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- Tasks: Lead customer support for our app and resolve queries effectively.
- Company: Join RAC, a leader in customer-focused digital solutions.
- Benefits: Enjoy flexible work options and a collaborative team environment.
- Why this job: Make a real impact on customer experience and product development.
- Qualifications: Strong communication skills and a passion for customer service required.
- Other info: This is a permanent position with opportunities for growth.
The predicted salary is between 43200 - 72000 £ per year.
RAC have an exciting new permanent opportunity for a Digital Product Support Lead working within themyRACteam. Your role will be to put the customer at the centre of everything we do in our app that is which is central to our RAC strategy. You will be critical in responding and resolving customer queries and help translating these into an actionable roadmap working with our product team.
This could b…
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Digital Product Support Lead employer: RAC Motoring Services
Contact Detail:
RAC Motoring Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Digital Product Support Lead
✨Tip Number 1
Familiarize yourself with the myRAC app and its features. Understanding the customer experience and common queries will help you demonstrate your knowledge during the interview.
✨Tip Number 2
Showcase your problem-solving skills by preparing examples of how you've successfully resolved customer issues in the past. This will highlight your ability to put the customer at the center of your work.
✨Tip Number 3
Research the latest trends in digital product support and customer experience. Being able to discuss these trends will show that you're proactive and passionate about improving customer satisfaction.
✨Tip Number 4
Connect with current or former employees on LinkedIn to gain insights into the company culture and expectations for the role. This can give you an edge in understanding what they value in a candidate.
We think you need these skills to ace Digital Product Support Lead
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Digital Product Support Lead position. Understand the key responsibilities and how your skills align with the requirements.
Highlight Customer-Centric Experience: In your application, emphasize any previous experience you have in customer support or product management. Showcase specific examples where you successfully resolved customer queries or contributed to product improvements.
Tailor Your CV: Customize your CV to reflect the skills and experiences that are most relevant to the role. Use keywords from the job description to ensure your application stands out to recruiters.
Craft a Compelling Cover Letter: Write a cover letter that not only outlines your qualifications but also expresses your passion for customer service and digital products. Explain why you want to work with RAC and how you can contribute to their mission.
How to prepare for a job interview at RAC Motoring Services
✨Understand the Customer-Centric Approach
Make sure to emphasize your understanding of customer needs and how they should be at the center of product development. Prepare examples from your past experiences where you successfully addressed customer queries or improved user experience.
✨Familiarize Yourself with the Product
Before the interview, take some time to explore the myRAC app. Understand its features, strengths, and areas for improvement. This will allow you to speak knowledgeably about the product and suggest actionable ideas during the discussion.
✨Showcase Your Problem-Solving Skills
Be ready to discuss specific instances where you resolved complex customer issues. Highlight your analytical skills and how you translated customer feedback into actionable steps for product improvement.
✨Collaborate with Cross-Functional Teams
Since the role involves working closely with the product team, share your experiences in collaborating with different departments. Discuss how you effectively communicated customer insights to drive product enhancements.
