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For Companies At a Glance
- Tasks: Support UK public sector decarbonisation projects and manage client relationships.
- Company: Join Salix, a leader in sustainable funding for public sector projects.
- Benefits: Enjoy 28 days annual leave, a pension scheme, and cycle-to-work options.
- Why this job: Be part of impactful projects that drive sustainability and foster community change.
- Qualifications: No specific qualifications required; enthusiasm and a willingness to learn are key.
- Other info: This is a hybrid role based in Manchester, with a vibrant team culture.
The predicted salary is between 22858 - 28573 £ per year.
Job Description
12 Month Fixed Term Contract
£28,573
Hybrid – Manchester 1 day per week
As a Client Support Officer, you will be responsible for supporting and monitoring the delivery of UK public sector decarbonisation projects, which are funded through grants and loan programmes by BEIS, Scottish and Welsh Governments. You will be part of one of Salix’s programme delivery teams, which are managed by a programme coordinator and a programme manager.
Your responsibilities will ensure that projects comply with Salix’s funding requirements as well as building strong client relationships, and being their first port of call for any queries. You will support the delivery of around 20 projects with a combined value of £50m. You will also be an active member of the Delivery Team and attend team wide meetings as well as have the opportunity to be involved in projects that support the development of our processes and systems and making the company an even better place to work.
Key Responsibilities;
- Cultivate strong customer relationships with Salix clients, enhancing connections through meaningful site visits.
- Ensure the integrity of client project data by leveraging client relationship management systems.
- Analyse and manage data to empower insightful reporting to our board and funders.
- Take charge of your day-to-day tasks in a fast-paced, energetic environment.
- Manage payment processing and cash flow forecasting with precision.
- Create impactful letters and diligently draft and check legal documentation.
- Build reports and presentations that highlight your individual project contributions.
- Handle internal and client queries with exceptional responsiveness and care.
- Worth with the Communications and PR team by sharing your insights through presentations and helping prepare materials that showcase Salix's great work at events, conferences, and webinars.
- Engage in broader organisational activities, cross-team collaborations, and charity initiatives that inspire change.
- Champion health and safety standards for yourself and your team, fostering a culture of well-being and support.
What We Offer
- 28 days annual leave.
- Contributory pension scheme.
- Cycle-to-work scheme.
- Public transport support.
- Access to an Employee Assistance Program.
- Supported training and development budget.
Salix encourages applications from people of all backgrounds and are committed to creating a diverse and inclusive organisation where different perspectives are valued. To monitor our processes, all applicants are asked to complete a diversity and equality form via the link provided here:
https://forms.office.com/e/Mc9F0G4uLT
Client Project Support Officer employer: Salix
Contact Detail:
Salix Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Project Support Officer
✨Tip Number 1
Familiarise yourself with the UK public sector decarbonisation projects and the specific funding programmes by BEIS, Scottish and Welsh Governments. Understanding these frameworks will help you engage more effectively during interviews and demonstrate your commitment to the role.
✨Tip Number 2
Network with professionals in the decarbonisation and public sector fields. Attend relevant events or webinars to connect with potential colleagues and gain insights into the industry, which can give you an edge when discussing your fit for the role.
✨Tip Number 3
Prepare to discuss your experience with client relationship management systems and data analysis. Be ready to share examples of how you've used these skills in previous roles to enhance project delivery and client satisfaction.
✨Tip Number 4
Showcase your ability to work in a fast-paced environment by preparing anecdotes that highlight your time management and organisational skills. This will reassure the hiring team that you can handle the demands of supporting multiple projects simultaneously.
We think you need these skills to ace Client Project Support Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in project support, client relationship management, and data analysis. Use specific examples that demonstrate your ability to manage multiple projects and maintain strong client relationships.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your skills align with the responsibilities outlined in the job description, particularly your experience with public sector projects and your ability to handle queries effectively.
Showcase Your Communication Skills: Since the role involves creating reports and presentations, emphasise your communication skills in both your CV and cover letter. Provide examples of how you've successfully communicated complex information to clients or stakeholders in the past.
Highlight Your Teamwork Experience: The job requires collaboration with various teams. Include examples in your application that demonstrate your ability to work well in a team environment, especially in fast-paced settings. Mention any cross-team projects you’ve been involved in.
How to prepare for a job interview at Salix
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Client Project Support Officer. Familiarise yourself with decarbonisation projects and the funding mechanisms involved, as this will show your genuine interest in the role.
✨Showcase Your Communication Skills
Since building strong client relationships is key, prepare examples that demonstrate your excellent communication skills. Think about times when you've successfully managed client queries or collaborated with teams to achieve a common goal.
✨Prepare for Data Management Questions
Given the importance of data analysis and management in this role, be ready to discuss your experience with client relationship management systems and how you've used data to inform decision-making or reporting in previous roles.
✨Demonstrate Your Adaptability
This position requires managing multiple projects in a fast-paced environment. Prepare to share examples of how you've successfully adapted to changing priorities or handled unexpected challenges in your past work experiences.
