Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Connect with customers, process transactions, and provide banking solutions.
- Company: Join The Cooperative Bank of Cape Cod, a community-focused bank dedicated to exceptional service.
- Benefits: Enjoy a $2000 sign-on bonus, health benefits, 401(k) match, and tuition reimbursement.
- Why this job: Make a real difference in your community while growing in a supportive team environment.
- Qualifications: High School Diploma required; retail banking experience preferred.
- Other info: Entry-level position with opportunities for career advancement.
The predicted salary is between 28800 - 43200 £ per year.
Join to apply for the Relationship Banker II role at The Cooperative Bank of Cape Cod
3 days ago Be among the first 25 applicants
Join to apply for the Relationship Banker II role at The Cooperative Bank of Cape Cod
Get AI-powered advice on this job and more exclusive features.
Description
Are you someone who enjoys connecting with others and making a real difference in your community? Our
Description
Are you someone who enjoys connecting with others and making a real difference in your community? Our Falmouth Team is looking for a motivated and customer-focused individual to join us as a Relationship Banker II.
In this role, you\’ll be the first point of contact for our customers — someone they trust for guidance, support, and everyday banking needs. As a Relationship Banker you’ll build trusted relationships and deliver personalized solutions from our full range of banking services, including opening and servicing accounts, processing financial transactions with accuracy, and offering thoughtful product recommendations. You’ll also play a key role in resolving account questions and educating customers on tools and resources to make banking convenient. If you’re passionate about helping people, thrive in a team environment, and are ready to grow with a bank that’s deeply connected to the community, we’d love to meet you.
We are offering a $2000 Sign-On Bonus!
Essential Responsibilities
Relationship Banker I:
- Proactively initiates contact with customers to determine banking needs.
- Accurately processes a variety of transactions such as deposits, withdrawals and payments. Maintains responsibility for cash drawer and follows proper balancing procedures.
- Responds to customer inquiries with a positive attitude and refers problems or concerns to appropriate person for further action as needed. Follows-up to be sure the problem has been resolved.
- Cross-sells the Bank’s products and services by tailoring recommendations after exploring customer financial necessities and goals through needs-based conversations.
- Demonstrates and provides customer training and support with all mobile and online banking programs.
- Maintains a quality knowledge of current products, fees, and policies and is able to provide customer education.
- May assist customers with safe deposit boxes.
- Actively participates in the Bank’s customer-needs based sales program, both as an individual and a team player.
- Performs all duties in accordance with prescribed regulatory compliance guidelines. Maintains knowledge of Bank\’s written policies and procedures regarding Bank Secrecy Act, Regulation CC, Regulation E, Bank Security and other regulations as applicable.
Relationship Banker II (in Addition To RB I Responsibilities)
- Serves as a supervisor in the branch and may be relied upon to oversee the daily operations of the teller line, including proper use of the supervisor override, bank check signing, approval of check cashing/depositing, sound understanding of Regulation CC as it applies to requirements for available funds.
- May assist the Branch with ordering vault cash, preparing cash shipments, daily balancing of vault and ATMs. Understands and honors dual control requirements for cash, vaults and ATMs.
- Cultivates customer relationships by offering banking services and expertise to enhance the customer experience. This includes processing financial transactions, providing account services, and product education.
- May open and close branch office.
- Proactively initiates contact with customers to determine banking needs.
- Serves as a Technology Ambassador, providing training and support with all mobile and online banking applications for both customers and branch employees.
- Originates and underwrites consumer loan applications in accordance with the Bank’s consumer loan policies and procedures. Originates home equity credit lines under the supervision of the residential mortgage department.
Our history of success and commitment to exceptional customer service starts with our employees and we are seeking candidates who share our vision of excellence and distinction. In addition to working with our engaged and exceptional team members, the successful candidate will be provided with competitive salary and outstanding benefits that include health dental and vision insurance, generous 401(k) match and tuition reimbursement. Member FDIC. Member DIF. Equal Opportunity Employer.
