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- Tasks: Be the go-to person for housing queries and support tenants with their needs.
- Company: Join a reputable housing association in Merseyside making a difference in communities.
- Benefits: Enjoy flexible hybrid working after training and competitive pay of £17 - £19 per hour.
- Why this job: Make an impact in social housing while developing your skills in a supportive environment.
- Qualifications: Previous experience in social housing and a good understanding of rent processes required.
- Other info: This is a 2-month interim contract with immediate start available.
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Castlefield Recruitment are currently recruiting a NeighbourhoodAssistant for a housing association based in Merseyside. The role is an initial 2month interimcontract and paying £17 – £19 per hour via umbrella agency and offers flexible hybrid working after initial training. Please note the hiring manager is looking for someone who has worked in Social Housing before and can start as soon as possible.
The role:
- Be the first point of contact for any housing related queries
- Support the delivery of housing and compliance services, including building and estates maintenance
- Provide additional support to tenants when required to help sustain tenancies
- Conduct health and safety checks and risk assessments
The person:
- Experience of working within social housing
- Good understanding of rent processes
- Able to deal with difficult customer queries/complaints and diffuse situations
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Neighbourhood Assistant employer: Castlefield Recruitment.
Contact Detail:
Castlefield Recruitment. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Neighbourhood Assistant
✨Tip Number 1
Make sure to highlight your previous experience in social housing during any conversations or interviews. Be prepared to discuss specific situations where you successfully handled tenant queries or complaints, as this will demonstrate your capability for the role.
✨Tip Number 2
Familiarise yourself with the local housing policies and regulations in Merseyside. This knowledge will not only help you answer questions confidently but also show the hiring manager that you're proactive and genuinely interested in the position.
✨Tip Number 3
Network with professionals in the social housing sector. Attend local events or join online forums to connect with others in the field. This can provide valuable insights and potentially lead to recommendations that could strengthen your application.
✨Tip Number 4
Prepare to discuss your approach to health and safety checks and risk assessments. Having a clear understanding of these processes will be crucial, so consider examples from your past work that illustrate your attention to detail and commitment to tenant safety.
We think you need these skills to ace Neighbourhood Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in social housing. Include specific examples of how you've handled tenant queries, compliance services, and any relevant health and safety checks you've conducted.
Craft a Strong Cover Letter: In your cover letter, emphasise your understanding of rent processes and your ability to manage difficult customer situations. Mention your availability to start as soon as possible, as this is a key requirement for the role.
Highlight Relevant Skills: When detailing your experience, focus on skills that are directly related to the job description, such as communication, problem-solving, and your ability to work in a hybrid environment after training.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial in a role dealing with tenants.
How to prepare for a job interview at Castlefield Recruitment.
✨Show Your Social Housing Experience
Make sure to highlight your previous experience in social housing during the interview. Be prepared to discuss specific situations where you successfully handled tenant queries or compliance issues, as this will demonstrate your suitability for the role.
✨Prepare for Customer Interaction Scenarios
Since the role involves dealing with difficult customer queries, think of examples from your past where you managed challenging situations. Practising how you would diffuse a tense situation can help you feel more confident during the interview.
✨Understand Rent Processes
Brush up on your knowledge of rent processes and regulations within social housing. Being able to discuss these topics intelligently will show that you are well-prepared and understand the complexities of the role.
✨Ask Insightful Questions
Prepare some thoughtful questions to ask the interviewer about the housing association's approach to tenant support and compliance services. This shows your genuine interest in the role and helps you assess if the organisation aligns with your values.
