Phlebotomist

Working Hours / Shifts: 40 hours per week, alternating between Monday to Friday and Tuesday to Saturday, 8.40am to 5.20pm. Later shifts may be included in the future. For this position, as you may be in contact with live blood samples, you must be vaccinated against Hepatitis B or be able to get it following a successful interview stage. In line with Care Quality Commission guidelines, the successful candidate will be required to undergo an enhanced Disclosure and Barring Service check.

What does the Phlebotomist role involve? This role is responsible for ensuring customers have an excellent experience from the moment they enter our clinic, taking blood samples from both private and corporate clients. This is a varied role that may also include the following responsibilities:

1. Conduct comprehensive client appointments, including blood and urine sample collection, personal health measurements, and data entry into our Patient Information Systems (PIS).
2. Demonstrate sensitive communication to ensure client understanding and consent.
3. Maintain accurate records in PIS, uploading all relevant documentation.
4. Represent the company professionally at offsite events and appointments.
5. Engage in upselling and cross-selling at our private health clinic.
6. Proactively drive sales and exceed targets.
7. Complete company forms, specimen labelling, and laboratory test order forms accurately.
8. Demonstrate high IT literacy in order to manage various software systems and daily tasks.
9. Perform general housekeeping duties.
10. Uphold clinic cleanliness.

Requirements include previous Phlebotomy experience and certification or equivalent training, confidence in using IT programs, flexibility with working hours including evenings and weekends, exemplary customer service skills, ability to manage existing clientele and generate new business, and a valid UK driving license.

Desirable qualifications include experience in a private healthcare setting, proficiency in Microsoft Office, confidence and experience working at internal/external events, and sales or retail experience.

Randox Health continues to be at the forefront of clinical diagnostics, dedicated to improving health worldwide with our disruptive technology and innovative diagnostic solutions. Our staff are central to our success. We offer an exciting career opportunity for a Phlebotomist at our clinic located within a Holland and Barrett store in Norwich.

At Randox Health, we promote a personalized, preventative approach to health and well-being, helping individuals live healthier longer. Using our revolutionary technology, we measure hundreds of health biomarkers to predict and prevent future health issues, shifting from sickness management to preventative healthcare. Our services include establishing health baselines and monitoring progress over time.

Founded nearly 40 years ago, Randox has a global presence with over 30 clinics across the UK and Ireland, and a mobile service for client convenience. We responded swiftly to the COVID-19 pandemic by developing a rapid diagnostic test, which was used extensively in various sectors and by the UK government.