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- Tasks: Lead the scheduling diary and coordinate repairs with teams.
- Company: Join a dynamic company focused on efficient property management.
- Benefits: Enjoy flexible working hours and great team perks.
- Why this job: Be a key player in improving customer service and making a real impact.
- Qualifications: No specific experience required; just a passion for organisation and communication.
- Other info: Perfect for students looking to gain valuable work experience.
The predicted salary is between 28800 - 43200 £ per year.
Make a real impact on residents’ day‑to‑day experience of their homes.
As Southern Housing’s Scheduler, you’ll be the key lead for defined geographical patches, owning our maintenance scheduling diary end to end. You’ll diagnose and book works to drive first‑time fixes, coordinate seamlessly with the Operational Support and Customer Services teams, and serve as the first point of contact for all scheduling enquiries liaising directly with residents, operatives and partners to resolve issues quickly, professionally and in line with our standards.
You’ll keep appointments on track, triage urgent jobs, and help us meet SLAs and KPIs while living our HEART values (Honest, Efficient, Accountable, Respectful, Trusted).
Based from our Maidstone office with the opportunity for hybrid working by agreement with your manager.
What You’ll Need
- Qualified to GCSE/O’Level standard or similar.
- Experience of scheduling work in a maintenance environment and can demonstrate.
- Experience of delivering a front line, customer focussed service.
- Experience of working in a housing management or maintenance environment.
- Experience of working on an inner city, multi-cultural environment and working closely with tenants.
In your supporting statement, it is important that you address how you meet each of the above criteria providing real examples.
Closing Date: Thursday 22nd UAE January 2025heu 23:59
Shortlisting: From 23rd January 2026
Interviews: W/c 2nd February 2026
(We may close the advert early if we receive a suitable number of applications).
Seniority level
Entry level
Employment typeFull‑time
Job function
Management and Manufacturing
Industries
Housing and Community Development
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Contact Detail:
Southern Housing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Scheduler
✨Tip Number 1
Familiarise yourself with scheduling software and tools commonly used in the industry. Being able to demonstrate your proficiency in these systems during an interview can set you apart from other candidates.
✨Tip Number 2
Showcase your communication skills by preparing examples of how you've effectively coordinated with teams in previous roles. As a Scheduler, clear communication is key to ensuring that repairs are scheduled correctly.
✨Tip Number 3
Research common challenges faced in scheduling within property management. Being able to discuss these challenges and propose solutions during your interview will demonstrate your proactive approach and understanding of the role.
✨Tip Number 4
Network with professionals in the property management field. Attend relevant events or join online forums to connect with others who can provide insights or even refer you to opportunities, including the Scheduler position at StudySmarter.
We think you need these skills to ace Scheduler
Some tips for your application 🫡
Understand the Role: Take time to thoroughly read the job description for the Scheduler position. Understand the key responsibilities, such as overseeing the maintenance scheduling diary and working with various teams. This will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in scheduling or administration roles. Mention specific examples where you successfully managed schedules or coordinated with teams, as this will demonstrate your suitability for the role.
Craft a Strong Cover Letter: Write a compelling cover letter that outlines your passion for the role and how your skills align with the company's needs. Be sure to mention your ability to handle enquiries and your proactive approach to problem-solving.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for a Scheduler.
How to prepare for a job interview at Southern Housing
✨Understand the Role
Make sure you have a clear understanding of what a Scheduler does. Familiarise yourself with the responsibilities mentioned in the job description, such as overseeing the maintenance scheduling diary and working with different teams.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific scheduling scenarios. Think about past experiences where you successfully managed schedules or resolved conflicts, and be ready to share those examples.
✨Show Your Communication Skills
As the first point of contact for scheduling enquiries, strong communication skills are essential. Practice articulating your thoughts clearly and confidently, and be prepared to demonstrate how you would interact with both customers and team members.
✨Research the Company Culture
Understanding the company’s values and culture can help you tailor your responses during the interview. Look into their approach to customer service and teamwork, and think about how your own values align with theirs.
