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- Tasks: Engage with customers to ensure a smooth experience during gas pipe replacements.
- Company: Join a dedicated team focused on providing safe utility services in the South West.
- Benefits: Enjoy a supportive work environment with opportunities for growth and development.
- Why this job: Make a real impact by enhancing customer experiences in essential utility services.
- Qualifications: Strong communication skills and a passion for customer service are essential.
- Other info: Ideal for those looking to start a career in customer relations.
The predicted salary is between 28800 - 43200 £ per year.
Customer Liaison Officer
Our role
As part of the Customer team working with our Water & Waste replacement delivery partners to inform, communicate and liaise with customers along their journey with us in providing a safe and reliable, utility network across the South West.
Working to create an exceptional customer experience whilst we replace the gas pipes in the road and to their property.
Key resp…
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Customer Liaison Officer employer: Network Plus Services
Contact Detail:
Network Plus Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Liaison Officer
✨Tip Number 1
Familiarize yourself with the utility network in the South West. Understanding the specific challenges and needs of customers in this area will help you communicate more effectively and show your commitment to providing exceptional service.
✨Tip Number 2
Brush up on your communication skills, especially in handling difficult conversations. As a Customer Liaison Officer, you'll need to navigate customer concerns and provide clear, reassuring information about the gas pipe replacement process.
✨Tip Number 3
Research our company values and mission. Aligning your approach with our commitment to safety and reliability will demonstrate that you're a great fit for our team and understand the importance of our work.
✨Tip Number 4
Network with current or former employees if possible. They can provide insights into the company culture and expectations, which can be invaluable during your interactions with us.
We think you need these skills to ace Customer Liaison Officer
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Customer Liaison Officer position. Understand the key responsibilities and skills required, especially those related to customer communication and experience.
Highlight Relevant Experience: In your application, emphasize any previous experience you have in customer service or liaison roles. Provide specific examples of how you've successfully communicated with customers and resolved issues.
Showcase Communication Skills: Since the role involves liaising with customers, make sure to highlight your strong communication skills in your CV and cover letter. Use clear and concise language to demonstrate your ability to convey information effectively.
Tailor Your Application: Customize your CV and cover letter to reflect the specific requirements of the Customer Liaison Officer position. Mention your understanding of the utility network and your commitment to providing exceptional customer experiences.
How to prepare for a job interview at Network Plus Services
✨Understand the Customer Journey
Make sure you have a clear understanding of the customer journey in utility services, especially regarding water and waste. Be prepared to discuss how you would communicate effectively with customers during the gas pipe replacement process.
✨Showcase Your Communication Skills
As a Customer Liaison Officer, strong communication skills are essential. Prepare examples of how you've successfully communicated with customers in the past, particularly in challenging situations.
✨Emphasize Problem-Solving Abilities
Be ready to discuss how you handle customer complaints or issues. Highlight your problem-solving skills and provide specific examples of how you've turned a negative experience into a positive one for the customer.
✨Research the Company and Its Values
Familiarize yourself with the company's mission and values, especially regarding customer service. This will help you align your answers with what they prioritize and demonstrate your genuine interest in the role.
