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For Companies At a Glance
- Tasks: Assist customers via phone, chat, and email, ensuring a great experience.
- Company: Join ProPivotal, a leading staffing firm helping thousands find jobs annually.
- Benefits: Enjoy competitive pay, remote options, flexible hours, and wellness funds.
- Why this job: Be part of a supportive team that values customer satisfaction and personal growth.
- Qualifications: Fluent in English and German with 6 months of customer service experience required.
- Other info: No costs for candidates; we help you find a job you'll love!
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Client:
Professional Staffing Group
Location:
Oxford, United Kingdom
Job Category:
Other
EU work permit required:
Yes
Job Reference:
864fad3b3f67
Job Views:
23
Posted:
12.08.2025
Expiry Date:
26.09.2025
Job Description:
Why work for us:
- Competitive pay of £13-15/hr plus annual bonus, and equity
- Remote-friendly with on-site options and flexible scheduling
- Annual travel discounts and funds for wellness or personal use
- Comprehensive health coverage and competitive premiums
What You’ll Do:
- Address customer inquiries through phone, chat, and email, prioritizing a positive and satisfying experience
- Use various software tools to access and review customer accounts, researching policies to provide accurate resolutions
- Manage escalated issues with professionalism, patience, and a customer-first approach
- Work closely with colleagues to maintain consistent, high-quality service across all interactions.
Requirements:
- Fluent in both English and German (speaking, reading, writing)
- Minimum 6 months of customer service experience in an office or call center environment
- Proficiency with typing, phone, and computer navigation
- Flexibility to work varying shifts, including weekends and public holidays
Visit our website to learn more about our openings!
There are no costs for candidates utilizing our services as our clients pay for all related hiring fees. All ProPivotal job postings are either actual positions we had available at the time of posting or are representative of positions we typically fill or expect to fill. If you see a job that interests you, respond to the ad or give us a call so that we can help you find a job you\’ll love. As one of the area\’s largest staffing firms, we help 2,500 people find jobs a year so chances are good that we can help you too.
ProPivotal is an equal opportunity employer and considers qualified applicants for employment regardless of race, gender, gender identity, gender expression, age, color, religion, disability, veteran\’s status, sexual orientation, or any other protected factor.
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Customer Service Associate (Bi-Lingual English/German) employer: Professional Staffing Group
Contact Detail:
Professional Staffing Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Associate (Bi-Lingual English/German)
✨Tip Number 1
Brush up on your bilingual skills! Since this role requires fluency in both English and German, practice common customer service phrases and scenarios in both languages. This will help you feel more confident during any potential interviews.
✨Tip Number 2
Familiarise yourself with customer service software tools. Research the types of software commonly used in customer service roles, as being knowledgeable about these tools can give you an edge when discussing your experience.
✨Tip Number 3
Prepare for situational questions. Think of examples from your past customer service experience where you handled difficult situations or escalated issues. Being able to articulate these experiences will demonstrate your problem-solving skills.
✨Tip Number 4
Show your flexibility! Highlight your willingness to work varying shifts, including weekends and public holidays, as this is a key requirement for the role. Being open about your availability can make you a more attractive candidate.
We think you need these skills to ace Customer Service Associate (Bi-Lingual English/German)
Some tips for your application 🫡
Highlight Language Skills: Since the role requires fluency in both English and German, make sure to emphasise your language skills prominently in your CV and cover letter. Provide examples of how you've used these languages in a customer service context.
Showcase Customer Service Experience: Detail your previous customer service roles, especially if you have experience in an office or call centre environment. Use specific examples to demonstrate how you handled inquiries and resolved issues effectively.
Tailor Your Application: Customise your CV and cover letter to align with the job description. Mention your ability to work flexible hours and your proficiency with relevant software tools, as these are key requirements for the position.
Professional Presentation: Ensure your application is well-organised and free from errors. A clean, professional layout will make a strong impression. Consider using bullet points for clarity and to highlight your achievements.
How to prepare for a job interview at Professional Staffing Group
✨Showcase Your Language Skills
Since the role requires fluency in both English and German, be prepared to demonstrate your language proficiency during the interview. You might be asked to switch between languages or answer questions in both, so practice speaking and writing in both languages beforehand.
✨Highlight Customer Service Experience
With a minimum of 6 months of customer service experience required, make sure to discuss specific examples from your past roles. Focus on how you handled difficult situations, resolved customer issues, and maintained a positive attitude throughout.
✨Familiarise Yourself with Common Tools
The job involves using various software tools to manage customer accounts. Before the interview, research common customer service software and be ready to discuss any relevant experience you have with these tools or similar systems.
✨Demonstrate Flexibility and Teamwork
This position requires flexibility in working hours and collaboration with colleagues. Be prepared to discuss your availability for varying shifts and provide examples of how you've successfully worked as part of a team in previous roles.
