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- Tasks: Provide face-to-face support and maintain communication with the IT team.
- Company: Join a leading international IT Service Provider making waves in tech.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and learning.
- Why this job: Be part of a customer-focused team that values high satisfaction and collaboration.
- Qualifications: Knowledge of Windows environments and experience with Microsoft Office applications required.
- Other info: This role is based in Macclesfield and lasts for 3 months, starting ASAP.
Our client is an international IT Service Provider seeking a Tech Bar End User Support Analyst to support a key customer in Macclesfield.
Start: ASAP
Duration: 3 months
Location: Macclesfield
Role:
- Provide face-to-face end-user support with a focus on delivering high customer satisfaction.
- Maintain excellent communication with the IT support team and keep customers informed.
- Possess proven knowledge of Microsoft Windows environments, including Active Directory, software deployment (SMS, SCCM), Group Policy, and remote control methods.
- Support Windows 10, Office 365, MS Intune, and Lenovo hardware.
- Support Apple Mac OS and iOS software (desirable).
- Experience in deploying mobile devices (desirable).
- Support Microsoft Office applications, especially Outlook and Teams.
- Experience with cloud storage solutions such as MS OneDrive and Box.
- Knowledge of enterprise antivirus software.
- Understand asset management and updating asset inventories.
- Experience with ServiceNow (desirable).
- Work in a customer-oriented support role, including manning a drop-in desk and performing floor walking to support customers at their workspace.
This job is active and accepting applications.
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Tech Bar End User Support Analyst employer: LA International
Contact Detail:
LA International Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tech Bar End User Support Analyst
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Microsoft Windows environments and Apple Mac OS. Being able to discuss your hands-on experience with these systems during an interview will show that you're well-prepared for the role.
✨Tip Number 2
Practice your customer service skills, as this role requires face-to-face interaction with users. Consider role-playing scenarios where you troubleshoot common IT issues, ensuring you can communicate solutions clearly and effectively.
✨Tip Number 3
Network with current or former employees of the company or similar roles. They can provide insights into the company culture and expectations, which can help you tailor your approach during interviews.
✨Tip Number 4
Stay updated on the latest trends in IT support and customer service. Being knowledgeable about new tools and techniques can set you apart from other candidates and demonstrate your commitment to professional growth.
We think you need these skills to ace Tech Bar End User Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in end-user support, particularly with Microsoft Windows environments and Apple Mac OS. Emphasise any specific skills related to software deployment, asset management, and customer service.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for IT support and your ability to deliver high customer satisfaction. Mention your familiarity with tools like ServiceNow and your experience with cloud storage solutions, as these are key to the role.
Highlight Relevant Skills: In your application, clearly outline your technical skills, especially those mentioned in the job description such as Windows 10, Office 365, and MS Intune. If you have experience with mobile device deployment or enterprise antivirus software, make sure to include that too.
Showcase Communication Skills: Since the role requires excellent communication with both customers and the IT support team, provide examples in your application of how you've successfully communicated in previous roles. This could be through face-to-face support or managing customer expectations.
How to prepare for a job interview at LA International
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Microsoft Windows environments, including Active Directory and software deployment tools like SCCM. Highlight any specific projects or tasks where you successfully supported these technologies.
✨Demonstrate Customer Service Excellence
Since the role focuses on delivering high customer satisfaction, share examples of how you've handled challenging customer interactions in the past. Emphasise your communication skills and ability to keep customers informed.
✨Familiarise Yourself with Relevant Tools
Brush up on your knowledge of tools mentioned in the job description, such as MS Intune, ServiceNow, and cloud storage solutions like OneDrive. Being able to discuss these tools confidently will show your preparedness for the role.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities in real-world scenarios. Think about common issues users face with Windows 10 or Office 365 and how you would resolve them, demonstrating your analytical skills and technical knowledge.
