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- Tasks: Supervise staff, enhance customer service, and maintain shop floor standards.
- Company: Join a leading retail brand known for its trendy products and vibrant culture.
- Benefits: Enjoy a 25% discount, monthly bonuses, and access to wellness services.
- Why this job: Be part of a dynamic team, develop your skills, and make a real impact.
- Qualifications: Previous supervisory experience in retail and strong communication skills required.
- Other info: Opportunities for personal growth through training and apprenticeships.
The predicted salary is between 24000 - 36000 £ per year.
Role overview:
Being part of the store’s Junior Management team, you will provide managerial support and help maintain and improve customer service levels throughout your section. You will assist in supervising staff while maintaining shop floor standards. Additionally, you will handle certain managerial processes daily as instructed by Store Management.
Responsibilities:
- As a supervisor, you will:
- Deliver excellent customer service by addressing complaints and inquiries, ensuring staff appearance aligns with company guidelines, and understanding the customer service measurement programme.
- Drive and exceed sales targets by monitoring staff service levels, utilizing in-store devices to offer the full product range, and analyzing reports for effective product placement.
- Maintain high visual merchandising standards using engaging visual techniques, ensuring stock is clean and presentable, and supporting sales floor standards.
- Train and develop staff by assisting with new employee induction, encouraging personal progression, and overseeing the completion of relevant training assessments.
- Role objectives and KPIs:
- Contribute to achieving or exceeding the store\’s monthly sales target.
- Drive all additional KPIs including Units, Conversion, ATV, UPT.
- Achieve upselling or cross-selling targets.
- Maintain a high Net Promoter Score.
- Ensure stock accuracy during store audits.
- Ensure all new colleagues complete mandatory training.
- Skills and Experience:
- Previous supervisory or Team Leader experience in a fast-paced retail/customer-facing environment.
- Passionate about retail with a good understanding of the latest trends and competitors.
- Experience in coaching and mentoring individuals.
- Strong communication skills.
- Strong attention to detail and ability to maintain high standards on the shop floor.
- Benefits:
- Monthly discretionary bonus schemes.
- Company discount of 25% off many products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors).
- Exclusive deals and discounts via our online benefits platform (TELUS Health).
- Access to counselling services, digital health, and well-being advice.
- Health cash plans.
- Internal development courses for personal and professional growth.
- Access to apprenticeships and accredited qualifications (England Only).
- Discounted gym memberships at JD Gyms.
- Opportunities to join colleague networks and support initiatives that promote positive change.
- Volunteer opportunities and contribution to JD Foundation.
- Employer engagement forums to influence positive change.
- Incremental holiday allowance.
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Supervisor employer: Naylor's Equestrian Llp
Contact Detail:
Naylor's Equestrian Llp Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supervisor
✨Tip Number 1
Familiarise yourself with the latest retail trends and competitors in the market. This knowledge will not only help you during interviews but also demonstrate your passion for the industry, which is crucial for a supervisory role.
✨Tip Number 2
Practice your communication skills by engaging with friends or family in role-play scenarios. Being able to effectively address customer complaints and inquiries is key to excelling in this position.
✨Tip Number 3
Showcase your leadership abilities by discussing any previous experiences where you trained or mentored others. Highlighting these experiences can set you apart as a candidate who is ready to take on supervisory responsibilities.
✨Tip Number 4
Prepare to discuss how you would maintain high visual merchandising standards. Think of examples from your past experience where you successfully implemented engaging visual techniques to enhance the shopping experience.
We think you need these skills to ace Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous supervisory or team leader experience in a retail environment. Emphasise your skills in customer service, coaching, and maintaining high standards on the shop floor.
Craft a Strong Cover Letter: In your cover letter, express your passion for retail and your understanding of current trends. Mention specific examples of how you've driven sales or improved customer service in past roles.
Highlight Relevant Skills: Clearly outline your strong communication skills and attention to detail. Provide examples of how you've trained or developed staff, as this is crucial for the supervisor role.
Showcase Achievements: Include any quantifiable achievements related to sales targets or customer satisfaction metrics, such as improving Net Promoter Scores or exceeding KPIs in previous positions.
How to prepare for a job interview at Naylor's Equestrian Llp
✨Showcase Your Customer Service Skills
As a supervisor, delivering excellent customer service is key. Be prepared to discuss specific examples of how you've handled customer complaints or inquiries in the past. Highlight your ability to maintain high service levels and how you ensure staff adhere to company guidelines.
✨Demonstrate Leadership Experience
Since the role involves supervising staff, it's important to showcase your previous supervisory or team leader experience. Share instances where you've successfully trained or mentored individuals, and explain how you motivate your team to achieve sales targets.
✨Know Your Numbers
Familiarise yourself with key performance indicators (KPIs) relevant to the role, such as sales targets and Net Promoter Score. Be ready to discuss how you've contributed to achieving these metrics in your previous roles, and how you plan to drive performance in this new position.
✨Prepare for Visual Merchandising Questions
Visual merchandising is crucial in retail. Prepare to talk about your experience with maintaining shop floor standards and using engaging visual techniques. You might be asked how you would approach product placement or ensure stock is presentable, so have some strategies in mind.
