheets. Highlight your attention to detail and ability to meet deadlines.
