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For Companies At a Glance
- Tasks: Engage with customers through calls and emails, resolving inquiries with empathy.
- Company: BD is a leading global medical technology company dedicated to advancing health.
- Benefits: Enjoy competitive salary, growth opportunities, and a supportive work culture.
- Why this job: Make a real impact in healthcare while developing your skills in a dynamic team.
- Qualifications: Strong communication skills and a passion for customer service are essential.
- Other info: This is a 12-month fixed-term contract with a focus on teamwork and collaboration.
The predicted salary is between 22000 - 29000 £ per year.
Join our dynamic team at BD and play a crucial role in delivering exceptional customer care to both internal and external partners in the healthcare environment. As a key contributor, you will be part of a collaborative work environment, ensuring tasks are completed efficiently and in line with set Service Level Agreements (SLAs).
This is a fixed-term contract ending September 2026 and is an exciting opportunity for fresh graduates or experienced customer service representatives.
Responsibilities
- Collaborate with the team to fulfill daily tasks within specified SLAs.
- Handle inbound and outbound calls to address customer queries professionally.
- Provide responsive and professional email support to internal and external customers.
- Utilise our internal system for order processing to ensure accurate and timely customer orders.
- Work closely with the Service Complaints team to address issues promptly.
- Collaborate with Customer Master Data Team to maintain complete and accurate customer account data.
- Manage assigned accounts, serving as the primary point of contact and ensuring their needs are met.
About You
- A first experience in a customer-centric role is preferred.
- Confident computer user.
- Strong team-working skills to collaborate effectively.
- Excellent interpersonal skills for seamless communication, demonstrated problem-solving competence.
- Ability to work independently within a complex environment with the ability to prioritise multiple projects and synthesise data.
Starting salary: £27,500 + benefits
Click on apply if this sounds like you!
Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.
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Customer Care Representative (FTC) employer: BD
Contact Detail:
BD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Representative (FTC)
✨Tip Number 1
Familiarise yourself with BD's products and services. Understanding the specifics of what you’ll be supporting will not only boost your confidence but also help you answer customer queries more effectively.
✨Tip Number 2
Practice your communication skills, especially in handling difficult customer interactions. Role-playing scenarios with friends or family can help you develop a calm and professional approach to resolving issues.
✨Tip Number 3
Showcase your multitasking abilities by preparing examples from past experiences where you successfully managed multiple tasks simultaneously. This will demonstrate your capability to handle the fast-paced environment at BD.
✨Tip Number 4
Research the healthcare industry trends and challenges in the UK. Being knowledgeable about the sector will allow you to engage in meaningful conversations during interviews and show your genuine interest in the role.
We think you need these skills to ace Customer Care Representative (FTC)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, especially any roles where you've handled calls or emails. Use keywords from the job description to demonstrate that you understand the role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer service and how your skills align with BD's mission. Mention specific examples of how you've positively impacted customers in previous roles.
Showcase Communication Skills: Since the role requires excellent communication abilities, consider including a section in your application that details your experience in managing customer interactions effectively, both verbally and in writing.
Highlight Teamwork Experience: BD values teamwork, so be sure to include examples of how you've successfully collaborated with others in past positions. This could be through projects, problem-solving, or achieving common goals.
How to prepare for a job interview at BD
✨Show Your Empathy
As a Customer Care Representative, empathy is key. During the interview, share examples of how you've handled customer inquiries with understanding and compassion. This will demonstrate your ability to connect with customers and provide exceptional service.
✨Demonstrate Multitasking Skills
The role requires juggling multiple tasks at once. Be prepared to discuss situations where you've successfully managed several responsibilities simultaneously. Highlighting your organisational skills will show that you're capable of handling the fast-paced environment at BD.
✨Know the Products
Familiarise yourself with BD's products and services before the interview. Showing that you have done your homework will impress the interviewers and indicate your commitment to learning and helping customers effectively.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team dynamics, and expectations for the role. This not only shows your interest in the position but also helps you gauge if BD is the right fit for you.
