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- Tasks: Support Patient Administration Systems and enhance user experience for clinical staff and patients.
- Company: Join NHS Borders, a dedicated healthcare provider focused on quality patient care.
- Benefits: Enjoy flexible working options and contribute to meaningful healthcare improvements.
- Why this job: Be part of a team that directly impacts patient care and service delivery in a supportive environment.
- Qualifications: Experience with systems like TrakCare or EMIS Web is a plus; problem-solving skills are essential.
- Other info: Positions available for 12 and 24 months; must have right to work in the UK.
The predicted salary is between 28800 - 43200 £ per year.
Social network you want to login/join with:
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Client:
NHS Borders
Location:
Scottish Borders, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
6c4fabad4709
Job Views:
9
Posted:
12.08.2025
Expiry Date:
26.09.2025
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Job Description:
OUR VALUES IN ACTION
●Care and Compassion ●Quality and Teamwork ●Dignity and Respect ●Openness, honesty and responsibility
Location: Huntlyburn Terrace, BGH Campus, Melrose / Home Working
Department: IM&T Projects & Development
Contract:
- Position 1 : Fixed Term – 24 months, 37 hours per week (Mon – Fri 08:30 – 16:30)
- Position 2 : Fixed Term – 12 months, 37 hours per week (Mon – Fri 08:30 – 16:30)
About the Role:
We are looking for two enthusiastic and skilled Assistant Information Systems Administrators to join our Health Information Systems team within the IM&T department at NHS Borders. These roles are essential in supporting our critical Patient Administration Systems, ensuring consistent access to clinical and management data that underpin high-quality patient care.
Working within a Business as Usual (BAU) environment, you’ll provide day-to-day support for key systems including TrakCare Patient Management System, EMIS Web, SCI Store/Gateway, and WardView. Your input will be vital to maintaining system reliability and enhancing the experience for both clinical staff and patients.
Key Responsibilities
- Monitor and maintain core Patient Administration Systems daily
- Respond to incidents and service queries via TopDesk
- Assist with user accounts and maintenance, analysis, and implementation of low level updates.
- Support the team in the delivery of improvements for both new and existing e-health systems
- Work collaboratively stakeholders to ensure that systems meet the service needs
Requirements
- Experience with the backend administration of systems such as TrakCare and/or EMIS Web is desirable but not essential — preferably within the NHS or a similar healthcare setting
- Proven day-to-day familiarity with Patient Administration Systems is desirable.
- Problem-solving abilities with a commitment to producing high-quality outcomes
- Confidence navigating change and adapting systems to maintain performance and availability
Join us in strengthening the digital infrastructure of NHS Borders and contribute directly to improved patient care and service delivery.
Due to legislative changes from 1 April 2025, this post may require a different level of criminal records check done than is currently the case. If the post is assessed as a \”regulated role\”, your appointment will be subject to joining the Protecting Vulnerable Groups (PVG) Scheme. If there is any change to what is currently required, this will be confirmed by either the Hiring Manager or the Recruitment Team. For more details on these changes please visit: .
To work in the United Kingdom, there is a legal requirement for an individual to demonstrate that they have the relevant permission to work in the country. This permission is, without exception, granted by the UK Visa and Immigrations Service.
As part of the pre-employment checks for a preferred candidate, NHS Scotland Boards will check your entitlement to work in the UK. It can be evidenced through a number of routes including specific types of visa as well as EU settled and pre-settled status. To find out more about these routes of permission, please refer to the GOV.UK website.
For specific types of post, if you do not have the necessary eligibility to work in the UK, it might be possible (though not guaranteed) to secure sponsorship via a UK Skilled Worker/Health & Care Worker Visa. However, this is only possible if the employer is a licenced Sponsor, and if the post does not fall below the current minimum salary threshold or ‘going rate’. Further information on these criteria can be found.
It is ESSENTIAL that you have checked that you either already have an appropriate right to work in the UK or that the post would be eligible to be sponsoredBEFORE submitting your application form.
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Assistant Information Systems Administrator (2 posts) employer: NHS Borders
Contact Detail:
NHS Borders Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Information Systems Administrator (2 posts)
✨Tip Number 1
Familiarise yourself with the specific Patient Administration Systems mentioned in the job description, such as TrakCare and EMIS Web. Even if you don't have direct experience, understanding their functionalities can help you speak confidently about how you would support these systems.
✨Tip Number 2
Network with current or former employees of NHS Borders or similar healthcare organisations. They can provide insights into the work culture and expectations, which can be invaluable during interviews.
✨Tip Number 3
Prepare to discuss your problem-solving abilities and how you've navigated change in previous roles. The ability to adapt and maintain system performance is crucial for this position, so have examples ready.
✨Tip Number 4
Make sure you understand the legal requirements for working in the UK, especially regarding the right to work and potential sponsorship. Being well-informed will show your commitment and readiness for the role.
We think you need these skills to ace Assistant Information Systems Administrator (2 posts)
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and requirements. Tailor your application to highlight how your skills and experiences align with the role of Assistant Information Systems Administrator.
Highlight Relevant Experience: If you have experience with Patient Administration Systems like TrakCare or EMIS Web, make sure to emphasise this in your CV and cover letter. Even if your experience is not directly within the NHS, relate your previous roles to the healthcare setting.
Showcase Problem-Solving Skills: Demonstrate your problem-solving abilities in your application. Provide specific examples of how you've successfully navigated challenges in past roles, particularly in IT or system administration.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at NHS Borders
✨Understand the Systems
Familiarise yourself with the Patient Administration Systems mentioned in the job description, such as TrakCare and EMIS Web. Even if you don't have direct experience, showing that you've researched these systems will demonstrate your enthusiasm and commitment to the role.
✨Showcase Problem-Solving Skills
Prepare examples of how you've tackled challenges in previous roles, especially in a tech or healthcare setting. Highlighting your problem-solving abilities will resonate well with the interviewers, as they are looking for someone who can maintain system reliability.
✨Emphasise Teamwork and Collaboration
Since the role involves working closely with stakeholders, be ready to discuss your experiences in collaborative environments. Share specific instances where you contributed to team success or improved processes through teamwork.
✨Align with NHS Values
The NHS has core values like care, compassion, and respect. During the interview, reflect on how your personal values align with these. Providing examples of how you've embodied these values in your work will help you stand out as a candidate.
