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- Tasks: Join us as a Sales Assistant, delivering top-notch customer service and driving sales.
- Company: JD Group is a dynamic retail leader focused on career growth and exceptional shopping experiences.
- Benefits: Enjoy 25% off products, exclusive discounts, health plans, and access to development courses.
- Why this job: Be part of a vibrant team, develop your skills, and make a real impact in retail.
- Qualifications: Bring a positive attitude, strong communication skills, and flexibility for various shifts.
- Other info: Opportunities for volunteering and earning recognised qualifications while you work.
Role overview:
We are seeking an enthusiastic Sales Assistant to play a vital role in delivering an exceptional shopping experience for our customers. With ample opportunities for career development, JD Group is the place to be if you are motivated by progression and interested in developing your career.
Responsibilities:
- Provide exceptional customer service by greeting customers warmly, ensuring they receive the best experience, and understanding the customer service measurement programme.
- Drive and exceed sales targets by utilizing in-store devices, offering the full product range, and maximizing opportunities for add-on sales.
- Maintain high visual and merchandising standards by ensuring the shop floor is clean, well-stocked, and displays are organized according to brand guidelines.
- Support overall store operations by assisting in other departments as needed, representing the company professionally, and adhering to safety guidelines.
- Process sales transactions, including cash handling and card payments accurately.
- Upsell and cross-sell products to maximize sales opportunities.
- Maintain stock levels on the shop floor and ensure shelves are well-organized and appealing.
- Address and resolve customer queries in a professional manner.
- Work closely with other sales assistants and team members to achieve store targets.
Role objectives and KPI’s:
- Contribute to achieving or exceeding the store\’s monthly sales target.
- Drive all additional KPIs including but not limited to Units, Conversion, ATV, UPT.
- Achieve upselling or cross-selling targets.
- Maintain a high Net Promoter Score.
- Ensure all stock on the shop floor is fully replenished.
Skills and Experience:
- A positive attitude towards a fast-paced, customer-focused retail environment.
- An ability to enthusiastically view challenges as opportunities to develop yourself, your career, and learn new skills.
- Confident interpersonal and communication skills, thriving in social situations through engagement with customers.
- Flexibility to work various shifts, including weekends and holidays, based on store needs.
Benefits:
- Company discount of 25% off a large number of products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors).
- Exclusive deals and discounts from retail and hospitality businesses through our online benefits platform (TELUS Health).
- Access to counselling services, digital health, and well-being advice through our benefits platform (TELUS Health).
- Health cash plans.
- Wide range of internal development courses to support personal and professional growth within the Group.
- Access to apprenticeships & accredited qualifications – Earn while you learn and gain nationally recognized qualifications (England Only).
- Discounted gym memberships at JD Gyms.
- Access to colleague networks to share experiences and support initiatives that drive positive change.
- Opportunities to volunteer and contribute to JD Foundation.
- Employer engagement forums to influence positive change.
- Incremental holiday allowance.
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Store Colleague employer: Naylor's Equestrian Llp
Contact Detail:
Naylor's Equestrian Llp Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Colleague
✨Tip Number 1
Familiarise yourself with the products and services offered by JD Group. Being knowledgeable about the product range will not only help you engage customers effectively but also demonstrate your enthusiasm for the role during any interviews or discussions.
✨Tip Number 2
Practice your customer service skills by engaging with friends or family in a retail scenario. This will help you become more comfortable with greeting customers, addressing their needs, and upselling products, which are key aspects of the Store Colleague role.
✨Tip Number 3
Showcase your flexibility and willingness to work various shifts by being open about your availability. Highlighting your adaptability can make you a more attractive candidate, especially in a fast-paced retail environment where shift patterns can change.
✨Tip Number 4
Network with current employees or join relevant online forums to gain insights into the company culture and expectations. This can provide you with valuable information that you can use to tailor your approach when applying for the Store Colleague position.
We think you need these skills to ace Store Colleague
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and retail. Emphasise any previous roles where you exceeded sales targets or provided exceptional customer experiences, as these are key aspects of the Store Colleague role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention specific reasons why you want to work for JD Group and how your skills align with their values, particularly in delivering excellent customer service.
Highlight Relevant Skills: In your application, focus on skills that are crucial for the role, such as communication, teamwork, and flexibility. Provide examples of how you've successfully used these skills in past experiences, especially in fast-paced environments.
Showcase Your Motivation: Express your motivation for career development within the company. Mention any specific goals you have and how you see yourself growing with JD Group, which will demonstrate your commitment to the role and the organisation.
How to prepare for a job interview at Naylor's Equestrian Llp
✨Show Your Enthusiasm
As a Store Colleague, your positive attitude is key. Make sure to express your enthusiasm for the role and the company during the interview. Share examples of how you've provided excellent customer service in the past.
✨Know the Products
Familiarise yourself with the product range offered by the company. Being able to discuss specific products and how they can benefit customers will demonstrate your commitment and readiness to drive sales.
✨Demonstrate Team Spirit
Highlight your ability to work well in a team. Discuss experiences where you collaborated with others to achieve targets or improve customer satisfaction, as teamwork is essential in a retail environment.
✨Prepare for Customer Scenarios
Think about potential customer queries or complaints you might face in the role. Prepare responses that show your problem-solving skills and ability to handle difficult situations professionally.