Requirements
Requirements
COMPETENCIES
- Customer Service – Exceptional customer-focused skills to manage difficult and complicated situations; respond promptly to customer needs, requests for service and assistance
- Communication – Ability to interact professionally and clearly verbally and in writing; demonstrate effective listening skills, patience and empathy
- Professionalism – Upholds a consistent professional appearance and demeanor
- Technology – Ability to master required system applications and utilize a variety of mobile devices; comprehensive understanding of mobile and online banking programs
QUALIFICATIONS Education And/or Experience
- High School Diploma / GED required; Associates Degree in business or related field preferred
- Relationship Banker I: One to three years of previous retail banking experience in a Teller or Relationship Banker I role preferred
- Relationship Banker II: One to three years of previous retail banking experience in a Relationship Banker role preferred
- Ability to maintain confidentiality with tact and diplomacy
Seniority level
-
Seniority level
Entry level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Finance and Sales
-
Industries
Banking
Referrals increase your chances of interviewing at The Cooperative Bank of Cape Cod by 2x
Get notified about new Relationship Banker jobs in Falmouth, MA.
Relationship Banker – Falmouth Main Financial Center
Retail Banker Supervisor – Martha\’s Vineyard
South Dartmouth, MA $18.50-$23.00 1 week ago
Relationship Banker – Mass Southeast Market
South Dartmouth, MA $18.50-$23.00 1 day ago
Relationship Banker II, Digital Banking Center
Member Services Representative Full Time
New Bedford, MA $18.00-$22.00 9 months ago
Front Desk Agent- Fairfield Inn & Suites, New Bedford, MA
Front Desk Agent (seasonal or part time)
New Bedford, MA $50,000.00-$65,000.00 2 weeks ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr
Relationship Banker II employer: The Cooperative Bank of Cape Cod
Contact Detail:
The Cooperative Bank of Cape Cod Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Relationship Banker II
✨Tip Number 1
Make sure to research The Cooperative Bank of Cape Cod thoroughly. Understand their values, community involvement, and the specific services they offer. This knowledge will help you connect with the interviewers and demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your customer service skills by engaging in role-play scenarios. Since this position requires exceptional customer interaction, being able to showcase your ability to handle various customer situations will set you apart during the interview.
✨Tip Number 3
Network with current or former employees of The Cooperative Bank of Cape Cod. They can provide valuable insights into the company culture and expectations for the Relationship Banker II role, which can help you tailor your approach.
✨Tip Number 4
Prepare specific examples from your past experiences that highlight your problem-solving skills and ability to build relationships. Being able to articulate these stories will demonstrate your fit for the role and your readiness to contribute to the team.
We think you need these skills to ace Relationship Banker II
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Relationship Banker II. Highlight your customer service skills and any relevant banking experience in your application.
Tailor Your CV: Customise your CV to reflect the specific skills and experiences that align with the job description. Emphasise your ability to build relationships, process transactions accurately, and provide excellent customer service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping customers and your understanding of the banking industry. Mention how your previous experiences have prepared you for this role and why you want to work at The Cooperative Bank of Cape Cod.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your professionalism.
How to prepare for a job interview at The Cooperative Bank of Cape Cod
✨Showcase Your Customer Service Skills
As a Relationship Banker II, exceptional customer service is key. Prepare examples of how you've successfully handled customer inquiries or resolved issues in the past. Highlight your ability to connect with customers and provide tailored solutions.
✨Demonstrate Your Knowledge of Banking Products
Familiarise yourself with the bank's products and services. Be ready to discuss how you can educate customers about these offerings and recommend suitable options based on their needs. This shows your proactive approach and understanding of the role.
✨Prepare for Situational Questions
Expect questions that assess your problem-solving abilities and how you handle difficult situations. Think of scenarios where you had to think on your feet or manage a challenging customer interaction, and be ready to share these experiences.
✨Emphasise Teamwork and Collaboration
The role requires working closely with colleagues. Be prepared to discuss your experience in team environments, how you contribute to team goals, and any instances where you've supported your peers in achieving success.
