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- Tasks: Provide 2nd line support, ensuring compliance with project milestones and engaging with customers.
- Company: Leidos UK & Europe focuses on innovative technology to enhance safety and efficiency across various sectors.
- Benefits: Enjoy flexible working, a contributory pension, private medical insurance, and 33 days of leave.
- Why this job: Join a team that values collaboration, growth, and making a real difference in the world.
- Qualifications: Extensive knowledge of Linux, Windows Server, networking, and ITIL certification preferred.
- Other info: This role requires DV security clearance and offers both remote and on-site support opportunities.
The predicted salary is between 36000 - 60000 £ per year.
2nd Line Support Engineer
Security Clearance Required – DV (\’Developed Vetting\’)
Location: 80% On-Site in Huntingdon, UK
UNLEASH YOUR POTENTIAL
We are seeking a passionate individual with a background in infrastructure and operational support services. The ideal candidate will be self-motivated, capable of working independently to meet daily objectives, and able to deliver significant results on projects or operational tasks. Responsibilities include ensuring compliance with project milestones, KPIs, and SLAs, engaging effectively with customers and colleagues, and applying an analytical approach to technical challenges.
Are you ready for your next career challenge?
The preferred candidate will have extensive knowledge of various technologies such as Linux (Ubuntu / CentOS), Microsoft Windows Server (including AD, DNS, DHCP), virtualization (Hyper-V), Microsoft Stack (SharePoint, SQL Server, Skype for Business / Teams), networking, and storage.
Your Role and Responsibilities
This role offers exposure to both project-based and operational support activities, including remote and on-site support, as well as out-of-hours on-call support. You will contribute to creating and maintaining technical documentation to support project and operational activities.
Skills and Knowledge
- Excellent knowledge of Virtualized Environments such as VMware and Hyper-V; VMware Horizon experience is an advantage.
- Strong expertise in Windows Server environments (2008-2022), Windows 10 & 11, AD, DNS, DHCP, and GPO.
- Proficiency in Linux system administration (Ubuntu / CentOS).
- Good understanding of TCP/IP, networking technologies, load balancing, and firewalls.
- Familiarity with Microsoft technologies such as SharePoint, Skype for Business / Teams, MS SQL, System Center, Office365, SCCM, SCOM, Power BI, MS Exchange, and CLI tools like PowerShell.
- Knowledge of SAN storage technologies and 2-factor authentication.
- Experience with scripting and ownership of complex incident resolution.
- Excellent communication and technical documentation skills.
- Experience with helpdesk ticketing systems.
- ITIL Foundation certification or higher.
Join Us
Share your CV and begin a rewarding career with Leidos, where we value customer success, teamwork, and making a difference. We offer comprehensive benefits including a contributory pension, private medical insurance, 33 days of leave, flexible benefits, and dynamic working arrangements. We are committed to diversity and inclusion, welcoming applications from all communities and providing reasonable adjustments during the application process.
About Leidos
Leidos UK & Europe is dedicated to making the world safer, healthier, and more efficient through innovative technology, engineering, and science. Our work spans defense, healthcare, government, safety, security, and transportation sectors, addressing complex challenges with cutting-edge solutions.
What Sets Us Apart
- Purpose: Use your passion to help keep people safe through technology, AI, cybersecurity, and solutions.
- Collaboration: Enjoy flexible working options with the tools and support to succeed.
- People: We invest in your growth through training, career development, and opportunities to inspire others.
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2nd Line Support Engineer employer: 00139 LEIDOS INNOVATIONS UK LTD.
Contact Detail:
00139 LEIDOS INNOVATIONS UK LTD. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Support Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Linux, Windows Server, and virtualisation tools. Having hands-on experience or relevant projects to discuss can really set you apart during interviews.
✨Tip Number 2
Brush up on your troubleshooting skills, especially in areas like networking and system administration. Be prepared to share examples of complex incidents you've resolved, as this will demonstrate your analytical approach to technical challenges.
✨Tip Number 3
Since communication is key in this role, practice explaining technical concepts in simple terms. This will help you engage effectively with both customers and colleagues, showcasing your ability to convey information clearly.
✨Tip Number 4
Consider obtaining or highlighting your ITIL Foundation certification, as it aligns well with the role's requirements. This shows your commitment to best practices in IT service management, which is highly valued in support roles.
We think you need these skills to ace 2nd Line Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the job description. Emphasise your knowledge of technologies like Linux, Windows Server, and virtualisation, as well as any experience with helpdesk ticketing systems.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for the role and how your background in infrastructure and operational support services makes you a great fit. Mention specific projects or achievements that demonstrate your analytical approach to technical challenges.
Highlight Relevant Certifications: If you have an ITIL Foundation certification or higher, make sure to mention it prominently in your application. This will show that you have a solid understanding of IT service management, which is crucial for this role.
Showcase Communication Skills: Since excellent communication skills are essential for this position, provide examples in your application of how you've effectively engaged with customers and colleagues in previous roles. This could be through project documentation or direct support interactions.
How to prepare for a job interview at 00139 LEIDOS INNOVATIONS UK LTD.
✨Showcase Your Technical Skills
Be prepared to discuss your experience with the specific technologies mentioned in the job description, such as Linux, Windows Server, and virtualisation. Highlight any relevant projects or tasks you've completed that demonstrate your proficiency.
✨Demonstrate Problem-Solving Abilities
Expect to face technical challenges during the interview. Use examples from your past experiences to illustrate how you approached and resolved complex incidents, showcasing your analytical skills and ability to think on your feet.
✨Communicate Effectively
Strong communication skills are essential for this role. Practice explaining technical concepts in a clear and concise manner, as you may need to engage with both technical and non-technical stakeholders.
✨Prepare Questions About the Role
Show your interest in the position by preparing thoughtful questions about the team dynamics, project expectations, and opportunities for professional development. This demonstrates your enthusiasm and commitment to contributing to the company.
