Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Supervise guest check-ins, manage accounts, and ensure exceptional service.
- Company: Join the London Marriott Hotel Canary Wharf, part of the world's largest hospitality brand.
- Benefits: Enjoy global accommodation discounts, free uniforms, and access to exclusive deals.
- Why this job: Be part of a vibrant team in a luxury environment focused on well-being and growth.
- Qualifications: High school diploma and at least 1 year of supervisory experience required.
- Other info: Embrace a culture that values diversity and fosters personal development.
The predicted salary is between 28800 - 43200 £ per year.
**Additional Information**
**Job Number** 25101681
**Job Category** Rooms & Guest Services Operations
**Location** London Marriott Hotel Canary Wharf, 22 Hertsmere Road, London, England, United Kingdom, E14 4EDVIEW ON MAP (
**Schedule** Full Time
**Located Remotely?** N
**Position Type** Non-Management
We are hiring for **Guest Experience Supervisor!**
**Your new career at the London Marriott Canary Wharf Hotel & Executive Apartments**
London Marriott Hotel Canary Wharf is ideally situated on the waterfront, just moments from the Canary Wharf Jubilee Line tube and West India Quay DLR. Part of Marriott International, the worldu2019s largest and most celebrated hospitality brand, our five-star hotel is the perfect place to take your career to a whole new level.
**POSITION SUMMARY**
Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft.
**PREFERRED QUALIFICATIONS**
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: At least 1 year of supervisory experience.
License or Certification: None
**In return for your hard work, we give youu2026**
Discounted accommodation at Marriott properties across the globe
Discounts at Marriott F&B outlets across the globe
Free uniform & dry-cleaning service.
Free enrolment to BenefitHub providing you with access to unlimited deals of retailers and more.
Employee Assistance Program
Training and Development opportunities
Apply now!
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.u202fOur greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of u201cWonderful Hospitality. Always.u201d by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name thatu2019s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
JW Marriott is part of Marriott International\’s luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if youu2019re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brandu2019s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where youu2019ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. Thatu2019s The JW Treatmentu2122. In joining JW Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work,u200b **begin** your purpose, **belong** to an amazing globalu200b team, and **become** the best version of you.
Guest Experience Supervisor (Reception) employer: Marriott
Contact Detail:
Marriott Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Experience Supervisor (Reception)
✨Tip Number 1
Familiarise yourself with the Marriott brand and its values. Understanding their commitment to hospitality and guest experience will help you align your responses during interviews and demonstrate that you're a good fit for their culture.
✨Tip Number 2
Highlight your previous supervisory experience in customer service roles. Be ready to share specific examples of how you've successfully managed teams or resolved guest issues, as this will showcase your leadership skills.
✨Tip Number 3
Prepare to discuss your knowledge of hotel operations, particularly in areas like check-in processes and payment handling. This will show that you understand the role's responsibilities and can hit the ground running.
✨Tip Number 4
Network with current or former employees of Marriott. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach and stand out during the selection process.
We think you need these skills to ace Guest Experience Supervisor (Reception)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in guest services and supervisory roles. Use keywords from the job description, such as 'guest check-ins', 'payment processing', and 'supervisory experience' to catch the employer's attention.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your understanding of the role. Mention specific experiences where you successfully managed guest interactions or resolved issues, demonstrating your ability to enhance guest experiences.
Highlight Relevant Skills: In your application, emphasise skills that are crucial for the Guest Experience Supervisor position, such as communication, problem-solving, and attention to detail. Provide examples of how you've used these skills in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail, which are essential in the hospitality industry.
How to prepare for a job interview at Marriott
✨Know the Company
Familiarise yourself with Marriott's values and mission. Understanding their commitment to hospitality will help you align your answers with what they value most in their employees.
✨Highlight Relevant Experience
Be ready to discuss your previous experience in guest services or supervisory roles. Use specific examples that demonstrate your ability to handle guest requests and manage a team effectively.
✨Demonstrate Problem-Solving Skills
Prepare to share instances where you've successfully resolved guest issues or improved processes. This shows your proactive approach and ability to enhance the guest experience.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the hotel. Inquiring about team dynamics or training opportunities shows your genuine interest in the position and the company.
