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- Tasks: Assist German-speaking customers with queries via email, phone, and live chat.
- Company: Join a globally recognised lifestyle and footwear brand.
- Benefits: Enjoy flexible working options and a £1,000 completion bonus.
- Why this job: Be part of a supportive team and represent a premium brand.
- Qualifications: Fluency in German and experience in customer service required.
- Other info: This is a 5-month fixed-term contract starting September 2025.
The predicted salary is between 21000 - 35000 £ per year.
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German Speaking Consumer Relations Representative (5 Month FTC), London
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Client:
Location:
London, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
c172443450d8
Job Views:
6
Posted:
12.08.2025
Expiry Date:
26.09.2025
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Job Description:
German Speaking Consumer Relations Representative (m/f/d)
Location: Hybrid (London-based) or Remote within the UK
Type: Full-time, 5-Month Fixed-Term Contract
Start Date: September 2025
Salary: £28,000 + £1,000 Completion Bonus
Role Overview:
Are you fluent in German and passionate about delivering top-tier customer service? We’re looking for a Consumer Relations Representative to join an international lifestyle and footwear brand on a 5-month fixed-term contract, starting this September.
You’ll support German-speaking customers via email, phone, and live chat — assisting with product information, returns, and delivery updates. This role offers a chance to represent a globally recognized brand in a fast-paced, supportive environment.
Please note: The role can be office-based (hybrid) in London or fully remote within the UK.
Responsibilities:
- Deliver outstanding customer service in German and English
- Handle customer queries via phone, email, and live chat
- Manage returns, exchanges, and order tracking
- Collaborate with internal teams to resolve customer issues
- Represent the brand professionally and courteously
Candidate Requirements:
- Fluency in German (C2/native) and strong English skills
- Experience in customer service or consumer relations
- Proficiency with CRM tools and online platforms
- Positive attitude, proactive approach, and excellent communication skills
- Must be UK-based
Benefits:
- £1,000 bonus upon successful contract completion
- Flexible working options (London hybrid or fully remote)
- Training and ongoing support
- Opportunity to work with a premium, global brand
If you\’re motivated to make a difference and excel in a customer-focused role, we look forward to hearing from you.
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German Speaking Consumer Relations Representative (5 Month FTC) employer: Euro London Appointments
Contact Detail:
Euro London Appointments Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land German Speaking Consumer Relations Representative (5 Month FTC)
✨Tip Number 1
Familiarise yourself with the brand's products and values. Understanding their offerings and customer service philosophy will help you engage more effectively during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your German language skills, especially in a customer service context. Practising common phrases and scenarios can give you the confidence to handle customer queries smoothly and professionally.
✨Tip Number 3
Network with current or former employees of the company on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can be beneficial for your interview preparation.
✨Tip Number 4
Prepare for potential role-play scenarios during the interview. Being able to demonstrate your problem-solving skills and customer service approach in real-time can set you apart from other candidates.
We think you need these skills to ace German Speaking Consumer Relations Representative (5 Month FTC)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your fluency in German and English, as well as any relevant customer service experience. Use keywords from the job description to demonstrate that you meet the requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to handle queries in both German and English. Mention specific examples of how you've successfully resolved customer issues in the past.
Highlight Relevant Skills: In your application, emphasise your proficiency with CRM tools and online platforms, as these are crucial for the role. Also, mention your positive attitude and proactive approach to customer relations.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter to ensure there are no spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Euro London Appointments
✨Brush Up on Your German
Since the role requires fluency in German, make sure to practice your language skills before the interview. Be prepared to answer questions in German and demonstrate your ability to communicate effectively with customers.
✨Know the Brand Inside Out
Research the international lifestyle and footwear brand thoroughly. Understand their products, values, and customer service philosophy. This will help you answer questions confidently and show your genuine interest in the company.
✨Prepare for Customer Scenarios
Think about common customer service scenarios you might encounter in this role. Prepare examples of how you would handle queries, returns, or complaints, showcasing your problem-solving skills and customer-centric approach.
✨Showcase Your Tech Savvy
Familiarise yourself with CRM tools and online platforms, as these are essential for the role. Be ready to discuss any relevant experience you have with technology and how it can enhance customer interactions.
