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For Companies At a Glance
- Tasks: Coordinate work schedules and ensure customer satisfaction through effective communication.
- Company: Join Network Plus, a leading provider of essential utility services in the UK.
- Benefits: Enjoy a competitive salary, full benefits package, and an inclusive work environment.
- Why this job: Be part of a diverse team that values your input and fosters innovation.
- Qualifications: No specific qualifications required; just bring your enthusiasm and willingness to learn!
- Other info: We welcome applications from all backgrounds, including ex-Armed Forces personnel.
The predicted salary is between 28800 - 43200 £ per year.
Utilities Administrator/Scheduler
Our Role
As a Scheduler, you will be responsible for effectively planning and coordinating the Company’s work through communication with internal and external customers, as well as the management of the business and client database systems.
Key Responsibilities
- Take ownership of the workstreams, coordinating the work from receipt through to job completion.
- Schedule work orders in accordance with SLA’s, whilst optimising travel routes and increasing productivity.
- Provide customer service to both internal and external customers via telephone and webchat.
- Maintain timely and accurate input and uploading of information into the works management systems, ensuring that all issues are recorded and escalated.
- Ensure that all the client and operational requirements are met in a professional and efficient manner.
- Ensure the highest level of customer service is achieved to both external and internal customers, providing excellent customer satisfaction every time.
- Provide daily and weekly reports as required to ensure that all service levels and objectives are achieved.
- Provide a positive and innovative input into the team, through provision of solutions to problems and embracing change.
- Ensure that safety issues are reported in line with Company procedures.
- Raise permits and book in Traffic management with the relevant Councils through Street Manager, seeing through Permit requests until granted.
Network Plus at a Glance
Network Plus is an award-winning business delivering essential utility and infrastructure services for the UK’s major providers of gas, power, telecoms, transport, water, and wastewater.
We value the variety of experience, perspective, and other points of difference our workforce, clients, and supply chain offer.
We are actively working with colleagues across the Network Plus Group to develop an inclusive environment – we want all our employees to feel valued and included to enable everyone to thrive at work and understand the value of their contribution matters no matter their background, identity, or circumstances.
Salary and Benefits
We offer a competitive salary based on experience along with a full benefits package.
Network Plus is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.
We are Armed Forces-friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners.
We understand that privacy and the security of your personal information is extremely important. By applying for this role, you agree to the terms of our privacy policy.
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Contact Detail:
Network Plus Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Utilities Administrator
✨Tip Number 1
Familiarise yourself with the specific software and tools used in scheduling and work management systems. Being able to demonstrate your proficiency in these systems during the interview can set you apart from other candidates.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've successfully handled challenging situations in the past. This will highlight your ability to maintain high levels of customer satisfaction, which is crucial for this role.
✨Tip Number 3
Research Network Plus and their approach to utility services. Understanding their values and recent projects can help you align your answers with their goals and demonstrate your genuine interest in the company.
✨Tip Number 4
Prepare to discuss how you would optimise travel routes and increase productivity in your scheduling. Having a few strategies or ideas ready can show your proactive thinking and problem-solving abilities.
We think you need these skills to ace Utilities Administrator
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and requirements of the Utilities Administrator position. Tailor your application to highlight relevant experience and skills that align with these responsibilities.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in scheduling, customer service, or database management. Use specific examples to demonstrate how you have successfully managed workstreams and improved productivity in past roles.
Showcase Communication Skills: Since the role involves communication with internal and external customers, make sure to illustrate your strong communication skills. Provide examples of how you've effectively interacted with clients or team members in previous positions.
Tailor Your Application: Customise your CV and cover letter for this specific role at Network Plus. Mention their commitment to diversity and inclusion, and express how your background and experiences can contribute positively to their team culture.
How to prepare for a job interview at Network Plus Services
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Utilities Administrator. Familiarise yourself with scheduling work orders, managing databases, and providing excellent customer service. This will help you answer questions confidently and demonstrate your suitability for the role.
✨Showcase Your Communication Skills
As this role involves liaising with both internal and external customers, be prepared to discuss your communication style. Provide examples of how you've effectively communicated in previous roles, especially in challenging situations, to highlight your ability to maintain professionalism.
✨Demonstrate Problem-Solving Abilities
The job requires innovative thinking and problem-solving skills. Be ready to share specific instances where you've successfully resolved issues or improved processes. This will show your potential employer that you can contribute positively to their team.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your ability to handle real-life situations related to scheduling and customer service. Practice your responses to these types of questions, focusing on how you would prioritise tasks and manage time effectively.
