Senior Concierge

We are seeking an experienced Senior Concierge to work in a luxury residential building in Maidenhead. This is a full-time 40hr weekly position. Will include working some Saturdays on a rota.

What's in it for you as a Senior Resident Manager:

• Opportunity to work in a luxury building.
• Great work location close to transport links.
• An opportunity to join a well-established business at an exciting period of growth.
• Competitive salary.
• 25 days holiday plus 8 bank holidays.
• Private medical insurance.
• Season ticket loan.
• And much more!

Responsibilities as a Senior Resident Manager:

• Act as the main contact for residents, visitors, colleagues, couriers, and contractors.
• Ensure residents and potential residents have a great experience from their first inquiry to moving in.
• Deputise for the Building Manager in their absence.
• Manage the on-site team, coaching and mentoring to help others achieve their full potential.
• Lead daily team meetings.
• Induct new starters.
• Perform viewings for prospective residents.
• Complete inventory checks before check-ins and after check-outs.
• Oversee compliance and ensure the building meets H&S regulations.
• Inspect occupied and vacant properties to ensure they are in excellent condition, and report any issues.
• Manage the residents’ move out process.
• Attend resident events and assist with the planning of these events.
• Create a vibrant and welcoming community within the building, offering exceptional customer service at all times.
• Assist team members with ad hoc duties as required.

Skills required as a Senior Resident Manager:

• Ideally ARLA qualified (desirable but not essential).
• Exceptional customer service skills with a passion for building long-term working relationships.
• Experience in team leadership.
• Resilient and able to work under pressure.
• Proactive and able to use your own initiative.

We are keen to speak to candidates with previous experience in the following industries: hotels and hospitality, residential buildings, retirement villages, serviced offices, etc. This Senior Concierge role is a fantastic opportunity to work for an organisation that will support your growth and develop your skill set. If this sounds like the role for you, then apply today with a copy of your CV.