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- Tasks: Support Dutch-speaking customers via phone, email, and live chat with product queries and orders.
- Company: Join a globally recognised lifestyle and footwear brand known for its dynamic culture.
- Benefits: Enjoy hybrid or fully remote work options and a £1,000 completion bonus.
- Why this job: Be part of a people-focused environment while representing a respected brand.
- Qualifications: Fluency in Dutch and strong English skills; customer service experience preferred.
- Other info: Full training provided; must be based in the UK.
The predicted salary is between 28000 - 28000 £ per year.
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Dutch Speaking Consumer Relations Representative (5 Month FTC), London
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Client:
Location:
London, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
b28a5d89a9fe
Job Views:
5
Posted:
12.08.2025
Expiry Date:
26.09.2025
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Job Description:
Dutch Speaking Consumer Relations Representative (m/f/d)
Location: Hybrid (London-based) or Remote within the UK
Type: Full-time, 5-Month Fixed-Term Contract
Start Date: September 2025
Salary: £28,000 + £1,000 Completion Bonus
Are you fluent in Dutch and passionate about delivering excellent customer service? We’re looking for a Consumer Relations Representative to join an international lifestyle and footwear brand on a 5-month fixed-term contract, starting this September.
In this role, you’ll support Dutch-speaking customers across phone, email, and live chat — assisting with product queries, orders, returns, and more. It\’s a great opportunity to work for a globally recognised brand in a dynamic and people-focused environment.
Please note: The role can be office-based (hybrid) in London or fully remote if you\’re located elsewhere in the UK.
What You\’ll Be Doing:
Providing first-class customer service in Dutch and English
Handling customer enquiries via phone, email, and live chat
Supporting with returns, exchanges, and delivery tracking
Collaborating with internal teams to resolve customer issues
Acting as a brand ambassador in every interaction
What We\’re Looking For:
Fluency in Dutch (C2/native) and strong English communication skills
Previous experience in customer service or a similar role
Confidence using CRM systems and digital platforms
A professional, friendly, and solution-focused attitude
Must be based in the UK
What’s In It for You:
£1,000 bonus upon successful completion of contract
Hybrid or fully remote working options within the UK
Full training and onboarding provided
Opportunity to represent a globally respected brand
#J-18808-Ljbffr
Dutch Speaking Consumer Relations Representative (5 Month FTC) employer: Euro London Appointments
Contact Detail:
Euro London Appointments Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Dutch Speaking Consumer Relations Representative (5 Month FTC)
✨Tip Number 1
Brush up on your Dutch language skills, especially in customer service contexts. Practising common phrases and responses can help you feel more confident during the interview process.
✨Tip Number 2
Familiarise yourself with the brand's products and values. Understanding their offerings and what they stand for will allow you to speak passionately about the brand during interviews.
✨Tip Number 3
Prepare for role-play scenarios that may come up in the interview. Being able to demonstrate how you would handle customer queries or complaints in both Dutch and English will showcase your skills effectively.
✨Tip Number 4
Network with current or former employees of the company on platforms like LinkedIn. They can provide insights into the company culture and the expectations for the Consumer Relations Representative role.
We think you need these skills to ace Dutch Speaking Consumer Relations Representative (5 Month FTC)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your fluency in Dutch and English, as well as any previous customer service experience. Use specific examples that demonstrate your ability to handle customer enquiries effectively.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer service and why you want to work for this international lifestyle brand. Mention your familiarity with CRM systems and how you can contribute to their team.
Showcase Relevant Skills: Emphasise skills that are crucial for the role, such as communication, problem-solving, and teamwork. Provide examples of how you've successfully resolved customer issues in the past.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Euro London Appointments
✨Showcase Your Language Skills
Since the role requires fluency in Dutch and strong English communication skills, be prepared to demonstrate your language proficiency during the interview. You might be asked to answer questions or even role-play scenarios in both languages.
✨Highlight Customer Service Experience
Make sure to discuss any previous experience you have in customer service roles. Share specific examples of how you've handled customer inquiries, resolved issues, or provided exceptional service, as this will show your suitability for the position.
✨Familiarise Yourself with the Brand
Research the company and its products before the interview. Understanding their brand values and customer service philosophy will help you align your answers with what they are looking for in a Consumer Relations Representative.
✨Prepare for Common Scenarios
Think about common customer service scenarios you might encounter in this role, such as handling returns or managing difficult customers. Prepare your responses to these situations to demonstrate your problem-solving skills and customer-focused attitude.
