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- Tasks: Lead investigations and coordinate communication during major service outages.
- Company: Bloomberg provides real-time data and analytics to top finance clients globally.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and learning new technologies.
- Why this job: Join a critical team that impacts client success and enhances your problem-solving skills.
- Qualifications: Experience in major incident management or production support in a tech environment is essential.
- Other info: Bloomberg values diversity and is committed to an inclusive workplace.
The predicted salary is between 43200 - 72000 £ per year.
Major Incident Manager
Location
London
Business Area
Engineering and CTO
Ref #
10045300
**Description & Requirements**
At Bloomberg, our mission has always been to provide real-time data, news, and analytics to our clients quickly and accurately. Our clients are some of the biggest players in finance, and they rely on our software to manage their portfolios, analyze the markets, and make swift trading decisions that keep them ahead of the competition. We have more than 350,000 clients across the world, so itu2019s critical for our systems to be stable, reliable, and always available. Thatu2019s where the Incident Management team comes in.
On the Incident Management team, we manage the coordination and communication for all service-impacting outages to ensure they have a minimal impact on all downstream users and are resolved as quickly as possible. To do this, we structure and lead investigations in partnership with technical teams across the company u2013 from developers to client support. Weu2019re the central point for all stakeholders, and we ensure that accurate and timely information is communicated to all stakeholders during significant outages. Our team is critical to providing the best possible service for our clients, and we take pride in the impact we have on the companyu2019s continued success.
**We\’ll trust you to:**
Be a self-starter who is assertive, but diplomatic with the ability to prioritize workload and to perform in a high-pressure environment
Quickly assess the severity of an outage in regards to business impact and technical complexity
Coordinate investigations and deploy critical thinking skills to drive incidents to resolution
Facilitate the resolution by effective communication across multiple teams
Communicate and escalate with stakeholders and senior management regarding sudden outages, as well as status updates on ongoing incidents
**You need to have:**
Experience working in production support or major incident management in technology for a large global scale enterprise environment
Extensive experience in a global enterprise technology environment in major incident management or production support
Excellent written and verbal communication skills, with the ability to write quickly, concisely, and accurately under tight deadlines
Willingness to learn new technologies
**Weu2019d love to see:**
Strong ability to summarise technical issues in the written word
Innovation and drive u2013 someone who is happy to challenge the status quo and collaborate on processes within the team
Excellent collaboration skills and an interest in developing a strong network
Good organization skills and excel at multitasking with the ability to u2018pick up the paceu2019 during major outages
Basic understanding of industry standard technologies and infrastructure such as: networking, cloud storage, middleware, databases and virtual infrastructure
ITIL Service Support knowledge
Familiarity with AI tools
A Degree in Computer Science, Engineering, Mathematics, similar field of study or equivalent work experience
Bloomberg is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of age, ancestry, color, gender identity or expression, genetic predisposition or carrier status, marital status, national or ethnic origin, race, religion or belief, sex, sexual orientation, sexual and other reproductive health decisions, parental or caring status, physical or mental disability, pregnancy or parental leave, protected veteran status, status as a victim of domestic violence, or any other classification protected by applicable law.
Bloomberg is a disability inclusive employer. Please let us know if you require any reasonable adjustments to be made for the recruitment process. If you would prefer to discuss this confidentially, please email
Major Incident Manager employer: Bloomberg
Contact Detail:
Bloomberg Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Major Incident Manager
✨Tip Number 1
Familiarise yourself with ITIL Service Support principles, as this knowledge is crucial for a Major Incident Manager role. Understanding these frameworks will help you demonstrate your capability to manage incidents effectively during the interview.
✨Tip Number 2
Showcase your experience in high-pressure environments by preparing specific examples of past incidents you've managed. Highlight how you coordinated teams and communicated with stakeholders to resolve issues swiftly.
✨Tip Number 3
Network with professionals in the industry, especially those who work in incident management or production support. Engaging with them can provide insights into the role and may even lead to referrals within Bloomberg.
✨Tip Number 4
Stay updated on the latest technologies and trends in incident management, particularly around AI tools and cloud infrastructure. This knowledge will not only impress during interviews but also show your commitment to continuous learning.
We think you need these skills to ace Major Incident Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in production support or major incident management. Use specific examples that demonstrate your ability to work in high-pressure environments and your communication skills.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your understanding of the importance of incident management and how your skills align with the responsibilities outlined in the job description.
Showcase Technical Knowledge: Include any relevant technical knowledge you possess, such as familiarity with networking, cloud storage, or ITIL Service Support. This will show that you have the foundational understanding needed for the role.
Proofread Your Application: Before submitting, carefully proofread your application materials. Ensure there are no spelling or grammatical errors, and that your writing is clear and concise, especially since excellent written communication is a key requirement for this position.
How to prepare for a job interview at Bloomberg
✨Showcase Your Incident Management Experience
Be prepared to discuss your previous experience in major incident management. Highlight specific examples where you successfully coordinated investigations and resolved incidents, especially in high-pressure environments.
✨Demonstrate Effective Communication Skills
Since communication is key in this role, practice articulating complex technical issues clearly and concisely. Be ready to explain how you've communicated with stakeholders during outages and how you kept them informed throughout the resolution process.
✨Exhibit Your Problem-Solving Abilities
Prepare to discuss scenarios where you had to assess the severity of an outage and prioritise tasks effectively. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your critical thinking skills.
✨Familiarise Yourself with Relevant Technologies
Brush up on your knowledge of industry-standard technologies and ITIL Service Support principles. Being able to discuss these topics will demonstrate your readiness for the role and your willingness to learn new technologies.
