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- Tasks: Make and receive calls to recover debts while maintaining professionalism.
- Company: Join a well-established Sheffield business collaborating with top UK banks.
- Benefits: Enjoy uncapped bonuses, casual dress, and generous holiday entitlement.
- Why this job: Be part of a forward-thinking company with ongoing training and career progression.
- Qualifications: 2 years in Collections or Credit control, strong communication and IT skills required.
- Other info: Work Monday to Friday, 9-5.30pm, with on-site parking available.
The predicted salary is between 24000 - 36000 £ per year.
Staff One are delighted to be working alongside our client based in Sheffield. Our client is a well-established business, who work closely with various Banking and Commercial companies across the UK.
Due to growth, our client is now looking to recruit full-time Collections Agents, to work Monday to Friday 9-5.30pm.
The role:
- Making and receiving telephone calls from businesses and individuals, to recover outstanding debts
- Handling difficult conversations in a sensitive and professional manner
- Ability to remain calm
- Entering accurate information of conversations, and payment plans into our client’s database
- Working to realistic KPI\’s
- Accurately entering customer payment details into our client’s systems
Candidate Specification:
- 2 years previous experience working within Collections or Credit control is required
- Excellent communication skills
- Strong IT skills
- Problem-solving abilities
- Ability to build rapport
Rewards:
- Excellent base salary
- Uncapped bonus
- Progression
- Pension
- On-site Parking
- Generous holiday entitlement
- Casual dress
- On-going training & development
If you would like a new career with a forward-thinking company, and you feel you have the relevant skills, please forward your up-to-date CV for consideration.
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Contact Detail:
S1R Limited (Trading as Staff One) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Collections Agent
✨Tip Number 1
Familiarise yourself with the collections process and common challenges faced in the industry. This will help you demonstrate your understanding during any interviews and show that you're proactive about the role.
✨Tip Number 2
Practice handling difficult conversations by role-playing with a friend or family member. This will prepare you for the sensitive discussions you'll need to have as a Collections Agent, showcasing your communication skills.
✨Tip Number 3
Research the company and its values before your interview. Being able to articulate why you want to work for them and how you align with their mission can set you apart from other candidates.
✨Tip Number 4
Prepare examples from your previous experience that highlight your problem-solving abilities and how you've successfully built rapport with clients. This will help you illustrate your qualifications effectively during the interview.
We think you need these skills to ace Collections Agent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in collections or credit control. Emphasise your communication skills and any specific achievements that demonstrate your ability to handle difficult conversations.
Craft a Strong Cover Letter: Write a cover letter that addresses the key responsibilities of the Collections Agent role. Mention your problem-solving abilities and how you can build rapport with clients, as these are crucial for the position.
Showcase IT Skills: Since strong IT skills are required, mention any relevant software or systems you have experience with. If you've worked with databases before, be sure to include that information.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors. A polished application reflects your attention to detail, which is essential for the role of a Collections Agent.
How to prepare for a job interview at S1R Limited (Trading as Staff One)
✨Showcase Your Experience
Make sure to highlight your previous experience in collections or credit control. Be prepared to discuss specific situations where you successfully recovered debts or handled difficult conversations.
✨Demonstrate Communication Skills
Since excellent communication is key for this role, practice articulating your thoughts clearly. You might be asked to role-play a difficult conversation, so think about how you would approach it professionally and sensitively.
✨Familiarise Yourself with KPIs
Understand what Key Performance Indicators (KPIs) are relevant to the role. Be ready to discuss how you have met or exceeded KPIs in your previous positions, as this will show your potential employer that you can deliver results.
✨Prepare for IT Questions
Since strong IT skills are required, brush up on any software or systems you’ve used in the past. Be ready to explain how you’ve entered data accurately and managed customer information in previous roles.
