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- Tasks: Install and maintain espresso coffee machines while ensuring top-notch service.
- Company: Join Mulmar, a leader in coffee machine supply and maintenance with over 30 years of experience.
- Benefits: Enjoy a competitive salary, van for personal use, and extensive training opportunities.
- Why this job: Be part of a growing team, gain valuable skills, and work in a dynamic environment.
- Qualifications: A full UK driving licence and basic electrical knowledge are essential; field service experience is a plus.
- Other info: Opportunity for overtime and bonuses, with potential to specialise in complex equipment.
The predicted salary is between 32000 - 35000 £ per year.
Field Service Engineer
Location: Home based working in through Wessex and East Devon
Contract: Full time, Permanent
Salary: £32,000 – £35,000 per annum, DOE + Van (personal use permitted)
Call out/overtime: £2,000 – £4,000 per annum
Hours: Monday – Friday with rostered weekend call outs
Vehicle: Van provided; personal use permitted
We are Mulmar, we are growing and we want you!
With more than 30 years\’ experience and over 130 employees throughout the UK and Ireland, Mulmar is a leader in the supply and maintenance of some of the world\’s finest espresso coffee machines in offices, high street coffee shops, restaurants, airports, hotels and food retailers.
We are looking to recruit a Field Service Engineer to join our expanding team to work mainly in Wessex and East Devon to undertake the installation, planned and reactive maintenance of a wide range of increasingly complex commercial coffee machines and ancillary equipment.
We provide an extensive training programme tailored towards our engineers based on their level of electrical and mechanical knowledge and expertise, as well as full product and health and safety training.
About the Field Service Engineer role:
Our field-based engineers are our first line of defence ensuring the proper installation, maintenance and repair of equipment working to the highest standards, meeting our customers\’ needs.
With training you will be responsible for:
- Installing a wide range of espresso coffee machines.
- Attending faults, diagnosing problems and making repairs.
- Undertaking planned maintenance activities.
- Ordering parts and replacement units.
- Completing records and reports on machine status and services.
- Liaising with customers and our service desk.
- Explaining machine faults, findings and repairs undertaken to customers.
It would be great if you had:
- A full UK driving licence (essential).
- A basic understanding of electricity and ability to understand equipment drawings/diagrams.
- Experience in the maintenance of electrical equipment or as an electrician.
- Experience or knowledge of maintaining electro-mechanical equipment.
- Field service experience (preferable).
- Basic plumbing skills (not essential).
- Experience in using PDAs, smartphones, and computers/tablets.
- Good face-to-face customer skills.
In return we offer full training in a growth industry, van, tools, and a competitive salary, bonus scheme, on-call allowance and overtime with the opportunity to become a specialist engineer, maintaining a broad range of increasingly complex coffee making equipment.
If you feel you have the necessary skills and experience to be successful in this role, click on “APPLY” today, forwarding an up-to-date copy of your CV for consideration in the first instance.
No agencies please.
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Contact Detail:
Mulmar Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer
✨Tip Number 1
Familiarise yourself with the specific types of espresso coffee machines that Mulmar supplies and maintains. Understanding the technical aspects and common issues related to these machines can give you an edge during interviews.
✨Tip Number 2
Highlight any previous field service experience you have, especially if it involves electrical or electro-mechanical equipment. Be prepared to discuss specific scenarios where you successfully diagnosed and repaired equipment.
✨Tip Number 3
Brush up on your customer service skills, as this role requires good face-to-face interaction with clients. Think of examples from your past experiences where you effectively communicated technical information to non-technical customers.
✨Tip Number 4
Make sure to demonstrate your willingness to learn and adapt, especially regarding the extensive training programme offered. Show enthusiasm for developing your skills in both electrical and mechanical maintenance.
We think you need these skills to ace Field Service Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in electrical and mechanical maintenance. Emphasise any field service experience and customer interaction skills, as these are crucial for the role.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses why you want to work for Mulmar and how your skills align with the Field Service Engineer position. Mention your understanding of espresso coffee machines and any relevant training or certifications.
Showcase Technical Skills: In your application, clearly outline your technical skills related to electrical and electro-mechanical equipment. If you have experience with PDAs or similar technology, be sure to include that as well.
Highlight Customer Service Experience: Since the role involves liaising with customers, make sure to highlight any previous customer service experience. Provide examples of how you've effectively communicated technical information to non-technical clients.
How to prepare for a job interview at Mulmar
✨Show Your Technical Knowledge
Make sure to brush up on your understanding of electrical and mechanical systems, especially as they relate to coffee machines. Be prepared to discuss any relevant experience you have in maintenance or repair, as this will demonstrate your capability for the role.
✨Demonstrate Customer Service Skills
Since the role involves liaising with customers, it's crucial to showcase your face-to-face customer skills. Prepare examples of how you've successfully handled customer interactions in the past, particularly in challenging situations.
✨Familiarise Yourself with the Company
Research Mulmar and their products before the interview. Understanding their position in the market and the types of espresso machines they work with will show your genuine interest in the company and the role.
✨Prepare Questions to Ask
Have a few thoughtful questions ready to ask at the end of the interview. This could include inquiries about the training programme, opportunities for advancement, or specifics about the team you'll be working with. It shows you're engaged and serious about the position.
