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For Companies At a Glance
- Tasks: Manage customer communications and support sales teams in a dynamic environment.
- Company: Join a leading multinational Pharma client making a difference in healthcare.
- Benefits: Enjoy a contract role with potential for growth and valuable experience.
- Why this job: Be part of impactful projects improving medicine distribution across the UK.
- Qualifications: Experience in supply chain customer services and strong communication skills required.
- Other info: Office-based role in Basingstoke; visa sponsorship not available.
The predicted salary is between 30000 - 42000 ÂŁ per year.
PE Global are currently recruiting for a Supply Chain Customer Service for a contract role with a leading multinational Pharma client, based in Basingstoke – office based.
Responsibilities
- Manage Customer communications (calls, emails etc.) working closely with an external call centre service provider.
- Direct support & liaison with Company Sales Teams
- Processing supply orders
- Provide first line administration support including payment & accounting administration.
- Payment dispute resolution handling
- Generate and review daily, weekly and monthly reports from local systems and review data & analytics for control purposes, including analysis of sales using a variety of tools including “Business Objects”, “Tableau” and “Excel”
- Improvement projects supporting distribution of medicines across the UK.
Requirements
- Prior experience in supply chain customer services.
- High learning agility.
- Be able to stay calm under pressure.
- Be able to communicate with empathy and professionalism, fostering customer excellence in all interactions.
Interested candidates should submit an up to date CV.
***Please note our client cannot assist with any visa sponsorship and candidates must have the correct visa to live and work in UK***
Customer Service Specialist employer: PE Global
Contact Detail:
PE Global Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Specialist
✨Tip Number 1
Familiarise yourself with the tools mentioned in the job description, such as Business Objects, Tableau, and Excel. Having a solid understanding of these platforms will not only boost your confidence but also demonstrate your readiness to hit the ground running.
✨Tip Number 2
Practice your communication skills, especially in handling customer queries and disputes. Role-playing different scenarios can help you stay calm under pressure and respond with empathy, which is crucial for this role.
✨Tip Number 3
Research the company’s values and mission, particularly their approach to customer service. Tailoring your conversations during interviews to reflect how you align with their ethos can make a strong impression.
✨Tip Number 4
Network with current or former employees in similar roles. They can provide valuable insights into the company culture and expectations, which can help you prepare better for any interviews.
We think you need these skills to ace Customer Service Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in supply chain customer services. Emphasise any roles where you've managed customer communications or worked with sales teams.
Showcase Your Skills: In your application, clearly demonstrate your ability to stay calm under pressure and communicate with empathy. Use specific examples from your past experiences to illustrate these skills.
Highlight Technical Proficiency: Mention your familiarity with tools like Business Objects, Tableau, and Excel. If you have experience generating reports or analysing data, be sure to include that in your application.
Craft a Strong Cover Letter: Write a cover letter that connects your background to the responsibilities of the role. Discuss your passion for customer service and how you can contribute to improvement projects in the distribution of medicines.
How to prepare for a job interview at PE Global
✨Showcase Your Customer Service Experience
Make sure to highlight your previous experience in supply chain customer services. Be prepared to discuss specific examples of how you've managed customer communications and resolved disputes, as this will demonstrate your capability for the role.
✨Demonstrate Your Analytical Skills
Since the role involves generating and reviewing reports using tools like Business Objects, Tableau, and Excel, be ready to talk about your proficiency with these tools. You might even want to prepare a brief example of how you've used data analysis to improve processes in past roles.
✨Stay Calm Under Pressure
The job requires you to handle customer queries while managing multiple tasks. During the interview, convey your ability to stay calm and composed in stressful situations. Share anecdotes that illustrate your problem-solving skills and how you maintain professionalism under pressure.
✨Communicate with Empathy
Empathy is key in customer service. Prepare to discuss how you foster customer excellence in your interactions. Think of examples where you went above and beyond to ensure customer satisfaction, as this will resonate well with the interviewers.
