Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide exceptional customer service and support across various club areas.
- Company: Join a vibrant club in South Shields that values individuality and growth.
- Benefits: Enjoy flexible hours, mental wellbeing apps, training, and generous staff discounts.
- Why this job: Be part of a supportive team that prioritises personal development and customer care.
- Qualifications: Experience in customer service, strong communication skills, and cash handling knowledge required.
- Other info: Applicants must be 18+; flexible shifts available over 7 days.
The predicted salary is between 24000 - 36000 £ per year.
Job Description
Have you ever wondered what it would be like to genuinely be yourself at work? Do you want to work somewhere where you’ll be supported and encouraged to learn and grow? Do you consider yourself as a people person? If yes, we would love to hear from you!Join us as a Customer Assistant in our South Shields Club offering a 30 hour contract which is fully flexible over 7 days, including evenings and weekends.
The Role You’ll Play
As a Customer Assistant you go above and beyond to provide exceptional service to our Customers. You will do the right thing always by looking after our Customers as caring for people is in our DNA.
Hit the Jackpot with Our Benefits
- Help@Hand – a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more
- Thrive App – for your mental wellbeing approved by the NHS
- Buzz Brights Apprenticeships
- Buzz Brilliance Awards – Employee Recognition Scheme
- Buzz Learning, our digital learning platform with access to 100s of online courses
- In-house Training – Fire safety, Food safety 1 & 2, COSHH and more
- Access to Trained Mental Health Advocates for advice on your mental wellbeing
- 4 weeks Annual Leave plus Public Holidays (Prorated accordingly for part time Colleagues)
- Buy Holidays Salary Sacrifice Scheme – opportunity to buy an extra week’s holiday (if eligible)
- Staff discount 50% off bingo tickets, food & soft drinks
- Refer a Friend Scheme
- Life Assurance
- Pension Scheme
Your Responsibilities as Part of Our Team
- Build rapport and relationships with Customers
- Be flexible on tasks across all areas of the Club from front of house, book sales, treasury, machines, the bar area and kitchen including, general housekeeping throughout the Club, checking the toilets and ensuring presentation is always to a high standard
- Support with other duties as requested by the line manager
- Ensuring you create a Safer Gambling Environment for all our Customers and Colleagues across all of our channels; online, in club and live
The Winning Combination We’re Looking For
- Experience in delivering first class, personalised customer service in a face-to-face role, preferably in a hospitality, retail or leisure environment
- Outstanding communication skills that can be adapted to different situations when necessary
- Experience of handling cash and basic numeracy knowledge
- You are confident at challenging the way things are done and can make sure all Customers follow our company policies and standards
Applicants must be 18+
Customer Assistant employer: BUZZ Bingo
Contact Detail:
BUZZ Bingo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant
✨Tip Number 1
Showcase your people skills! When you meet potential employers or during networking events, highlight your ability to build rapport and relationships with customers. Share specific examples of how you've gone above and beyond in previous roles to provide exceptional service.
✨Tip Number 2
Familiarise yourself with the company culture. Research our values and mission at StudySmarter, and think about how your personal values align with them. This will help you demonstrate your genuine interest in the role and how you can contribute positively to the team.
✨Tip Number 3
Be prepared to discuss your flexibility. Since the role requires working across various tasks and shifts, think of examples from your past experiences where you've successfully adapted to changing situations or taken on diverse responsibilities.
✨Tip Number 4
Understand the importance of a Safer Gambling Environment. Familiarise yourself with responsible gambling practices and be ready to discuss how you would ensure compliance with company policies while providing excellent customer service.
We think you need these skills to ace Customer Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, especially in hospitality or retail. Use specific examples that demonstrate your ability to build rapport with customers and provide exceptional service.
Craft a Compelling Cover Letter: Write a cover letter that reflects your personality and enthusiasm for the role. Mention why you want to work as a Customer Assistant and how your skills align with the company's values, particularly in caring for people.
Showcase Communication Skills: In your application, emphasise your outstanding communication skills. Provide examples of how you've adapted your communication style in different situations to ensure effective interactions with customers.
Highlight Flexibility and Teamwork: Demonstrate your flexibility and willingness to take on various tasks within the club. Mention any previous experiences where you worked collaboratively with a team to achieve common goals, especially in a fast-paced environment.
How to prepare for a job interview at BUZZ Bingo
✨Show Your People Skills
As a Customer Assistant, your ability to connect with people is crucial. Be prepared to share examples of how you've built rapport with customers in previous roles. Highlight your communication skills and adaptability in different situations.
✨Demonstrate Flexibility
The role requires you to be flexible across various tasks. During the interview, express your willingness to take on different responsibilities and provide examples of times when you've successfully adapted to changing demands in a work environment.
✨Emphasise Customer Service Experience
Make sure to discuss your experience in delivering exceptional customer service, especially in hospitality or retail settings. Share specific instances where you went above and beyond for a customer, as this aligns with the company's values.
✨Understand Company Policies
Familiarise yourself with the company's policies and standards, particularly regarding responsible gambling. Be ready to discuss how you would ensure compliance while providing a safe and enjoyable environment for customers.
