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- Tasks: Lead and mentor trainees in pensions administration, ensuring high standards and compliance.
- Company: Isio is a trusted partner in pensions administration, committed to excellence and innovation.
- Benefits: Enjoy competitive salary, bonuses, study support, and flexible hybrid work options.
- Why this job: Join a supportive team focused on professional development and making a real impact in pensions.
- Qualifications: Experience in pensions administration, strong mentoring skills, and excellent communication abilities required.
- Other info: Inclusive workplace culture with opportunities for career growth and personal development.
The predicted salary is between 36000 - 60000 £ per year.
Pensions Administration Training Academy Senior Administrator
This role is ideal for a pensions professional eager to transition into a role that will drive the success of Isio’s next generation of talent. If you thrive on developing others and have a vision for excellence in pensions administration, we want to hear from you.
As a Senior Pensions Administrator in the Pensions Administration Training Academy at Isio, you will play a crucial role in helping to implement a comprehensive training programme for new trainees. Your focus will be to ensure that your team develop the skills, knowledge, practical experience and confidence to perform to the highest standards in pensions administration roles at Isio.
You will act as a mentor, trainer, and ensure adherence to our quality framework, fostering a culture of excellence and continuous learning. You will ensure the trainees output is accurate and timely, processing pension scheme tasks whilst ensuring compliance with regulatory requirements and SLAs.
You will play a pivotal role in helping to maintain Isio’s reputation as a trusted partner in pensions administration and driving operational excellence, whilst supporting your team of trainees in their professional development journey with Isio.
This role will ideally be based in our Belfast office with a hybrid workstyle, but we can consider another office location for the right candidate.
What does the role entail?
- Aid in the delivery of a structured training programme covering all core areas of Pensions Administration, with a focus on defined benefit schemes.
- Assist in the delivery of hands-on workshops, simulations, and role-playing exercises to build practical skills.
- Performance manage, mentor and motivate a team of pension trainee administrators, fostering a culture of collaboration and high performance. You will conduct regular performance reviews, identifying skills gaps, training needs, and develop tailored individual development plans.
- Provide ongoing coaching, feedback, and support to ensure trainees meet competency milestones and behavioural traits.
- Work closely with Admin Training Academy Manager and the Operation Managers (as required) to ensure training aligns with business needs.
- Monitor the performance of the trainees assigned to you against agreed Service Level Agreements (SLAs) and take steps to maintain high levels of service as required.
- You will carry out quality checks to ensure trainees meet Isio’s service standards before they progress to the wider Admin teams.
What we’re looking for
- An experienced senior pensions administration, or a very strong pensions administrator looking to take the next step in their career.
- Experience and knowledge of administering DB and DC pension schemes (DB experience is essential for the role).
- Passion for training, coaching, mentoring and/or developing more junior members of the team.
- Proven track record of performance management including setting objectives, and providing constructive feedback.
- Ability to perform and check all aspects of pensions administration tasks, including complex manual pension calculations.
- Excellent communication and interpersonal skills.
- Excellent prioritisation skills with the ability to manage multiple tasks simultaneously to achieve agreed targets, milestones and SLAs (as appropriate).
- Experience of using Microsoft Office, Word and Excel applications.
- Strong numerical skills.
What you can expect in return
- A competitive salary and market leading bonus scheme with stretch targets for high performance
- Study support to help you achieve professional qualifications, with salary increases for exam passes
- Development and training opportunities to support your career ambitions throughout your time with us
- A friendly, and supportive team who will help you to deliver your best work
You can find out more about us and the benefits we offer here Isio – Careers & Benefits
What’s next?
Click on the ‘apply’ and follow the simple application process on-line.
At Isio, we are committed to fostering an inclusive, equitable and diverse workplace, in which our colleagues feel they belong, regardless of background or difference. We uphold the values of respect, fairness, and inclusion in our actions and decisions. We believe that by adhering to these principles, we will create a stronger, more innovative, and supportive environment for all, as well as ensuring that the advice and support we provide to our clients is more creative, more insightful and leaves a lasting impact.
