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- Tasks: Join us as a Sales Assistant, delivering top-notch customer service and driving sales.
- Company: JD Group is a leading retailer focused on career growth and exceptional shopping experiences.
- Benefits: Enjoy 25% off products, exclusive discounts, health plans, and access to development courses.
- Why this job: Be part of a dynamic team, develop your skills, and make a real impact in retail.
- Qualifications: A positive attitude, strong communication skills, and flexibility for various shifts are essential.
- Other info: Opportunities for volunteering and earning recognised qualifications while you work.
The predicted salary is between 20000 - 30000 £ per year.
Role overview:
We are seeking an enthusiastic Sales Assistant to play a vital role in delivering an exceptional shopping experience for our customers. With ample opportunities for career development, JD Group is the place to be if you are motivated by progression and interested in developing your career.
Responsibilities:
- Provide exceptional customer service by greeting customers warmly, ensuring they receive the best experience, and understanding the customer service measurement programme.
- Drive and exceed sales targets by utilizing in-store devices, offering the full product range, and maximizing opportunities for add-on sales.
- Maintain high visual and merchandising standards by ensuring the shop floor is clean, well-stocked, and displays are organized according to brand guidelines.
- Support overall store operations by assisting in other departments as needed, representing the company professionally, and adhering to safety guidelines.
- Process sales transactions, including cash handling and card payments accurately.
- Upsell and cross-sell products to maximize sales opportunities.
- Maintain stock levels on the shop floor and ensure shelves are well-organized and appealing.
- Address and resolve customer queries in a professional manner.
- Work closely with other sales assistants and team members to achieve store targets.
Role objectives and KPI’s:
- Contribute to achieving or exceeding the store\’s monthly sales target.
- Drive all additional KPIs including Units, Conversion, ATV, UPT.
- Achieve upselling or cross-selling targets.
- Maintain a high Net Promoter Score.
- Ensure all stock on the shop floor is fully replenished.
Skills and Experience:
- A positive attitude towards a fast-paced, customer-focused retail environment.
- An ability to enthusiastically view challenges as opportunities to develop yourself, your career, and learn new skills.
- Confident interpersonal and communication skills, thriving in social situations through engagement with customers.
- Flexibility to work various shifts, including weekends and holidays, based on store needs.
Benefits:
- Company discount of 25% off a large number of products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors).
- Exclusive deals and discounts from retail and hospitality businesses through our online benefits platform (TELUS Health).
- Access to counselling services, digital health, and well-being advice through TELUS Health.
- Health cash plans.
- Wide range of internal development courses supporting personal and professional growth with the Group.
- Access to apprenticeships & accredited qualifications – Earn while you learn and gain nationally recognized qualifications (England Only).
- Discounted gym memberships at JD Gyms.
- Access to colleague networks to share experiences and support initiatives that drive positive change.
- Opportunities to volunteer and contribute to JD Foundation.
- Employer engagement forums to influence positive change.
- Incremental holiday allowance.
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Store Colleague employer: Naylor's Equestrian Llp
Contact Detail:
Naylor's Equestrian Llp Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Colleague
✨Tip Number 1
Familiarise yourself with the products and services offered by JD Group. Being knowledgeable about the range will not only help you engage customers effectively but also demonstrate your enthusiasm for the role during any interviews.
✨Tip Number 2
Practice your customer service skills in real-life scenarios. Whether it's through part-time jobs or volunteering, showing that you can handle customer interactions confidently will set you apart from other candidates.
✨Tip Number 3
Network with current employees or join relevant online communities. This can provide you with insider knowledge about the company culture and expectations, which can be invaluable during the interview process.
✨Tip Number 4
Be prepared to discuss how you can contribute to achieving sales targets. Think of specific examples from your past experiences where you successfully upsold or cross-sold products, as this will show your potential value to the team.
We think you need these skills to ace Store Colleague
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and sales. Use specific examples that demonstrate your ability to meet sales targets and provide exceptional customer experiences.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention how your skills align with the responsibilities outlined in the job description, particularly your ability to upsell and maintain high merchandising standards.
Highlight Relevant Skills: In your application, emphasise your interpersonal and communication skills. Provide examples of how you've successfully engaged with customers in previous roles, as this is crucial for a Sales Assistant position.
Show Your Flexibility: Mention your willingness to work various shifts, including weekends and holidays. This shows that you are adaptable and ready to meet the store's needs, which is an important aspect of the role.
How to prepare for a job interview at Naylor's Equestrian Llp
✨Show Your Enthusiasm
As a Store Colleague, your energy and enthusiasm are key. Make sure to express your passion for customer service and retail during the interview. Share examples of how you've gone above and beyond for customers in the past.
✨Know the Brand
Familiarise yourself with JD Group's products and values before the interview. Being able to discuss specific items or promotions shows that you're genuinely interested in the role and the company.
✨Demonstrate Team Spirit
Collaboration is crucial in a retail environment. Be prepared to discuss how you work well in teams and support your colleagues. Share experiences where you contributed to achieving team goals or helped resolve conflicts.
✨Prepare for Customer Scenarios
Think about common customer service scenarios you might face as a Sales Assistant. Prepare responses on how you would handle difficult customers or upsell products. This will demonstrate your problem-solving skills and customer focus.
