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- Tasks: Help international students with their journey from offer to arrival at their study centre.
- Company: Join Study Group, a leading global education provider dedicated to student success.
- Benefits: Enjoy hybrid working, competitive salary, and opportunities for personal growth.
- Why this job: Make a real impact on students' lives while working in a supportive and diverse environment.
- Qualifications: Fluent in Spanish and/or Portuguese, with customer service experience and knowledge of education systems.
- Other info: Rolling recruitment process, apply ASAP to secure your chance!
The predicted salary is between 19200 - 22400 £ per year.
Contract type: Full Time (37.5 hours) – Fixed Term (03/08/2026)
Location: Brighton Head Office – hybrid working
Salary: up to £32,000 per annum
As a Student Conversion Advisor, you would be responsible for providing outstanding customer service and sales support to International Students. This involves offering advice on pending conditions, securing confirmations, fee payments, visa requirements, travel preparation, course information, and accommodation.
You need to be friendly, helpful, and professional in all interactions with students to ensure they receive the best possible service.
The successful candidate must demonstrate proven ability to communicate fluently in written and spoken Spanish and Portuguese, with strong linguistic accuracy and cultural awareness.
ABOUT THE ROLE
- Support students who have received an offer and confirmed their place at their chosen study centre, including providing advice on next steps to start their course
- Provide information on clearing remaining academic or application criteria, visa application, accommodation options, and destination information
- Present and prepare student arrival workshops and networking events
- Collaborate with admissions and campus staff to facilitate a smooth transition for students
- Maximise conversion rates from Offer Issued to arrival
ABOUT YOU
- Proven ability to communicate fluently in written and spoken Spanish and/or Portuguese, with strong linguistic accuracy (essential)
- Knowledge of overseas education systems (UK, Ireland, & North America)
- Knowledge of Student Visa Regulations (Tier 4)
- Outstanding customer-service orientation
- Experience using Salesforce CRM & PureCloud telephony system
- Tertiary education, preferably with relevant experience
- Excellent attention to detail and communication skills
- Industry experience in calling
ABOUT US
Study Group is a leading international education provider dedicated to helping students worldwide. We create a brighter future by partnering with universities and offering face-to-face, online, and hybrid programmes. Our global network and innovative digital learning platform enable us to deliver exceptional educational services.
ORGANISATIONAL COMPLIANCE
We uphold high standards in safeguarding, conducting checks such as Criminal Background Checks, references, ID, Right to Work, and Education Verification. We are committed to diversity and inclusion, ensuring equal opportunities for all. Your information will be confidential and securely stored. Please see our Privacy Policy.
Note: We review applications on a rolling basis. To avoid missing out, please apply as soon as possible.
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Student Conversion Advisor (Spanish Speaking) employer: Study Group
Contact Detail:
Study Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Student Conversion Advisor (Spanish Speaking)
✨Tip Number 1
Familiarise yourself with the UK education system and visa regulations, as this knowledge will be crucial in your role. Understanding these aspects will not only help you answer student queries effectively but also demonstrate your commitment to supporting international students.
✨Tip Number 2
Brush up on your Spanish and Portuguese communication skills, focusing on customer service scenarios. Being able to engage with students in their native language will set you apart and show that you can provide a personalised experience.
✨Tip Number 3
Gain experience with CRM systems like Salesforce, as familiarity with these tools will enhance your efficiency in managing student interactions. If you haven't used them before, consider taking an online course or tutorial to get up to speed.
✨Tip Number 4
Network with professionals in the education sector, especially those who work with international students. This can provide valuable insights into the role and may even lead to referrals or recommendations when applying for the position.
We think you need these skills to ace Student Conversion Advisor (Spanish Speaking)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and sales support, especially in an educational context. Emphasise your fluency in Spanish and Portuguese, as well as any knowledge of overseas education systems.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping international students. Mention specific experiences where you provided outstanding customer service and how you can contribute to maximising conversion rates.
Showcase Cultural Awareness: In your application, demonstrate your understanding of cultural nuances and how they impact communication with international students. This is crucial for the role and will set you apart from other candidates.
Proofread for Accuracy: Ensure that your application is free from grammatical errors and typos, especially since strong linguistic accuracy is essential for this position. Consider asking a friend or using tools to help with proofreading.
How to prepare for a job interview at Study Group
✨Showcase Your Language Skills
Since the role requires fluency in Spanish and Portuguese, be prepared to demonstrate your language skills during the interview. You might be asked to conduct part of the conversation in either language, so practice speaking clearly and confidently.
✨Understand the Education Systems
Familiarise yourself with the UK, Ireland, and North American education systems. Be ready to discuss how these systems work and how they impact international students, as this knowledge will be crucial in your role.
✨Highlight Customer Service Experience
This position is all about providing outstanding customer service. Prepare examples from your past experiences where you successfully assisted customers or clients, especially in a sales or advisory capacity.
✨Know the Visa Regulations
Brush up on the Student Visa Regulations (Tier 4) as they are essential for advising students correctly. Being knowledgeable about visa processes will show your commitment to helping students navigate their journey smoothly.