We have offices across the UK and many of our roles offer a hybrid, flexible approach to work to help create a work-life balance that works for you. Isio Group is an equal opportunities employer and we welcome applications from all suitably qualified candidates. If you think you may require a reasonable adjustment to be made for any reason at any stage of your recruitment process, please email hrrecruitment@isio.com
What you can expect in return
- A competitive salary and market leading bonus scheme with stretch targets for high performance
- Study support to help you achieve professional qualifications, with salary increases for exam passes
- Development and training opportunities to support your career ambitions throughout your time with us
- A friendly, and supportive team who will help you to deliver your best work
You can find out more about us and the benefits we offer here Isio – Careers & Benefits
What’s next?
Click on the ‘apply’ and follow the simple application process on-line.
At Isio, we are committed to fostering an inclusive, equitable and diverse workplace, in which our colleagues feel they belong, regardless of background or difference. We uphold the values of respect, fairness, and inclusion in our actions and decisions. We believe that by adhering to these principles, we will create a stronger, more innovative, and supportive environment for all, as well as ensuring that the advice and support we provide to our clients is more creative, more insightful and leaves a lasting impact.
We have offices across the UK and many of our roles offer a hybrid, flexible approach to work to help create a work-life balance that works for you. Isio Group is an equal opportunities employer and we welcome applications from all suitably qualified candidates. If you think you may require a reasonable adjustment to be made for any reason at any stage of your recruitment process, please email hrrecruitment@isio.com
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Pensions Administration Training Academy Senior... Pensions Administration · · employer: Isio
Contact Detail:
Isio Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Pensions Administration Training Academy Senior... Pensions Administration · ·
✨Tip Number 1
Familiarise yourself with the latest trends and regulations in pensions administration, especially around defined benefit schemes. This knowledge will not only help you during interviews but also demonstrate your commitment to staying updated in the field.
✨Tip Number 2
Network with current or former employees of Isio, particularly those in training or administrative roles. They can provide valuable insights into the company culture and expectations, which can be beneficial for tailoring your approach.
✨Tip Number 3
Prepare to discuss your mentoring and coaching experiences in detail. Highlight specific examples where you've successfully developed others' skills, as this role heavily focuses on training and performance management.
✨Tip Number 4
Showcase your numerical skills by being ready to discuss complex pension calculations. You might even want to brush up on some common scenarios or calculations that could come up in the role to impress during discussions.
We think you need these skills to ace Pensions Administration Training Academy Senior... Pensions Administration · ·
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and requirements. Highlight your experience in pensions administration, especially with defined benefit schemes, as this is crucial for the role.
Tailor Your CV: Customise your CV to reflect your relevant experience in pensions administration and training. Emphasise your mentoring and coaching skills, as well as any performance management experience you have.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for developing others and your vision for excellence in pensions administration. Use specific examples from your past roles to demonstrate how you can contribute to Isio’s training programme.
Highlight Relevant Skills: Make sure to mention your strong numerical skills, proficiency in Microsoft Office, and ability to manage multiple tasks. These are essential for the role and will help you stand out as a candidate.
How to prepare for a job interview at Isio
✨Show Your Passion for Training
Make sure to express your enthusiasm for mentoring and developing others. Share specific examples of how you've successfully trained or supported junior team members in the past, as this role heavily focuses on fostering a culture of learning.
✨Demonstrate Your Pensions Knowledge
Be prepared to discuss your experience with both defined benefit and defined contribution schemes. Highlight any complex pension calculations you've performed and how you ensured compliance with regulatory requirements.
✨Prepare for Performance Management Questions
Since performance management is a key aspect of this role, think about how you've set objectives and provided constructive feedback in previous positions. Be ready to discuss your approach to identifying skills gaps and creating development plans.
✨Exhibit Strong Communication Skills
As you'll be working closely with trainees and other managers, it's crucial to showcase your excellent communication and interpersonal skills. Prepare to give examples of how you've effectively communicated complex information in a clear and engaging manner.
