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- Tasks: Lead the front office team, ensuring exceptional guest experiences and smooth operations.
- Company: Holmes Hotel is a unique boutique hotel in Marylebone, perfect for curious minds.
- Benefits: Enjoy 30 days holiday, discounted hotel rates, wellness days, and more perks!
- Why this job: Join a vibrant team where your passion for service makes a real impact on guests.
- Qualifications: Previous experience in front office roles and proficiency in Microsoft Office required.
- Other info: Rota provided two weeks in advance and access to employee assistance programmes.
Location: Holmes Hotel London, United Kingdom
Salary: £14.46 plus incentive (10% of room upgrade, £1 per breakfast voucher and £2 per restaurant voucher)
At Holmes Hotel, we believe in providing a hotel experience that is tailored to the individual and their needs. As ourFront Office Team Leader, you are the first and last person our guests see. Your helpful, can-do approach and passion for great service will create an amazing impression each and every time.
As aFront Office Team Leader,you will receive:
- Salary:£14.46 per hour plus great benefits
- Two wellness days per year, meaning all team members start with 30 days of holiday per year – including bank holidays, increasing with years of service!
- Heavily discounted hotel rates (extends to the Radisson Hotel Group and family & friends)
- F&B discounts at our restaurants and bars (for your whole party)
- Access to 40% of your pay before payday through Wagestream
- Recommend a friend scheme – up to £750!
- Vitality at work scheme with great gym discounts & more
- Ride to Work scheme & free cycling lessons
- 24/7 employee assistance programme
- Rota given 2 weeks in advance
- Departmental productivity & service incentive scheme
- Benefit Hub – Discounted prices at hundreds of stores, supermarkets, major retailers, attractions, restaurants, and cinemas.
- Free dry cleaning for work uniform
- Annual Staff parties and events
As a Master of your Craft you will…
- Have excellent detailed knowledge of Front Office operations
- Excellent detailed knowledge of front office operations in a hotel
- Who ensures guests’ needs are satisfactorily met
- Who plays a hands-on role leading by example and taking opportunities to motivate, train and inspire the front office team members
- Proficient with Microsoft Office and excellent knowledge of Opera
- With previous experience as aFront Office Supervisor/Team Leader,Reception Supervisor,orReceptionistin a hotel
Located in the heart of Marylebone, Holmes Hotel is an original and unquestionably unique boutique hotel created for curious minds. The ideal home from which to investigate the rest of the city.
Holmes. A home away from home for curious minds.
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Front Office Team Leader employer: PPHE Hotel Group
Contact Detail:
PPHE Hotel Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Team Leader
✨Tip Number 1
Familiarise yourself with the specific operations of Holmes Hotel. Understanding their unique approach to guest service and the boutique hotel experience will help you stand out during interviews.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've motivated and trained team members in previous roles. This will demonstrate your capability to lead the front office team effectively.
✨Tip Number 3
Brush up on your knowledge of Opera and Microsoft Office, as proficiency in these systems is crucial for the role. Consider taking a quick online course or tutorial to refresh your skills.
✨Tip Number 4
Network with current or former employees of Holmes Hotel if possible. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
We think you need these skills to ace Front Office Team Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in front office operations, particularly any roles as a Front Office Supervisor or Team Leader. Use specific examples to demonstrate your leadership skills and customer service excellence.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for hospitality and your understanding of the role. Mention how your previous experiences align with the responsibilities of a Front Office Team Leader and express your enthusiasm for working at Holmes Hotel.
Showcase Your Skills: In your application, emphasise your proficiency with Microsoft Office and Opera, as well as your ability to motivate and train team members. Provide examples of how you've successfully led a team in the past.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in a front office role.
How to prepare for a job interview at PPHE Hotel Group
✨Showcase Your Customer Service Skills
As a Front Office Team Leader, your role revolves around providing exceptional service. Be prepared to share specific examples of how you've gone above and beyond for guests in previous roles. This will demonstrate your commitment to creating a memorable experience.
✨Demonstrate Leadership Qualities
Since you'll be leading a team, it's crucial to highlight your leadership experience. Discuss how you've motivated and trained team members in the past, and be ready to explain your approach to resolving conflicts within a team.
✨Familiarise Yourself with Hotel Operations
Make sure you have a solid understanding of front office operations and systems like Opera. Research common challenges faced in hotel management and think about how you would address them. This knowledge will show your preparedness for the role.
✨Prepare Questions for the Interviewers
Interviews are a two-way street. Prepare thoughtful questions about the hotel's culture, team dynamics, and expectations for the Front Office Team Leader role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
