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- Tasks: Lead a team to ensure top-notch customer service and order accuracy.
- Company: Join a globally recognised brand in the consumer goods sector, known for innovation.
- Benefits: Enjoy hybrid working, free parking, and a competitive salary with bonuses.
- Why this job: Shape the future of sales admin while making a real impact in a dynamic environment.
- Qualifications: Experience in managing customer service teams and strong SAP skills required.
- Other info: Opportunity to modernise core business functions and drive positive change.
The predicted salary is between 44000 - 66000 £ per year.
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Customer Operations / Sales Administration Manager (O2C), Slough
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Client:
Pod Talent
Location:
Slough, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
d14a00033826
Job Views:
5
Posted:
12.08.2025
Expiry Date:
26.09.2025
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Job Description:
Customer Operations / Sales Administration Manager (O2C)
Salary: Circa £55,000 + Bonus
Location: Datchet (hybrid – 3 days in office) | Easy access via Datchet & Slough stations without a car. Free Parking on-site.
I\’m working exclusively with a globally recognised consumer goods brand, known for innovation and quality in the home and kitchen space. Operating in over 150 countries with a 30,000-strong global workforce, this business is a market leader in small domestic appliances, with a long-standing reputation for performance, customer focus, and continuous improvement.
They’re now hiring a Customer Operations / Sales Administration Manager to lead and develop a well-established team and help shape the future of the UK Sales Admin function. This is a high-impact role based at their UK HQ in Datchet, reporting into the Head of Supply Chain.
What you\’ll be doing as Customer Operations / Sales Administration Manager –
- Lead a team of three Sales Administrators, ensuring exceptional customer service, order accuracy, and smooth coordination with internal teams and retail partners
- Step into a function that’s ready for transformation. The structure, KPIs, and EDI systems are in place, but they’re looking for someone to take things to the next level
- Build strong customer relationships and proactively identify ways to improve service
- Become a true partner to the sales function, not just processing orders but shaping how the business works with customers
- Support the team through change. With a mix of experienced and newer team members, strong leadership will be key
- Dive into the data, spot trends, and use insights to improve performance
- Roll up your sleeves and lead by example, earning trust before introducing new ideas
- Visit key retail customers to deepen relationships and enhance service
What experience is required for the position of Customer Operations / Sales Administration Manager –
- Proven experience managing a transactional or customer service team
- A methodical, pragmatic operator who thrives in fast-paced environments
- Strong SAP skills and confidence working with data
- Someone collaborative, forward-thinking, and not afraid to challenge the status quo
- A relationship builder who can partner closely with internal teams
- Experience driving process improvements and working with EDI & retail portals
This is a great opportunity to own and modernise a core part of the business, not just keep the wheels turning. If you\’re ready to lead a team through positive change and make a real impact, I\’d love to speak with you.
Apply now or drop me a note at holly@pod- to find out more.
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Customer Operations / Sales Administration Manager (O2C) employer: Pod Talent
Contact Detail:
Pod Talent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Operations / Sales Administration Manager (O2C)
✨Tip Number 1
Familiarise yourself with the company's products and values. Understanding their innovation and quality focus will help you align your experience with their mission during discussions.
✨Tip Number 2
Prepare to discuss your leadership style and how you've successfully managed teams in the past. Highlight specific examples where you've driven process improvements or enhanced customer service.
✨Tip Number 3
Research the current trends in customer operations and sales administration, especially within the consumer goods sector. Being knowledgeable about industry standards can set you apart as a forward-thinking candidate.
✨Tip Number 4
Be ready to demonstrate your SAP skills and data analysis capabilities. Prepare examples of how you've used data insights to improve performance in previous roles, as this is crucial for the position.
We think you need these skills to ace Customer Operations / Sales Administration Manager (O2C)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer operations and sales administration. Use keywords from the job description, such as 'lead a team', 'customer relationships', and 'process improvements' to catch the employer's attention.
Craft a Compelling Cover Letter: Write a cover letter that showcases your leadership skills and experience in managing customer service teams. Mention specific examples of how you've improved processes or built strong relationships with customers in previous roles.
Highlight Relevant Skills: Emphasise your SAP skills and data analysis capabilities in your application. Provide examples of how you've used data to drive performance improvements in past positions, as this is crucial for the role.
Show Enthusiasm for Change: Express your excitement about leading a team through transformation in your application. Discuss your approach to change management and how you plan to support both experienced and newer team members during this process.
How to prepare for a job interview at Pod Talent
✨Showcase Your Leadership Skills
As a Customer Operations / Sales Administration Manager, you'll be leading a team. Be prepared to discuss your leadership style and provide examples of how you've successfully managed teams in the past, especially in fast-paced environments.
✨Demonstrate Your Data Savvy
This role requires strong SAP skills and the ability to analyse data. Be ready to talk about your experience with data analysis, how you've used insights to drive performance improvements, and any specific tools or systems you are familiar with.
✨Emphasise Relationship Building
Building strong relationships with customers and internal teams is crucial. Prepare examples of how you've fostered partnerships in previous roles and how you plan to enhance customer service in this position.
✨Prepare for Change Management Discussions
The company is looking for someone to lead through transformation. Think about times you've successfully navigated change, supported your team during transitions, and how you can apply those experiences to this new role.
